Tag: fintech

A fintech is a company that provides technology-based solutions to the financial services industry. This can include anything from online banking to mobile payments to peer-to-peer lending. Fintech companies are often able to provide these services at a lower cost than traditional financial institutions, which has led to their growing popularity in recent years.

InvestGlass is a Swiss fintech company that provides technology-based solutions to the financial services industry. Their products include an online investment platform, a mobile app, and a portfolio management tool. They offer these services at a lower cost than traditional financial institutions, which has led to their growing popularity in recent years.

What problem does digitalization solve? Myth, Cost, Adoption

What problem does digitalization solve? We are looking forward to seeing you at this unique presentation organize with Investglass CEO Alexander.

During this presentation, we will highlight our latest findings in digitization trends what are the cost of digitalization and most importantly how to get your digitalization implemented right.

What problem does digitalisation solve? Myth, Cost, Adoption

What is the impact of digitalization?

Why is digitalization necessary?

Is transparency the magical cure to trust?

What are the challenges of digitalization?

How does digitalization affect banking, insurance and sales?

Digitalization is not only for client-facing as you might think it’s also inside your organization. You will discover that building a robot advisor means getting a plan B ready for those reluctant to this type of onboarding.

Therefore we will illustrate this presentation with specific use cases in the banking, insurance and sales brokerage industry. We will see how automation and approval processes can effectively enhance your productivity. We will look into the setup patterns to make sure that you are automation and digitization will reduce any type of friction. We will debunk the known and unknown apprehension in this digitalization process.

The digital tools can be connected to InvestGlass CRM.

automation, Digital onboarding, fintech, KYC

How to Build a Healthcare CRM in Simple Steps: a Guide

If you are looking for a healthcare CRM that is easy to use and can make your business more efficient, then this article is for you. This particular guide has been written with the beginner in mind and we hope that it will help those who are new or struggling when it comes to building their own health care CRM systems. We have compiled an in-depth guide to building a healthcare CRM that will help you get started.

What is a healthcare CRM: A customer relationship management software enabling professionals in hospitals and private clinics to cater to the customers better and enhance their communication paradigms with existing patients. This category of crm software applications allows a caring environment where patients are more closely involved in their own healthcare, particularly in deciding and choosing the medical crm software provider they want.

Below we will explain further what are the steps in creating a successful healthcare crm software in order to automate the business processes so that to increase patient satisfaction within the healthcare industry.

Step 1) Healthcare CRM software development

If you choose to outsource the crm development company, you need to clearly identify what are your needs and how your CRM will look like. Another issue that might arise is the outsourcing destination. In which country the development and maintenance of your crm system will be held. The main criteria for evaluating and selecting the best outsourcing destination are agency rates, time differences, approaches to work, cultural differences, and English language knowledge. On the positive side, having a custom crm will give you the freedom to create exactly the crm system you are dreaming of.

Step 2) CRM system budgeting

In order to build a successful healthcare crm system, you need to clearly identify your costs. By setting a specific budget you are always in control of the potential costs and can give an approximation of the maximum budget for specific services, for example software development. When selecting for a software development company, you need to put quality first. There might be a company that charges more but puts quality first and prevents you from having to pay twice later.

Step 3) Features and customer relationship management

Hospitals and clinics are not the same, the same applies to their needs. There is no one-size-fits-all set of features to include in every healthcare CRM. You should carefully make a market analysis and identify what are the features needed for your target audience. From electronic health records and patient data management to appointment management among the healthcare providers. Another point to keep in mind is the crm implementation among the staff of the companies. There needs to be sufficient training in order to familiarise with the crm platform.

Step 4) Build a talented team

In order to build and also sustain a successful business in the CRM industry, you need to invest in people. You should find experienced developers creating custom crm solutions and updating the system. Additionally, you should invest in your custom crm development by finding a great sales team to expand your business.

The global healthcare CRM market is lately developing at a higher rate than previously. This is created by CRM solutions recognizing the current necessities of healthcare providers and healthcare professionals to cope with business data. The current pandemic exacerbated the trend and healthcare organization demands electronic health records.

InvestGlass approval processes can automate the entire workflow and ease staff administrative burden. Monitoring characteristics can also help assess staff performance as well as their involvement and feedback. Post appointment feedback surveys can automatically be filled and send to patients as well as automating the creation of contact reports for each stage of the patient’s journey. The CRM tools are bundled to a patient portal which is key to collect patient intake and share medical billing, medical histories, and more. Indeed the patient is king! Patient records are easily accessible for existing patients and the creation of records is quick and effortless. 

If you are looking to create your own healthcare CRM and improve your company’s customer relationship management efforts, InvestGlass digital tools give you the ability to create custom CRM software for your needs without any coding knowledge required. InvestGlass’s adaptability is key when considering the platform’s role in the healthcare industry. Contact us Today!

automation, CRM, fintech, sales automation

The Ultimate Guide to Digital Onboarding for Banking

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Digital onboarding for banking

02 February, 2021

Digital onboarding is a critical part of the customer experience for financial institutions. As a result, it’s important to have an effective customer onboarding process in place that will engage new customers and help them get up to speed with your company quickly. In this post, we explore how you can create an engaging digital onboarding process for banking by following these six steps:

1) Define your target audience

It’s important to know who you are targeting in order to create an engaging experience for them. From professionals in the financial industry to younger generations from the digital age, you need to clearly identify the characteristics of your potential customer base and current platform customers. Targeting the audience is to make sure that they will easily onboard themselves without creating frustrations.

Neobank usually uses mobile device-friendly onboarding. InvestGlass is working with Onfido. Onfido offers a tool for identity verification. Identity verification is an important part of the onboarding process, as it helps to ensure that new customers are who they say they are. By verifying the identities of new customers, neobanks can help to protect their customers and themselves from fraud.

Liveness detection help banks to detect whether or not the person trying to open an account is actually who they say they are. By verifying the identities of new customers, banks can help to protect their customers and themselves from fraud.

This first step is an essential part of conversion rates as older clients might not get all the required documents during this type of mobile experience onboarding. You should have different route of onboarding.

2) Create contract based on their needs

The contract is king and the biggest factor in ensuring a successful digital onboarding experience for your target audience. When setting a new account the content on your customer onboarding software should be customer-friendly and based on their needs.

With InvestGlass forms, we created a package system which gathers all forms and documents based on new clients’ needs. For instance, if the new customer wants a retail account in Spain, she might need two forms, if they are asking for a safe box, and direct access to trading it will be two additional forms. No need of hours of brainstorming about digital transformation here. With a tag system, you will simply add digital onboarding elements when it’s needed. This facilitates AML client onboarding in banking and offers a frictionless due diligence and service.

This means that banks must verify the identities of their customers as part of their onboarding process. One way to do this is by using liveness detection. Liveness detection is a technology that uses facial recognition and other biometric data to verify that the person trying to open an account is actually who they say they are. By using liveness detection, banks can help to protect their customers from fraud.

How banks can implement onboarding for existing customers


It’s important to have a vendor who understands the business domain in order to create a successful digital onboarding experience. Vendors who are familiar with the banking and financial industry will be able to create forms and documents that are customer-friendly and based on their needs. They will also be able to create a contract that is king and will ensure a successful onboarding experience.

Human resources

Creating a successful digital onboarding experience for your target audience requires the help of a specialist. Our InvestGlass of experts will help you to create a contract that is king and will ensure a successful onboarding experience for your target audience.


Thus, it is important for banks to also focus on their employees when creating a digital onboarding experience. Employees need to be able to use the new system in order to help new customers. They also need to be able to understand the system in order to answer any questions that new customers might have.

In order to create a successful digital onboarding experience for your target audience, you need to consider both your customers and your employees. The system should be customer-friendly and based on their needs, and it should also be easy for employees to use.

4) Make sure everything is easy to find during your digital onboarding process

It’s important that you make things as simple as possible by creating a very smooth digital customer onboarding. The navigation should be very easy and the available tools should not need further explanation. For example, you can link to the FAQ page of your bank’s mobile banking app to see some screens that include onboarding your customers. You need to efficiently digitize your onboarding process.

5) Increase engagement for your customer onboarding experience

The digital customer onboarding process should include mechanics like gamification and social media integration to increase engagement. You should implement digital onboarding to every aspect of the process in order to increase further engagement with your potential customer acquisition. This could be achieved for example through integrated social media throughout the onboarding process.

6) Monitor success metrics and make improvements over time

Enable straight-through processing (STP) through your customer onboarding process in order to derive useful information and insights from your data. KPIs and success metrics can be a really useful source of information along with the so many banking transactions and processes that can really help you make future improvements to your products, interface, and operations.

If you’re looking for new digital tools that will help with your onboarding process, then InvestGlass has got you covered. We offer a variety of resources to support every step in the customer journey from the first contact all the way through conversion and beyond. These include everything from our interactive forms and CRM software to automation and sales tools.

Alexander Gaillard

Founder, CEO

banking onboarding, digital banking, Digital onboarding, fintech

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How to Start a Fintech Company: 6 Steps to follow

The financial industry is changing rapidly. There’s never been a better time to build your own fintech company! In this blog post, we’ll show you how to start from scratch and create an innovative business in one of the most lucrative industries on earth.

If you are wondering how to start a fintech company successfully, below are the 6 steps you need to follow:

1) Establish a great name for your company

Establish a name for your fintech company. A good one needs to be catchy and memorable, but not too long or complicated. The domain might already be taken by another fintech business or fintech app so use a few different variations of the same word until you find something available that works with what you’re trying to do as well as having an easy pronunciation.

2) Make great partnerships within the fintech startups ecosystem

Banking and finance industries tend to create valuable partnerships in the global market that help them reach a greater audience, minimize costs and share valuable expertise. It is crucial for a promising new fintech startup to create these mutual fintech industry partnerships in order to be able to grow sustainably and at a higher rate.

InvestGlass connects to a dozen applications in the fintech, food tech, health tech thanks to a modern API.

The Solution

InvestGlass artificial intelligence or A.I. is removing the complexity by unlocking the complexity of building enhanced intelligence. The solution is InvestGlass any point API enabling any financial advisor to deliver smarter, hyper-personalized, and more predictive investor experiences.

InvestGlass API can sit on top of any existing software to help them talk to each other. InvestGlass is the only platform to help to connect to any mainframe to optimize key performance indicators that matter to your business.

3) Get to know the regulations of the fintech companies scene

The changing regulatory environment of financial services and fintech startups should play an important role in the decision-making of any entrepreneur seeking to start a fintech company. A potential new regulatory framework might help a fintech app development team to create a niche fintech product but at the same time, it can potentially help a fintech company go out of business. A recent example is the 1 trillion infrastructure bill in the US, that was proposed in August and it involves a taxation framework for the blockchain and cryptocurrency world. If the act moves forward, it will have a major impact on the crypto markets since it will become more expensive to trade cryptocurrencies.

Regulations, restrictions, cross-border issues, and so forth are the main problems in today’s financial investments. InvestGlass and our partners provide a platform that automatically indicates when regulations concerning a client’s assets or securities change. An alert also arises when portfolio propositions are not compliant with cross-border regulations or other laws.

4) Hire a great team of IT professionals

Since an incredible product requires talent, teamwork should be a top priority. It is crucial for fintech startups to acquire fintech talent. You need to develop a positive business culture and trust amongst your team members, as the driving force behind your new fintech company. Financial service industries tend to invest heavily in people since it is clear that the driver for innovation in the fintech industry is always a talented workforce.

5) Choose your software provider wisely

Every fintech company should take under consideration the framework, database, and programming language they are going to use for their product. They need to ensure top-notch cybersecurity and strong infrastructure for their fintech app development. This will ensure limited or no data breaches and more safety for the client-sensitive data.

6) Find adequate funding for your fintech busines

it is crucial for fintech companies to be able to secure sufficient funding from both financial institutions and private investors in order to be able to finance their business operations, financial management tools research, and distinctive business offering of their fintech company. This can be achieved from multiple rounds of presenting your successful fintech app to target market venture capital companies.

Pro tip: Create a clear pitch that does not exceed 20 minutes in length and no more than 10 slides.

With more and more people turning to digital banking rather than traditional brick-and-mortar banks, there’s an opportunity for a new generation of entrepreneurs to get in on the action with innovative ideas and build a truly successful financial technology startup.

But what are the important aspects you need to consider if you want to start your own fintech startup? We can help!

InvestGlass fintech consultants and our digital tools of automation, AI, and digital marketing can assist your newly built fintech company to reach more customers, automate your processes and create more efficient campaigns.

So, if you want to build your own successful fintech company, Contact Us Today!

fintech, Fintech ecosystem, Fintech Startup, future of finance, Startup

The Evolution of AI: Can Investment Morality be Programmed?

Back from China – InvestGlass was invited by Swissnex and the Swiss Embassy to present its artificial intelligence developments in China. An amazing roadshow organized by Felix Moesner, Swiss Consul & Swissnex China CEO and his team. A three days roadshow, in three cities, Shang Hai, Hong Kong, and Beijing. Each night Swissnex organized a round table confronting Swiss and Chinese A.I specialists. 

Media Credit – Felix Moesner swissnex China CEO | Consul swissnexChina.org

Early fear around robot advisor. 

The early fear around robot advisors was that technology would replace what bankers do. Of course, it is now given that a robot can filter information faster than a human does. For a set problem, a robot will react faster and smarter than a human…yet in reality, robots have failed to capture even 1% market share of investable assets! Perhaps because what we called robots were often marketing window dressing. Actual retail robot advisor clients are “self-directed”, tech-savvy, 30-50 YO clients – not exactly anyone.

Disruption is visible in both “advisory” and “discretionary portfolio mandate”. The game is to speed up the customization of portfolio rebalancing. What we have noticed in Europe: the bloom of institutional robots. A new generation of institutional managers building model portfolio which you connect to investment management platform like InvestGlass. A new generation of independent financial advisors outsourcing investment decision process: Made in Roma, Designed in Zurich… The question of quality control is left aside for now.

Speed is crucial. In Switzerland, account opening remains a compliance department dilemma, frustrating digital clients – particularly foreign investors. However facial recognition techniques and do-it-yourself questionnaires can increase the pace of account opening and compliance check. Reducing from few weeks… to few days… In China, WeChat, the equivalent to our Whatsapp chatting application gathers so much information that credit scoring and lending process are reduced to less than 30 minutes! Data and A.I. explains part of it but another reason is slow API adoption in Switzerland as well as traditional IT vendor’s reluctance to open gates to third-party API. As our Chinese colleagues, we believe that robotization is the first step to speed up manual, repetitive and low added value tasks. Reducing a dozen staff members to just one with a good bundle InvestGlass + API + Fintech partner vendors. Investors want to be served like they would be in a Starbucks. The modularity of data, applications and A.I is mandatory to offer a mass-customized experience. They want their order to feel “unique” – respecting a daily tribe ritual where the client is king. Fintech SAAS and now BAAS is the future!

Large Americano, Soy Milk, Low fat.

Since the new European regulation, MIFID2, financial products’ risks are under scrutiny and should be compared against clients’ key information (KYC and more). Would a Starbucks vendor ask you if you are caffeine, milk or aspartame intolerant? Would doctor check your allergic risk, cure success rate and DNA compatibility before he prescribes you a medicine? Well, bankers are expected to do so. Without artificial intelligence, this process is just impossible! We found that China’s financial regulator does not require this level of risk control and price transparency…yet. However, he is putting pressure on fixed interest products vendors 固定投资 – guaranteeing extremely attractive yields… robots and manage portfolios can help.

In Europe, ingredients are standardized and it offers more flexibility for robotic models rebalancing. With one button a trader can rebalance 5’000 clients at once and checking 5’000 KYC at once. Reducing a whole day of work to one or two hours thanks to a banking A.I.. It does not mean that people are going to lose their jobs. It means that administrative tasks will be more efficient. Job description will change – advisors will focus on high value tasks. Call, empathy, storytelling, building communities etc…

And what about robots? Can a robot feel empathy? Can a robot entertain a human community? Can we be rational without emotions? We don’t think so yet. Emotions are dynamic valuation with of recognizable similarities or facts. Machines can show some empathy if they mimic our goals.

We human are granting “automorphism” to machines. Digital banking is now a reality.

This is the missing link for robots to predict what we need to feel good. Naturally, we are granting some herd empathy to robots. Advisors fears should not anymore be about a compliance KYC issue, cash wire, and portfolio rebalance… It should be about what role they wish to play in this new robotic/human flock… a cyborg environment.

Media Credit – Felix Moesner swissnex China CEO | Consul swissnexChina.org

Robots are programmed. 

At each Swissnex evenings in China, audience asked the same question: “Is it possible that one day robots will win over human?” 

My answer was clear: “Yes they already do on many aspects”. Robots are programmed to win over humans at least when we humans understand the process to optimize… for the rest it is far from reality just because we still don’t understand our whole brain, independent organs etc… Furthermore, robots will be programmed with herd and empathy components to reflect and generate feelings. The field of “affective computing” is currently where InvestGlass focuses its research efforts.

The good news is that artificial intelligence could be empathic. Empathic means understanding someone emotions based on someones’ referential. 

Moral values are also computed inside the machine. 

Affective computing is used to detect emotions, recording emotions into the dialog, and then generate sentences inside investment illustrations. Mimicking emotions is possible and it increases the credibility of an investment solicitation. At InvestGlass, emotional optimization is an important topic of research and development. Understanding moral values is not something self-evident. 

Media Credit – Felix Moesner swissnex China CEO | Consul swissnexChina.org

Ethical decisions are based on our culture. Clearly, information is not data. This was the main controversy in China. Chinese speakers were convinced that data quantity would solve the problem, whereas Swiss guests, perhaps with a Cambridge Analytica and GDPR in mind, thought that agile algo and some reinforcement learning could be sufficient. Indeed, context awareness is key. If we say it’s 25°, this data is not sufficient. We need to know if this is °C or °F. 25° C is the real data. But when we say it’s 25°C the temperature IS NICE. Saying that it is pleasant means that we place ourselves in a context where 25°C is normal. Humid summer ShangHai versus dry summer in Geneva?

At InvestGlass, we are focusing our A.I. algos on supervised and reinforcement learning – leaving unsupervised to more on-demand customizations such as trading patterns recognition, call report patterns recognition to improve clients segmentation.

Even with small data versus the “big Chinese data fair”, we achieve to improve financial advisors efficiency by understanding moral values in investing, giving, lending and saving. Of course, it’s about math and data but it’s also influenced by randomness, moral habits, social norms, financial regulations which ignite an optimal decision.

Yes, investment morality can be programmed and individualized.

artificial intelligence, china, fintech, regtech

What do Fintech Consultants do?

The consultant should be the evangelist for your fintech. They are responsible for educating, understanding, and collaborating with you to ensure that the solution is something that matches what you need as a client’s organization or company. Consultants have deep knowledge of technology and markets; they know how to read trends in the FinTech landscape. And this reading helps them derive insights about possible solutions and identify opportunities on behalf of clients

Which firms are financial services specialists?

  • Accenture.
  • The Boston Consulting Group.
  • Capgemini.
  • Deloitte.
  • EY.
  • KPMG
  • AlphaFMC.
  • Chappuis Halder.
  • Aliancy.
  • McKinsey.

Which type of financial consultant should you pick?

And you? We would be glad to discuss with you if you are not in this list. We worked already with some of you here and had experience truly different build phase thanks to your intervention as a “intermediary” partner. Investglass aims to connect the best FinT tech companies together we are working hand-in-hand with FinT tech consultants and business strategy specialists. Building a modern bank or wealth management is a true challenge and we believe that only builders should be listened. Fintech consultants collect unique expertise by asking the right question at the right time.

You will find consultant specialists for payments, capital markets, trading, wealth management and each financial consultant come with their innovation guidelines. Following experts should be done carefully as challenges will vary as well as fintechs solutions.

We strongly suggest your company to know before you start with consultants which innovation you wish for your company. Technology jump can offend your staff and you should make sure that investment will worth it! Financial consultants will answer your questions and drive the future of your firm with most innovative fintech.

What skills do you need to become a fintech consultant?

Well, when we see our favorite consultants… 🙂 Daniel, Joe, Paul, Nicolas, Olivier, Benjamin…. well… passion… they breath fintech companies’ spirit and understand their development standard. They are perfect mediators to create growth and often know when to remove the marketing hype to make sure that your firm will find answers through request for information or request for proposals.

AH! RFI and RFP… a poem. 200-400 questions asked to fintech companies to assess their capabilities to answer your firm requirements.

A good consultant is a hard-working professional, with strong analytical skills and of course a perfect understanding of banking and investment regulations. A great fintech consultant is a team player and knows who to negotiate with clients and fintech companies. Their expertise is then needed for the build phase which is the connection between your existing software, habits and the new fintech company solution. Challenges can start again here as fintech need some space into your bank… and yes innovative schemes can provoke client rejection.

Are financial consultants part of the Fintech CRM revolution?

InvestGlass is the most consultant-friendly CRM. Are you ready to join us?

We know that you work hard to build your business and we want to help you grow it even faster. That’s why we built a CRM that was made for consultants like you. With our intuitive interface, you can easily manage all of your clients in one place without having to switch between systems or spend hours on data entry. You’ll be able to focus more on what matters – building relationships with your customers and making them happy!

We also offer a free trial so that you can try out the product before signing up for an account.

API, Bank as a service, CRM, fintech

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