Ways to Rebuild Trust in Your Business

When rebuilding trust in business, data shows that transparency and effective communication play a critical role. A Salesforce report found that 92% of consumers are more likely to stay loyal to brands that demonstrate trustworthiness and consistent communication.

Rebuilding trust requires businesses to take responsibility, improve transparency, and actively engage with clients to create a long-term, mutually beneficial relationship.

How to rebuild trust?

When you lose someone’s trust, it is extremely difficult to gain his trust back. You might find yourself constantly challenged between regrets and overconfidence.

Obviously, repairing trust depends on why and how this trust has been damaged. It is obviously courageous to take the first step and call again your prospects, clients, and your relationship to find a win-win solution.

To repair interests is like a reset. To repair interests is not a written path and will not bring back the way things were.

To repair this trust it is important to disconnect the problems and you must find the underlying cause of this rupture. Once you successfully found the reason for the lack of recognition and respect, then ask questions :

Do you value my contributions?

Obviously, the way you present your products the way you present your financial solution might not be perceived by your prospect or climb the same way.

Do you need my team’s services?

People might be afraid of the costs of asking you how much. People might be afraid of the costs of asking how you produced this investment decision.

Do you even care about my contributions? 

Perhaps you successfully delivered your service, but your client doesn’t understand what the actual effort is to produce this service. Connecting with a client means changing the story and creating a new narrative, creating a new relationship. With this social distancing…. with these complexities of contacting and people working from home, your clients will care about your phone calls.

Call more, ask more questions, listen to his empathy and reconnect. InvestGlass is a CRM tool that will help your business rebuild trust. It does so by providing you with the information and resources required for building a successful relationship with your clientele.