{"id":41959,"date":"2024-09-04T10:26:59","date_gmt":"2024-09-04T08:26:59","guid":{"rendered":"https:\/\/www.investglass.com\/?page_id=41959"},"modified":"2024-11-01T22:23:54","modified_gmt":"2024-11-01T21:23:54","slug":"%e4%ba%8b%e4%bb%b6%e7%ae%a1%e7%90%86%e8%bd%af%e4%bb%b6","status":"publish","type":"page","link":"https:\/\/www.investglass.com\/zh\/incident-management-software\/","title":{"rendered":"\u4e8b\u4ef6\u7ba1\u7406\u8f6f\u4ef6"},"content":{"rendered":"<h1><span>Incident Management Tool<\/span><\/h1>\n<div>\n<p>InvestGlass offers fast and easy implementation with out-of-the-box functionality, so you can deploy workflow automations without enlisting skilled developers.<\/p>\n<\/div>\n<ul>\n<li>\n        <a href=\"https:\/\/www.investglass.com\/fr\/get-started-free\/\">Start for Free<\/a>\n    <\/li>\n<li>\n        <a href=\"https:\/\/www.investglass.com\/fr\/investglass-pricing\/\">See Plans<\/a>\n    <\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/background-square-100-02.png\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/background-square-24.png\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/background-square-100-03.png\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/background-square-25.png\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/background-square-100-04.png\" alt=\"\"><\/p>\n<h2><span>Your Data Stays in Switzerland<\/span><\/h2>\n<div>Handle and resolve unplanned disruptions in IT and sales services.<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/09\/incident-1.png\" alt=\"InvestGlass incident management software\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/feature-automation-floating-icon-02.svg\" alt=\"\"><\/p>\n<h3><span>Incident Pipeline System<\/span><\/h3>\n<div>\n<p><span style=\"caret-color: #000000; color: #000000; font-size: medium;\">InvestGlass&#8217;s Incident Pipeline System effectively guides your team throughout the incident management process.<\/span><\/p>\n<p><span style=\"caret-color: #000000; color: #000000; font-size: medium;\">Defining specific stages and reasons will create a pipeline, ensuring a structured and transparent management of incidents from the moment they are reported.<\/span><\/p>\n<\/div>\n<p>\n    <a href=\"https:\/\/www.investglass.com\/fr\/get-started-free\/\">Get Started<\/a>\n<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/09\/TYPE.png\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/feature-ci-cd-floating-icon-02.svg\" alt=\"\"><\/p>\n<h3><span>Collaboration across teams<\/span><\/h3>\n<div>\n<p><span style=\"caret-color: #000000; color: #000000; font-size: medium;\">InvestGlass offers a flexible configuration for your incident types, allowing you to customise every aspect: name, description, pipeline, deadline and product-linked incidents. <br \/><\/span><\/p>\n<p><span style=\"caret-color: #000000; color: #000000; font-size: medium;\">The system automatically assesses incidents&#8217; difficulty through capacity scoring, sets clear deadlines, and automatically links incidents to relevant products for optimised and proactive management.<\/span><\/p>\n<\/div>\n<p>\n    <a href=\"https:\/\/www.investglass.com\/fr\/get-started-free\/\">Start for free<\/a>\n<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/09\/New.png\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/feature-infrastructure-floating-icon-02.svg\" alt=\"\"><\/p>\n<h3>\n<p><span style=\"caret-color: #000000; color: #000000;\">Client portal access<\/span><\/p>\n<\/h3>\n<div>\n<p><span>Offer a branded access to your customers. In this portal they will create new tickets, follow solved incident in real-time.\u00a0<\/span><\/p>\n<\/div>\n<p>\n    <a href=\"https:\/\/www.investglass.com\/fr\/get-started-free\/\">Get Started<\/a>\n<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/09\/Status.png\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/feature-security-floating-icon-02.svg\" alt=\"\"><\/p>\n<h3>Workflow automation and incident assignment<\/h3>\n<div>\n<p><span>The incident management tool is linked to InvestGlass Capacity Workflow Management to distribute tickets in a fair manner based on your colleague&#8217;s capacity and availability. This automation ensures the best and fastest treatment of incidents. <\/span><\/p>\n<\/div>\n<p>\n    <a href=\"https:\/\/www.investglass.com\/fr\/get-started-free\/\">Get Started<\/a>\n<\/p>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"animation\":\"slide-bottom-medium\",\"animation_delay\":\"100\",\"header_transparent\":true,\"header_transparent_noplaceholder\":false,\"header_transparent_text_color\":\"dark\",\"image_position\":\"center-center\",\"padding\":\"large\",\"padding_remove_bottom\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"<span>Incident Management Tool<\\\/span>\",\"margin\":\"remove-vertical\",\"position\":\"relative\",\"position_z_index\":\"1\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}},{\"type\":\"text\",\"props\":{\"block_align\":\"center\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>InvestGlass offers fast and easy implementation with out-of-the-box functionality, so you can deploy workflow automations without enlisting skilled developers.<\\\/p>\",\"margin\":\"default\",\"margin_remove_top\":false,\"maxwidth\":\"xlarge\",\"position\":\"relative\",\"position_z_index\":\"1\",\"text_align\":\"center\",\"text_style\":\"lead\"}},{\"type\":\"button\",\"props\":{\"button_size\":\"large\",\"css\":\"@media (max-width: 639px) {\\n    .el-item a { min-width: 185px; }\\n}\",\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"medium\",\"position\":\"relative\",\"position_z_index\":\"1\",\"text_align\":\"center\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"primary\",\"content\":\"Start for Free\",\"icon_align\":\"left\",\"link\":\"https:\\\/\\\/www.investglass.com\\\/fr\\\/get-started-free\\\/\"}},{\"type\":\"button_item\",\"props\":{\"button_style\":\"default\",\"content\":\"See Plans\",\"icon_align\":\"left\",\"link\":\"https:\\\/\\\/www.investglass.com\\\/fr\\\/investglass-pricing\\\/\"}}]},{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/background-square-100-02.png\",\"image_loading\":true,\"image_svg_color\":\"emphasis\",\"image_width\":\"800\",\"margin\":\"default\",\"parallax_y\":\"0,-700\",\"position\":\"absolute\",\"position_left\":\"-40vw\",\"position_top\":\"-25vh\",\"position_z_index\":\"0\",\"visibility\":\"m\"}},{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/background-square-24.png\",\"image_loading\":true,\"image_svg_color\":\"emphasis\",\"image_width\":\"550\",\"margin\":\"default\",\"parallax_y\":\"0,-400\",\"position\":\"absolute\",\"position_left\":\"-20vw\",\"position_top\":\"18vh\",\"position_z_index\":\"0\",\"visibility\":\"xl\"}},{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/background-square-100-03.png\",\"image_loading\":true,\"image_svg_color\":\"emphasis\",\"image_width\":\"550\",\"margin\":\"default\",\"parallax_y\":\"0,-400\",\"position\":\"absolute\",\"position_left\":\"50vw\",\"position_top\":\"26vh\",\"position_z_index\":\"0\",\"visibility\":\"xl\"}},{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/background-square-25.png\",\"image_loading\":true,\"image_svg_color\":\"emphasis\",\"image_width\":\"700\",\"margin\":\"default\",\"parallax_y\":\"90,-400\",\"position\":\"absolute\",\"position_left\":\"60vw\",\"position_top\":\"-14vh\",\"position_z_index\":\"0\",\"visibility\":\"l\"}},{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/background-square-100-04.png\",\"image_loading\":true,\"image_svg_color\":\"emphasis\",\"image_width\":\"500\",\"margin\":\"default\",\"parallax_y\":\"0,-400\",\"position\":\"absolute\",\"position_left\":\"45vw\",\"position_top\":\"-40vh\",\"position_z_index\":\"0\",\"visibility\":\"m\"}}]}],\"props\":{\"margin\":\"large\"}}],\"modified\":\"2021-01-06T11:31:44.730Z\",\"name\":\"hero\"},{\"type\":\"section\",\"props\":{\"animation\":\"fade\",\"animation_delay\":\"50\",\"image_position\":\"center-center\",\"padding\":\"xlarge\",\"padding_remove_bottom\":false,\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"animation\":\"none\",\"content\":\"<span>Your Data Stays in Switzerland<\\\/span>\",\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h1\"}},{\"type\":\"text\",\"props\":{\"animation\":\"none\",\"block_align\":\"center\",\"column_breakpoint\":\"m\",\"content\":\"Handle and resolve unplanned disruptions in IT and sales services.\",\"margin\":\"default\",\"maxwidth\":\"xlarge\",\"text_align\":\"center\",\"text_style\":\"lead\"}}]}]},{\"type\":\"row\",\"props\":{\"column_gap\":\"large\",\"id\":\"automation\",\"layout\":\"1-2,1-2\",\"margin\":\"xlarge\",\"margin_remove_bottom\":true,\"match\":false,\"row_gap\":\"large\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"none\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2024\\\/09\\\/incident-1.png\",\"image_alt\":\"InvestGlass incident management software\",\"image_svg_animate\":false,\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"margin\":\"default\",\"text_align\":\"center\"}},{\"type\":\"image\",\"props\":{\"animation\":\"parallax\",\"css\":\".el-element {\\n    width: 195px;\\n    box-shadow: 0 5px 30px rgba(60, 65, 124, 0.12);\\n    border-radius: 50px;\\n    max-width: 40vw;\\n}\",\"image\":\"wp-content\\\/uploads\\\/feature-automation-floating-icon-02.svg\",\"image_svg_animate\":false,\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"margin\":\"default\",\"parallax_easing\":\"1\",\"parallax_y\":\"30,-200\",\"position\":\"absolute\",\"position_right\":\"-15\",\"position_top\":\"50%\",\"text_align\":\"right\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"none\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"animation\":\"none\",\"block_align\":\"right\",\"block_align_breakpoint\":\"s\",\"block_align_fallback\":\"center\",\"content\":\"<span>Incident Pipeline System<\\\/span>\",\"maxwidth\":\"large\",\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\",\"title_element\":\"h3\",\"title_style\":\"h2\"}},{\"type\":\"text\",\"props\":{\"animation\":\"none\",\"block_align\":\"right\",\"block_align_breakpoint\":\"s\",\"block_align_fallback\":\"center\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><span style=\\\"caret-color: #000000; color: #000000; font-size: medium;\\\">InvestGlass's Incident Pipeline System effectively guides your team throughout the incident management process.<\\\/span><\\\/p>\\n\n\n<p><span style=\\\"caret-color: #000000; color: #000000; font-size: medium;\\\">Defining specific stages and reasons will create a pipeline, ensuring a structured and transparent management of incidents from the moment they are reported.<\\\/span><\\\/p>\",\"margin\":\"default\",\"maxwidth\":\"large\",\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\"}},{\"type\":\"button\",\"props\":{\"animation\":\"none\",\"block_align\":\"right\",\"block_align_breakpoint\":\"s\",\"block_align_fallback\":\"center\",\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"medium\",\"margin_remove_bottom\":true,\"maxwidth\":\"large\",\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"text\",\"content\":\"Get Started\",\"icon_align\":\"left\",\"link\":\"https:\\\/\\\/www.investglass.com\\\/fr\\\/get-started-free\\\/\"}}]}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"}}]},{\"type\":\"row\",\"props\":{\"column_gap\":\"large\",\"id\":\"ci-cd\",\"layout\":\"1-2,1-2\",\"margin\":\"large\",\"margin_remove_bottom\":true,\"match\":false,\"row_gap\":\"large\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"none\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2024\\\/09\\\/TYPE.png\",\"image_svg_animate\":false,\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"margin\":\"default\",\"text_align\":\"center\"}},{\"type\":\"image\",\"props\":{\"animation\":\"parallax\",\"css\":\".el-element {\\n    width: 195px;\\n    box-shadow: 0 5px 30px rgba(60, 65, 124, 0.12);\\n    border-radius: 50px;\\n    max-width: 45vw;\\n}\",\"image\":\"wp-content\\\/uploads\\\/feature-ci-cd-floating-icon-02.svg\",\"image_svg_animate\":false,\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"margin\":\"default\",\"parallax_easing\":\"1\",\"parallax_y\":\"30,-200\",\"position\":\"absolute\",\"position_right\":\"-15\",\"position_top\":\"50%\",\"text_align\":\"right\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"order_first\":\"s\",\"padding\":\"none\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"animation\":\"none\",\"content\":\"<span>Collaboration across teams<\\\/span>\",\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\",\"title_element\":\"h3\",\"title_style\":\"h2\"}},{\"type\":\"text\",\"props\":{\"animation\":\"none\",\"block_align_breakpoint\":\"s\",\"block_align_fallback\":\"center\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><span style=\\\"caret-color: #000000; color: #000000; font-size: medium;\\\">InvestGlass offers a flexible configuration for your incident types, allowing you to customise every aspect: name, description, pipeline, deadline and product-linked incidents. <br \\\/><\\\/span><\\\/p>\\n\n\n<p><span style=\\\"caret-color: #000000; color: #000000; font-size: medium;\\\">The system automatically assesses incidents' difficulty through capacity scoring, sets clear deadlines, and automatically links incidents to relevant products for optimised and proactive management.<\\\/span><\\\/p>\",\"margin\":\"default\",\"maxwidth\":\"large\",\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\"}},{\"type\":\"button\",\"props\":{\"animation\":\"none\",\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"medium\",\"margin_remove_bottom\":true,\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"text\",\"content\":\"Start for free\",\"icon_align\":\"left\",\"link\":\"https:\\\/\\\/www.investglass.com\\\/fr\\\/get-started-free\\\/\"}}]}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"}}]},{\"type\":\"row\",\"props\":{\"column_gap\":\"large\",\"id\":\"infrastructure\",\"layout\":\"1-2,1-2\",\"margin\":\"large\",\"margin_remove_bottom\":true,\"row_gap\":\"large\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"none\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2024\\\/09\\\/New.png\",\"image_svg_animate\":false,\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"image_width\":\"480\",\"margin\":\"default\",\"text_align\":\"center\"}},{\"type\":\"image\",\"props\":{\"animation\":\"parallax\",\"css\":\".el-element {\\n    width: 195px;\\n    box-shadow: 0 5px 30px rgba(60, 65, 124, 0.12);\\n    border-radius: 50px;\\n    max-width: 45vw;\\n}\",\"image\":\"wp-content\\\/uploads\\\/feature-infrastructure-floating-icon-02.svg\",\"image_svg_animate\":false,\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"margin\":\"default\",\"parallax_easing\":\"1\",\"parallax_y\":\"30,-200\",\"position\":\"absolute\",\"position_right\":\"-15\",\"position_top\":\"50%\",\"text_align\":\"right\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"none\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"animation\":\"none\",\"block_align\":\"right\",\"block_align_breakpoint\":\"s\",\"block_align_fallback\":\"center\",\"content\":\"\n\n<p><span style=\\\"caret-color: #000000; color: #000000;\\\">Client portal access<\\\/span><\\\/p>\",\"maxwidth\":\"large\",\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\",\"title_element\":\"h3\",\"title_style\":\"h2\"}},{\"type\":\"text\",\"props\":{\"animation\":\"none\",\"block_align\":\"right\",\"block_align_breakpoint\":\"s\",\"block_align_fallback\":\"center\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><span>Offer a branded access to your customers. In this portal they will create new tickets, follow solved incident in real-time.\\u00a0<\\\/span><\\\/p>\",\"margin\":\"default\",\"maxwidth\":\"large\",\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\"}},{\"type\":\"button\",\"props\":{\"animation\":\"none\",\"block_align\":\"right\",\"block_align_breakpoint\":\"s\",\"block_align_fallback\":\"right\",\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"medium\",\"margin_remove_bottom\":true,\"maxwidth\":\"large\",\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"text\",\"content\":\"Get Started\",\"icon_align\":\"left\",\"link\":\"https:\\\/\\\/www.investglass.com\\\/fr\\\/get-started-free\\\/\"}}]}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"}}]},{\"type\":\"row\",\"props\":{\"column_gap\":\"large\",\"id\":\"security\",\"layout\":\"1-2,1-2\",\"margin\":\"large\",\"margin_remove_bottom\":true,\"row_gap\":\"large\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"none\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2024\\\/09\\\/Status.png\",\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"image_width\":\"480\",\"margin\":\"default\",\"text_align\":\"center\"}},{\"type\":\"image\",\"props\":{\"animation\":\"parallax\",\"css\":\".el-element {\\n    width: 195px;\\n    box-shadow: 0 5px 30px rgba(60, 65, 124, 0.12);\\n    border-radius: 50px;\\n    max-width: 45vw;\\n}\",\"image\":\"wp-content\\\/uploads\\\/feature-security-floating-icon-02.svg\",\"image_svg_animate\":false,\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"margin\":\"default\",\"parallax_easing\":\"1\",\"parallax_y\":\"30,-200\",\"position\":\"absolute\",\"position_right\":\"-15\",\"position_top\":\"50%\",\"text_align\":\"right\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"order_first\":\"s\",\"padding\":\"none\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"animation\":\"none\",\"content\":\"Workflow automation and incident assignment\",\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\",\"title_element\":\"h3\",\"title_style\":\"h2\"}},{\"type\":\"text\",\"props\":{\"animation\":\"none\",\"block_align_breakpoint\":\"s\",\"block_align_fallback\":\"center\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><span>The incident management tool is linked to InvestGlass Capacity Workflow Management to distribute tickets in a fair manner based on your colleague's capacity and availability. This automation ensures the best and fastest treatment of incidents. <\\\/span><\\\/p>\",\"margin\":\"default\",\"maxwidth\":\"large\",\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\"}},{\"type\":\"button\",\"props\":{\"animation\":\"none\",\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"medium\",\"margin_remove_bottom\":true,\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"text\",\"content\":\"Get Started\",\"icon_align\":\"left\",\"link\":\"https:\\\/\\\/www.investglass.com\\\/fr\\\/get-started-free\\\/\"}}]}]}]}],\"modified\":\"2021-01-06T11:46:05.180Z\",\"name\":\"Features Side by Side\"}],\"version\":\"4.4.8\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Incident Management Tool InvestGlass offers fast and easy implementation with out-of-the-box functionality, so you can deploy workflow automations without enlisting skilled developers. Start for Free See Plans Your Data Stays in Switzerland Handle and resolve unplanned disruptions in IT and sales services. Incident Pipeline System InvestGlass&#8217;s Incident Pipeline System effectively guides your team throughout the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":41962,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-41959","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6.1 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Incident Management Software | InvestGlass<\/title>\n<meta name=\"description\" content=\"Incident Management Tool InvestGlass offers fast and easy implementation with out-of-the-box functionality, so you can deploy workflow automations without\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.investglass.com\/zh\/\u4e8b\u4ef6\u7ba1\u7406\u8f6f\u4ef6\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Incident Management Software\" \/>\n<meta property=\"og:description\" content=\"Incident Management Tool InvestGlass offers fast and easy implementation with out-of-the-box functionality, so you can deploy workflow automations without\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.investglass.com\/zh\/\u4e8b\u4ef6\u7ba1\u7406\u8f6f\u4ef6\/\" \/>\n<meta property=\"og:site_name\" content=\"InvestGlass\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-01T21:23:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2024\/09\/incident-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1502\" \/>\n\t<meta property=\"og:image:height\" content=\"874\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@investglass\" \/>\n<meta name=\"twitter:label1\" content=\"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 \u5206\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u4e8b\u4ef6\u7ba1\u7406\u8f6f\u4ef6 | InvestGlass","description":"\u4e8b\u4ef6\u7ba1\u7406\u5de5\u5177 InvestGlass \u5177\u6709\u5f00\u7bb1\u5373\u7528\u7684\u529f\u80fd\uff0c\u53ef\u5feb\u901f\u3001\u8f7b\u677e\u5730\u5b9e\u65bd\uff0c\u56e0\u6b64\u60a8\u53ef\u4ee5\u90e8\u7f72\u5de5\u4f5c\u6d41\u7a0b\u81ea\u52a8\u5316\uff0c\u800c\u65e0\u9700","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.investglass.com\/zh\/\u4e8b\u4ef6\u7ba1\u7406\u8f6f\u4ef6\/","og_locale":"zh_CN","og_type":"article","og_title":"Incident Management Software","og_description":"Incident Management Tool InvestGlass offers fast and easy implementation with out-of-the-box functionality, so you can deploy workflow automations without","og_url":"https:\/\/www.investglass.com\/zh\/\u4e8b\u4ef6\u7ba1\u7406\u8f6f\u4ef6\/","og_site_name":"InvestGlass","article_modified_time":"2024-11-01T21:23:54+00:00","og_image":[{"width":1502,"height":874,"url":"https:\/\/www.investglass.com\/wp-content\/uploads\/2024\/09\/incident-1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@investglass","twitter_misc":{"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4":"4 \u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.investglass.com\/incident-management-software\/#article","isPartOf":{"@id":"https:\/\/www.investglass.com\/incident-management-software\/"},"author":{"name":"InvestGlass","@id":"https:\/\/www.investglass.com\/#\/schema\/person\/4682ebae5d718a2ed1b77c9dab0a1f24"},"headline":"Incident Management Software","datePublished":"2024-09-04T08:26:59+00:00","dateModified":"2024-11-01T21:23:54+00:00","mainEntityOfPage":{"@id":"https:\/\/www.investglass.com\/incident-management-software\/"},"wordCount":207,"publisher":{"@id":"https:\/\/www.investglass.com\/#organization"},"image":{"@id":"https:\/\/www.investglass.com\/incident-management-software\/#primaryimage"},"thumbnailUrl":"https:\/\/www.investglass.com\/wp-content\/uploads\/2024\/09\/incident-1.png","inLanguage":"zh-Hans"},{"@type":"WebPage","@id":"https:\/\/www.investglass.com\/incident-management-software\/","url":"https:\/\/www.investglass.com\/incident-management-software\/","name":"\u4e8b\u4ef6\u7ba1\u7406\u8f6f\u4ef6 | InvestGlass","isPartOf":{"@id":"https:\/\/www.investglass.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.investglass.com\/incident-management-software\/#primaryimage"},"image":{"@id":"https:\/\/www.investglass.com\/incident-management-software\/#primaryimage"},"thumbnailUrl":"https:\/\/www.investglass.com\/wp-content\/uploads\/2024\/09\/incident-1.png","datePublished":"2024-09-04T08:26:59+00:00","dateModified":"2024-11-01T21:23:54+00:00","description":"\u4e8b\u4ef6\u7ba1\u7406\u5de5\u5177 InvestGlass \u5177\u6709\u5f00\u7bb1\u5373\u7528\u7684\u529f\u80fd\uff0c\u53ef\u5feb\u901f\u3001\u8f7b\u677e\u5730\u5b9e\u65bd\uff0c\u56e0\u6b64\u60a8\u53ef\u4ee5\u90e8\u7f72\u5de5\u4f5c\u6d41\u7a0b\u81ea\u52a8\u5316\uff0c\u800c\u65e0\u9700","breadcrumb":{"@id":"https:\/\/www.investglass.com\/incident-management-software\/#breadcrumb"},"inLanguage":"zh-Hans","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.investglass.com\/incident-management-software\/"]}]},{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.investglass.com\/incident-management-software\/#primaryimage","url":"https:\/\/www.investglass.com\/wp-content\/uploads\/2024\/09\/incident-1.png","contentUrl":"https:\/\/www.investglass.com\/wp-content\/uploads\/2024\/09\/incident-1.png","width":1502,"height":874,"caption":"InvestGlass incident management software"},{"@type":"BreadcrumbList","@id":"https:\/\/www.investglass.com\/incident-management-software\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"InvestGlass","item":"https:\/\/www.investglass.com\/"},{"@type":"ListItem","position":2,"name":"Incident Management Software"}]},{"@type":"WebSite","@id":"https:\/\/www.investglass.com\/#website","url":"https:\/\/www.investglass.com\/","name":"\u6295\u8d44\u73bb\u7483","description":"\u745e\u58eb\u4e3b\u6743 CRM","publisher":{"@id":"https:\/\/www.investglass.com\/#organization"},"alternateName":"InvestGlass","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.investglass.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-Hans"},{"@type":["Organization","Place"],"@id":"https:\/\/www.investglass.com\/#organization","name":"\u6295\u8d44\u73bb\u7483","url":"https:\/\/www.investglass.com\/","logo":{"@id":"https:\/\/www.investglass.com\/incident-management-software\/#local-main-organization-logo"},"image":{"@id":"https:\/\/www.investglass.com\/incident-management-software\/#local-main-organization-logo"},"sameAs":["https:\/\/x.com\/investglass","https:\/\/www.linkedin.com\/company\/investglass\/","https:\/\/www.youtube.com\/channel\/UCt5r5XgzbSq2KhguJQxCwyA"],"telephone":[],"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"Person","@id":"https:\/\/www.investglass.com\/#\/schema\/person\/4682ebae5d718a2ed1b77c9dab0a1f24","name":"\u6295\u8d44\u73bb\u7483","image":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/secure.gravatar.com\/avatar\/8fb928ff37ca45def17ac75d6e799fb75f3f24f123aa31be169bfaf65f59dd40?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8fb928ff37ca45def17ac75d6e799fb75f3f24f123aa31be169bfaf65f59dd40?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8fb928ff37ca45def17ac75d6e799fb75f3f24f123aa31be169bfaf65f59dd40?s=96&d=mm&r=g","caption":"InvestGlass"},"sameAs":["https:\/\/www.investglass.com"],"url":"https:\/\/www.investglass.com\/zh\/author\/axginvestglass-com\/"},{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.investglass.com\/incident-management-software\/#local-main-organization-logo","url":"https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/10\/InvestGlass-blue2.png","contentUrl":"https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/10\/InvestGlass-blue2.png","width":839,"height":192,"caption":"InvestGlass"}]}},"_links":{"self":[{"href":"https:\/\/www.investglass.com\/zh\/wp-json\/wp\/v2\/pages\/41959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.investglass.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.investglass.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.investglass.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.investglass.com\/zh\/wp-json\/wp\/v2\/comments?post=41959"}],"version-history":[{"count":0,"href":"https:\/\/www.investglass.com\/zh\/wp-json\/wp\/v2\/pages\/41959\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.investglass.com\/zh\/wp-json\/wp\/v2\/media\/41962"}],"wp:attachment":[{"href":"https:\/\/www.investglass.com\/zh\/wp-json\/wp\/v2\/media?parent=41959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}