{"id":49973,"date":"2026-05-16T21:39:50","date_gmt":"2026-05-16T19:39:50","guid":{"rendered":"https:\/\/www.investglass.com\/?p=49973"},"modified":"2026-04-28T21:40:06","modified_gmt":"2026-04-28T19:40:06","slug":"how-can-you-simplify-customer-due-diligence-cdd-without-compromising-compliance","status":"publish","type":"post","link":"https:\/\/www.investglass.com\/nl\/how-can-you-simplify-customer-due-diligence-cdd-without-compromising-compliance\/","title":{"rendered":"Hoe kunt u Customer Due Diligence (CDD) vereenvoudigen zonder concessies te doen aan compliance?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Customer due diligence (CDD) is a structured procedure through which financial institutions identify, verify, and understand their customers to manage risks related to anti-money laundering (AML) and counter-financing of terrorism (CFT), while ensuring compliance with regulations. AML compliance forms a vital part of CDD, assisting institutions in preventing financial crimes and avoiding regulatory sanctions. This process supports global Know Your Customer (KYC) frameworks and is mandated by standards such as the Financial Action Task Force (FATF) 40 Recommendations (updated 2012) and, within the European Union, by the 4th to 6th Anti-Money Laundering Directives. CDD also plays a fundamental role within broader financial crime compliance systems. The significance of CDD and related automation tools lies in their capacity to prevent financial crimes, uphold compliance, and enhance operational efficiency, particularly as regulatory demands evolve and data complexity grows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass offers an integrated <a href=\"https:\/\/www.investglass.com\/nl\/\" target=\"_self\">Zwitsers soeverein CRM- en automatiseringsplatform<\/a> tailored for financial institutions, combining compliance workflows with digital onboarding. The platform supports regulated organisations by streamlining sales, compliance, and customer engagement processes. This guide provides a practical, step-by-step overview aimed at compliance, risk, and operations teams in regulated sectors. Diligence is vital in CDD to meet regulatory standards, prevent fraud, and manage risk effectively. InvestGlass can be hosted in Switzerland or deployed on-premise, enabling organisations to retain control over sensitive financial data while fulfilling regulatory obligations. Whether onboarding new clients in 2026 or managing ongoing relationships, the principles and workflows outlined here will help establish a robust CDD process that complies with regulations and supports business growth.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-customer-due-diligence-cdd\"><span class=\"ez-toc-section\" id=\"What_Is_Customer_Due_Diligence_CDD\"><\/span>Wat is Customer Due Diligence (CDD)?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customer due diligence (CDD) is the systematic process of collecting, verifying, and evaluating information about individuals or legal entities to ascertain their identity, understand their business activities, and assess their potential financial crime risk, with particular focus on identity verification as a key step. Confirming the customer\u2019s identity is crucial for compliance with AML and KYC regulations. CDD assists financial institutions in identifying and mitigating risks such as money laundering and terrorist financing by verifying identities and evaluating risk profiles. This diligence is essential for regulatory compliance, fraud prevention, and safeguarding the organisation\u2019s reputation by ensuring adherence to legal requirements and preventing financial crime.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-relationship-between-cdd-kyc-and-aml-cft\"><span class=\"ez-toc-section\" id=\"Relationship_Between_CDD_KYC_and_AMLCFT\"><\/span>Relatie tussen CDD, KYC en AML\/CFT<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The connection between CDD, KYC, and AML\/CFT forms the foundation of financial crime compliance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AML (Anti-Money Laundering): Laws and procedures aimed at stopping criminals from disguising illegally obtained funds as legitimate income.<\/li>\n\n\n\n<li>CFT (Counter-Financing of Terrorism): Measures designed to detect and prevent the use of financial systems to fund terrorism.<\/li>\n\n\n\n<li>KYC (Know Your Customer): The overarching framework that includes CDD and ongoing client management to ensure institutions know and monitor their customers.<\/li>\n\n\n\n<li>CDD (Customer Due Diligence): The focused process within KYC dedicated to identifying, verifying, and assessing customer risk.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In practice, AML\/CFT regulations require financial institutions to implement KYC programmes, operationalised through thorough CDD processes. Thus, CDD is the operational heart of KYC, both critical for AML\/CFT compliance.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th colspan=\"1\" rowspan=\"1\"><p>Term<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Definitie<\/p><\/th><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>CDD<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>The targeted process of identifying, verifying, and assessing customer risk<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>KYC<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Het bredere kader dat CDD plus doorlopend relatiebeheer omvat<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>AML<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Anti-money laundering regulations mandating CDD requirements<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>CFT<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Counter-terrorist financing rules requiring identification of terrorism financing risks<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Key regulatory references include the FATF 40 Recommendations and the US Financial Crimes Enforcement Network (FinCEN) CDD Rule (effective May 11, 2018), which mandates four core elements of due diligence.<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-typical-cdd-process-elements\"><span class=\"ez-toc-section\" id=\"Typical_CDD_Process_Elements\"><\/span>Typische CDD-proceselementen<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The customer due diligence process generally involves:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Collecting identity data (name, date of birth, nationality, address)<\/li>\n\n\n\n<li>Gathering beneficial ownership information<\/li>\n\n\n\n<li>Understanding source of funds and wealth<\/li>\n\n\n\n<li>Anticipating account activity and transaction patterns<\/li>\n\n\n\n<li>Considering geographic and sector exposures<\/li>\n\n\n\n<li>Assessing the customer\u2019s risk profile based on gathered information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">CDD applies to individuals, corporations, trusts, foundations, and other entities, with the depth of scrutiny varying according to the customer\u2019s risk profile. In Switzerland, diligence requirements are governed by the Swiss Anti-Money Laundering Act (AMLA) and FINMA ordinances, which stress risk-based controls and detailed documentation. A comprehensive diligence approach includes both identity verification and risk profiling to ensure compliance and effective risk management.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-customer-due-diligence-matters-for-financial-institutions\"><span class=\"ez-toc-section\" id=\"Why_Customer_Due_Diligence_Matters_for_Financial_Institutions\"><\/span>Waarom Customer Due Diligence belangrijk is voor financi\u00eble instellingen<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Between 2015 and 2024, global AML fines surpassed $20 billion. The Danske Bank scandal alone resulted in $2 billion in penalties linked to insufficient CDD on $230 billion of suspicious transactions via its Estonian branch. Credit Suisse was fined $475 million by FINMA in 2022 for repeated AML failures, contributing to its collapse in 2023. Neglecting to assess risks during customer due diligence can lead to severe regulatory penalties and reputational harm for financial institutions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-financial-crimes-prevented-by-effective-cdd\"><span class=\"ez-toc-section\" id=\"Financial_Crimes_Prevented_by_Effective_CDD\"><\/span>Financi\u00eble misdrijven voorkomen door effectieve CDD<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Effective customer due diligence helps prevent financial crimes such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Money laundering (estimated at $800 billion to $2 trillion annually by the United Nations)<\/li>\n\n\n\n<li>Financiering van terrorisme<\/li>\n\n\n\n<li>Ontduiking van sancties<\/li>\n\n\n\n<li>Fraude en corruptie<\/li>\n\n\n\n<li>Belastingontduiking<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-regulatory-stakes\"><span class=\"ez-toc-section\" id=\"Regulatory_Stakes\"><\/span>Inzet regelgeving<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The consequences of non-compliance extend beyond fines:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th colspan=\"1\" rowspan=\"1\"><p>Risicocategorie<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Mogelijke gevolgen<\/p><\/th><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Administratief<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Boetes tot 10% van de jaaromzet (EU AMLD's), saneringsbevelen<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Crimineel<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Persoonlijke aansprakelijkheid voor hoger management onder 6AMLD<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Operationeel<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Vergunningbeperkingen, verlies van correspondentbankrelaties<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Reputatie<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Client loss, rating downgrades, increased media scrutiny<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Following the Danske Bank case, Nordic banks lost 20-30% of high-risk relationships as counterparties de-risked exposure to institutions with weak controls.<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-strategic-benefits-of-robust-cdd\"><span class=\"ez-toc-section\" id=\"Strategic_Benefits_of_Robust_CDD\"><\/span>Strategische voordelen van robuuste CDD<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Beyond avoiding fines, strong CDD provides strategic advantages:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deeper client insights and needs understanding<\/li>\n\n\n\n<li>Improved customer segmentation and cross-selling (15-20% revenue increase per McKinsey)<\/li>\n\n\n\n<li>Better risk-based pricing<\/li>\n\n\n\n<li>Stronger client relationships built on transparency<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass reduces compliance risk through standardised workflows and reputational risk via transparent audit trails documenting CDD at every stage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Transition: Recognising CDD\u2019s significance leads to exploring the various due diligence types financial institutions must implement. The following section outlines these types and their practical applications.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-key-types-of-customer-due-diligence\"><span class=\"ez-toc-section\" id=\"Key_Types_of_Customer_Due_Diligence\"><\/span>Belangrijkste soorten klantenonderzoek<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Financial institutions apply three primary due diligence categories worldwide, as outlined by FATF and EU AML directives. The chosen CDD type depends on the customer\u2019s risk profile and business relationship.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-overview-of-cdd-types\"><span class=\"ez-toc-section\" id=\"Overview_of_CDD_Types\"><\/span>Overzicht van CDD-types<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th colspan=\"1\" rowspan=\"1\"><p>Type CDD<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Beschrijving<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Wanneer toegepast<\/p><\/th><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Standaard CDD<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Baseline checks for low to medium risk customers<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>De meeste klanten met eenvoudige profielen<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Uitgebreide due diligence (EDD)<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>In-depth scrutiny for high-risk cases (e.g., PEPs, high-risk jurisdictions)<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>High-risk clients or complex structures<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Vereenvoudigde\/doorlopende due diligence<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Reduced measures for negligible risk or continuous monitoring<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Relaties met laag risico of doorlopende relaties<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>During onboarding, institutions evaluate each customer\u2019s risk to ensure compliance and effective risk management.<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Customers are classified based on factors such as:<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PEP status (politically exposed persons with elevated corruption risk)<\/li>\n\n\n\n<li>Presence on FATF grey\/black lists or exposure to high-risk jurisdictions<\/li>\n\n\n\n<li>Complexe bedrijfsstructuren<\/li>\n\n\n\n<li>Unusual transaction patterns or adverse media reports<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The depth and frequency of checks, documentation, and approvals increase with risk level. InvestGlass supports configuring different workflows and data requirements based on CDD type and risk category.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-standard-customer-due-diligence\"><span class=\"ez-toc-section\" id=\"Standard_Customer_Due_Diligence\"><\/span>Standaard klantenonderzoek<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Standard CDD serves as the default level for most customers who are not high risk, for example, residents in low-risk countries with straightforward employment or business activities.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-core-elements-for-individuals\"><span class=\"ez-toc-section\" id=\"Core_Elements_for_Individuals\"><\/span>Kernelementen voor individuen<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identificatie via paspoort of nationaal identiteitsbewijs<\/li>\n\n\n\n<li>Verification using independent, reliable sources<\/li>\n\n\n\n<li>Basic understanding of the relationship\u2019s purpose and expected activity<\/li>\n\n\n\n<li>Ongoing monitoring to ensure activities align with risk profile and detect any changes signalling increased risk or illicit conduct<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-core-elements-for-legal-entities\"><span class=\"ez-toc-section\" id=\"Core_Elements_for_Legal_Entities\"><\/span>Core Elements for Legal Entities<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Juridische naam, registratienummer, geregistreerd adres<\/li>\n\n\n\n<li>Directors and shareholders holding above thresholds (typically 25% beneficial ownership under FinCEN and EU rules)<\/li>\n\n\n\n<li>Entity\u2019s purpose and expected activities<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Standard CDD should be consistently documented using checklists and forms, ideally digitised within the CRM to minimise errors and omissions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-enhanced-due-diligence-edd\"><span class=\"ez-toc-section\" id=\"Enhanced_Due_Diligence_EDD\"><\/span>Uitgebreide due diligence (EDD)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Enhanced due diligence applies more rigorous scrutiny to high-risk customers such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Politically exposed persons (PEPs) and their associates<\/li>\n\n\n\n<li>Cli\u00ebnten uit rechtsgebieden met een hoog risico (EU-lijst van derde landen met een hoog risico, grijze FATF-lijst)<\/li>\n\n\n\n<li>High-risk sectors like casinos, virtual assets, correspondent banking<\/li>\n\n\n\n<li>Complex ownership structures, offshore trusts, and layered holding companies<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-additional-edd-measures\"><span class=\"ez-toc-section\" id=\"Additional_EDD_Measures\"><\/span>Additional EDD Measures<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Detailed documentation of source of funds and wealth<\/li>\n\n\n\n<li>Corroborating evidence such as audited accounts, contracts, inheritance papers<\/li>\n\n\n\n<li>Uitgebreide screening op ongewenste media<\/li>\n\n\n\n<li>Senior management or compliance approval<\/li>\n\n\n\n<li>More frequent reviews (annual or quarterly)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass can automate EDD triggers based on risk scoring, for example, escalating cases when a PEP or sanctioned country is detected, routing workflows accordingly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ongoing-and-event-driven-due-diligence\"><span class=\"ez-toc-section\" id=\"Ongoing_and_Event-Driven_Due_Diligence\"><\/span>Voortdurende en gebeurtenisgestuurde due diligence<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CDD is an ongoing process. Continuous monitoring of transactions, behaviour, and external data occurs throughout the customer lifecycle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ongoing CDD enables institutions to adapt to changes that may alter a customer\u2019s risk profile, thereby mitigating risks over time.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-ongoing-due-diligence-includes\"><span class=\"ez-toc-section\" id=\"Ongoing_Due_Diligence_Includes\"><\/span>Voortdurende due diligence omvat<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitoring transactions against expected patterns<\/li>\n\n\n\n<li>Opnieuw screenen aan de hand van bijgewerkte lijsten met sancties, PEP en ongewenste media<\/li>\n\n\n\n<li>Periodieke beoordelingen op basis van risicoclassificatie<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-event-driven-reviews-triggered-by\"><span class=\"ez-toc-section\" id=\"Event-Driven_Reviews_Triggered_By\"><\/span>Event-Driven Reviews Triggered By<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sudden transaction volume increases (20-50% deviations)<\/li>\n\n\n\n<li>Change of residence to higher-risk jurisdictions<\/li>\n\n\n\n<li>Changes in corporate leadership<\/li>\n\n\n\n<li>Onboarding van complexe nieuwe mandaten<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Within InvestGlass, ongoing CDD is supported by scheduled review tasks, automated alerts for unusual activity, and refreshed customer screening.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Transition: Having reviewed CDD types, the next section examines the core components and practical steps for establishing a compliant and effective CDD process.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-core-elements-of-the-customer-due-diligence-process\"><span class=\"ez-toc-section\" id=\"Core_Elements_of_the_Customer_Due_Diligence_Process\"><\/span>Kernelementen van het Customer Due Diligence-proces<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The typical CDD lifecycle includes:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Klantidentificatie<\/li>\n\n\n\n<li>Verificatie<\/li>\n\n\n\n<li>Risicobeoordeling<\/li>\n\n\n\n<li>Determination of CDD level<\/li>\n\n\n\n<li>Onboarding-beslissing<\/li>\n\n\n\n<li>Voortdurende controle en beoordeling<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">This section offers a practical guide for compliance and operations teams to adapt into internal procedures and checklists. InvestGlass enables mapping these elements into configurable, automated workflows with audit trails.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-customer-identification\"><span class=\"ez-toc-section\" id=\"Customer_Identification\"><\/span>Klantidentificatie<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-for-individuals-collect\"><span class=\"ez-toc-section\" id=\"For_Individuals_Collect\"><\/span>Voor individuen, verzamelen:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Volledige wettelijke naam<\/li>\n\n\n\n<li>Geboortedatum en -plaats<\/li>\n\n\n\n<li>Nationaliteit<\/li>\n\n\n\n<li>Woonadres<\/li>\n\n\n\n<li>Fiscale identificatienummers<\/li>\n\n\n\n<li>Contactgegevens<\/li>\n\n\n\n<li>Beroep en werkgever<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-for-legal-entities-collect\"><span class=\"ez-toc-section\" id=\"For_Legal_Entities_Collect\"><\/span>Voor rechtspersonen, verzamelen:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Geregistreerde naam en registratienummer<\/li>\n\n\n\n<li>Oprichtingsdatum en statutaire zetel<\/li>\n\n\n\n<li>Rechtsvorm en doel<\/li>\n\n\n\n<li>Lijst van bestuurders<\/li>\n\n\n\n<li>Controlling shareholders and beneficial owners<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For private banks and wealth managers, capturing relationship context is vital, including mandate types, family office structures, and related trusts or foundations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass digital onboarding forms can be customised per segment (retail, HNWIs, corporate, public sector) and support multiple languages.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-customer-verification\"><span class=\"ez-toc-section\" id=\"Customer_Verification\"><\/span>Klantverificatie<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Identity data must be verified using reliable, independent sources before establishing the relationship, as required by AML regulations such as EU 5AMLD, Swiss AMLA, and UK MLR 2017.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-verification-methods-for-individuals\"><span class=\"ez-toc-section\" id=\"Verification_Methods_for_Individuals\"><\/span>Verificatiemethoden voor individuen<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Checking biometric passports or national IDs<\/li>\n\n\n\n<li>Conducting liveness checks via video ID<\/li>\n\n\n\n<li>Adressen valideren via betrouwbare databases of energierekeningen<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-verification-methods-for-corporates\"><span class=\"ez-toc-section\" id=\"Verification_Methods_for_Corporates\"><\/span>Verificatiemethoden voor bedrijven<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Offici\u00eble bedrijfsregisters (Zwitsers handelsregister, UK Companies House, EU-bedrijfsregisters)<\/li>\n\n\n\n<li>Gecertificeerde oprichtingsdocumenten<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass integrates with third-party e-ID, sanctions, and registry providers via API to streamline identity verification and reduce manual review.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-beneficial-ownership-and-control\"><span class=\"ez-toc-section\" id=\"Beneficial_Ownership_and_Control\"><\/span>Beneficial Ownership en controle<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Regulators increasingly focus on beneficial ownership transparency, driven by the FinCEN CDD Rule (2018) and EU beneficial ownership register mandates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Institutions must identify natural persons owning or controlling legal entities above thresholds, typically 25%, with lower thresholds for higher-risk cases.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-challenges-in-complex-structures\"><span class=\"ez-toc-section\" id=\"Challenges_in_Complex_Structures\"><\/span>Uitdagingen in complexe structuren<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Meerdere eigendomslagen<\/li>\n\n\n\n<li>Genomineerde aandeelhouders<\/li>\n\n\n\n<li>Trusts and foundations in jurisdictions with limited records<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Surveys indicate 30-40% failure rates in tracing multi-layer ultimate beneficial owners (UBOs).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass data models capture complex ownership and control structures, maintaining structured records for audits and regulator requests.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-risk-profile-assessment\"><span class=\"ez-toc-section\" id=\"Risk_Profile_Assessment\"><\/span>Beoordeling risicoprofiel<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The aim is to assign a risk rating (low, medium, high) based on multiple factors. Risk assessment helps determine scrutiny levels and identify red flags to prevent illicit activities.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th colspan=\"1\" rowspan=\"1\"><p>Risicofactor<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Voorbeelden<\/p><\/th><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Type klant<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>PEP-status, bedrijfscomplexiteit<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Aardrijkskunde<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Landen met een hoog risico, blootstelling aan sancties<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Producten<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Grensoverschrijdende betalingen, virtuele activa<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Gedrag<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Transaction patterns vs peer benchmarks<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Externe gegevens<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Sancties, negatieve media<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Quantitative scores and qualitative judgments combine into a risk scorecard. InvestGlass supports configurable scoring models, automatic risk ratings, and overrides with documented rationale.<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-determining-the-appropriate-level-of-cdd\"><span class=\"ez-toc-section\" id=\"Determining_the_Appropriate_Level_of_CDD\"><\/span>Het juiste niveau van CDD bepalen<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Risk ratings guide diligence measures:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th colspan=\"1\" rowspan=\"1\"><p>Risicoclassificatie<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>CDD-niveau<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Documentatie<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Goedkeuring<\/p><\/th><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Laag<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Vereenvoudigd<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Basis ID, bewijs van adres<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Geautomatiseerd<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Medium<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Standaard<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Volledige documentatieset<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Relationship Manager sign-off<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Hoog<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Verbeterde<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>EDD-pakket, bron van rijkdom<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Senior or compliance approval<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Clear policies and decision rules enhance consistency and speed onboarding. InvestGlass workflows apply branching rules with mandatory fields and checks per risk category.<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ongoing-monitoring-and-periodic-review\"><span class=\"ez-toc-section\" id=\"Ongoing_Monitoring_and_Periodic_Review\"><\/span>Voortdurende controle en periodieke evaluatie<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Continuous monitoring involves tracking transactions, behaviour, and profile changes to detect suspicious patterns.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-review-frequencies\"><span class=\"ez-toc-section\" id=\"Review_Frequencies\"><\/span>Review Frequencies<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Low risk: every 3-5 years<\/li>\n\n\n\n<li>Middelmatig risico: om de 2-3 jaar<\/li>\n\n\n\n<li>High risk: annually or more often<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Re-screening against updated sanctions, PEP, and adverse media lists is crucial after geopolitical events or list updates from authorities such as OFAC (US), EU, or SECO (Switzerland).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass schedules review tasks, alerts relationship managers when data is outdated, and logs all review activities for regulatory evidence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-escalation-and-suspicious-activity-reporting\"><span class=\"ez-toc-section\" id=\"Escalation_and_Suspicious_Activity_Reporting\"><\/span>Escalatie en melding van verdachte activiteiten<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When suspicious activity is detected, institutions follow escalation processes that may lead to Suspicious Activity Reports (SARs) or Suspicious Transaction Reports (STRs) filed with Financial Intelligence Units like MROS (Switzerland) or FinCEN (US).<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-escalation-process\"><span class=\"ez-toc-section\" id=\"Escalation_Process\"><\/span>Escalation Process<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Front-line staff or monitoring tools flag concerns<\/li>\n\n\n\n<li>Compliance team reviews cases<\/li>\n\n\n\n<li>Decision to report suspicious transactions or terminate relationships<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Comprehensive CDD documentation, including risk scores and decisions, supports these processes and regulator inquiries. InvestGlass stores case files, documents, and logs decisions, integrating with case management or reporting tools as needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Transition: Having outlined core CDD elements, the next section reviews regulatory frameworks shaping these requirements globally and regionally.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-regulatory-frameworks-and-global-cdd-requirements\"><span class=\"ez-toc-section\" id=\"Regulatory_Frameworks_and_Global_CDD_Requirements\"><\/span>Regelgevende kaders en wereldwijde CDD-vereisten<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This section summarises key regulations guiding CDD requirements for banks and regulated firms internationally.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While terminology varies, most regimes expect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Klantidentificatie en -verificatie<\/li>\n\n\n\n<li>Beneficial ownership understanding<\/li>\n\n\n\n<li>Risk-based application of measures<\/li>\n\n\n\n<li>Continuous relationship monitoring<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cross-border institutions often harmonise group-wide standards. InvestGlass supports multiple regulatory rulesets and documentation standards per jurisdiction, which is increasingly important as AI reshapes areas such as <a href=\"https:\/\/www.investglass.com\/nl\/de-invloed-van-ai-op-het-monetaire-beleid-en-de-besluitvorming-van-centrale-banken\/\" target=\"_self\">central banking and monetary policy governance<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-fatf-recommendations-and-international-standards\"><span class=\"ez-toc-section\" id=\"FATF_Recommendations_and_International_Standards\"><\/span>FATF-aanbevelingen en internationale normen<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Financial Action Task Force (FATF) issues global AML\/CFT standards via its 40 Recommendations, covering CDD, PEPs, and beneficial ownership transparency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">FATF mutual evaluations influence national implementations and supervisory scrutiny. Switzerland\u2019s 2016 \u201clargely compliant\u201d rating led to improvements by 2022.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">FATF endorses a risk-based approach, permitting simplified measures for low-risk customers and EDD for higher-risk ones. Aligning policies with FATF aids cross-border operations and regulator engagement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-european-union-aml-directives\"><span class=\"ez-toc-section\" id=\"European_Union_AML_Directives\"><\/span>AML-richtlijnen van de Europese Unie<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The EU has strengthened CDD through directives:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th colspan=\"1\" rowspan=\"1\"><p>Richtlijn<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Jaar<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Key Enhancements<\/p><\/th><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>4AMLD<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>2015<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Registers van aandeelhouderschap, risicogebaseerde benadering<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>5AMLD<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>2018<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Uitgebreide PEP-definities, virtuele activa, strengere EDD<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>6AMLD<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>2020<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Senior management criminal liability<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>The EU AML Package and upcoming AML Authority will further harmonise obligations.<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>InvestGlass accommodates jurisdiction-specific fields and supports cross-border consistency.<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-us-fincen-customer-due-diligence-rule\"><span class=\"ez-toc-section\" id=\"US_FinCEN_Customer_Due_Diligence_Rule\"><\/span>VS FinCEN-regel voor klantenonderzoek<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Effective May 11, 2018, FinCEN\u2019s CDD Rule requires covered institutions to:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Klanten identificeren en verifi\u00ebren<\/li>\n\n\n\n<li>Identify and verify beneficial owners (25% threshold)<\/li>\n\n\n\n<li>Understand relationship nature and purpose<\/li>\n\n\n\n<li>Conduct ongoing monitoring and suspicious activity reporting<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">This rule complements the 2020 AML Act and 2024-25 Corporate Transparency Act introducing a federal beneficial ownership database.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass aligns onboarding workflows with these elements and captures required ownership data for US branches.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-swiss-amla-and-finma-expectations\"><span class=\"ez-toc-section\" id=\"Swiss_AMLA_and_FINMA_Expectations\"><\/span>Zwitserse AMLA en FINMA-verwachtingen<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Swiss AML laws require:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identification of contracting parties and beneficial owners<\/li>\n\n\n\n<li>Clarification of economic background for higher-risk cases<\/li>\n\n\n\n<li>Nadruk op documentatiekwaliteit en inzicht in relaties<\/li>\n\n\n\n<li>Risicogebaseerd toezicht, met name voor private banking en vermogensbeheer<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Swiss data protection and banking secrecy laws necessitate strict confidentiality and data sovereignty. InvestGlass is a Swiss sovereign solution with Swiss-hosted or on-premise deployments, supporting compliance and privacy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Transition: Regulatory frameworks establish standards, but sector-specific practices vary. The next section examines CDD application in different financial sectors.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-customer-due-diligence-in-practice-banks-wealth-managers-and-insurers\"><span class=\"ez-toc-section\" id=\"Customer_Due_Diligence_in_Practice_Banks_Wealth_Managers_and_Insurers\"><\/span>Customer Due Diligence in de praktijk: Banken, vermogensbeheerders en verzekeraars<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While CDD principles are consistent, application varies by business model, client complexity, and transaction volume.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-retail-and-commercial-banks\"><span class=\"ez-toc-section\" id=\"Retail_and_Commercial_Banks\"><\/span>Particuliere en commerci\u00eble banken<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">High-volume onboarding for accounts, loans, and SME banking requires efficient digital CDD to avoid delays.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-focus-areas\"><span class=\"ez-toc-section\" id=\"Focus_Areas\"><\/span>Focusgebieden<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Standardised identity checks with automated sanctions and PEP screening<\/li>\n\n\n\n<li>Risk scoring based on products and geography<\/li>\n\n\n\n<li>Feedback loops from transaction monitoring to update risk assessments<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass enables pre-filled forms, data reuse across products, and straight-through processing for low-risk clients.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-private-banks-and-wealth-managers\"><span class=\"ez-toc-section\" id=\"Private_Banks_and_Wealth_Managers\"><\/span>Private banken en vermogensbeheerders<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">High-net-worth clients often have complex structures including trusts and family offices, with 20-30% linked to PEPs, which increases the need for <a href=\"https:\/\/www.investglass.com\/nl\/crm-voor-private-bank\/\" target=\"_self\">specialised CRM for private banks<\/a> to centralise KYC, portfolio and relationship data.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-challenges\"><span class=\"ez-toc-section\" id=\"Challenges\"><\/span>Uitdagingen<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intensive EDD for cross-border clients<\/li>\n\n\n\n<li>Complex portfolios and bespoke products<\/li>\n\n\n\n<li>Balancing client experience with regulatory demands<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass integrates CRM, <a href=\"https:\/\/www.investglass.com\/nl\/effective-portfolio-management-using-ai\/\" target=\"_self\">portefeuillebeheer met behulp van AI<\/a>, and CDD, allowing relationship managers to access risk profiles, KYC documents, and investment data seamlessly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-insurance-asset-management-and-other-sectors\"><span class=\"ez-toc-section\" id=\"Insurance_Asset_Management_and_Other_Sectors\"><\/span>Insurance, Asset Management and Other Sectors<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Life insurers, asset managers, advisers, and real estate firms also face CDD obligations aligned with <a href=\"https:\/\/www.investglass.com\/nl\/wat-is-aml-en-lcb-ft-in-frankrijk\/\" target=\"_self\">AML and LCB-FT regulations<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-sector-considerations\"><span class=\"ez-toc-section\" id=\"Sector_Considerations\"><\/span>Sector Considerations<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Life policies as potential money laundering channels<\/li>\n\n\n\n<li>Beleggingsfondsen met nominee regelingen<\/li>\n\n\n\n<li>Property transactions requiring buyer and beneficial owner identification<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass customises forms and workflows for sector-specific data alongside standard CDD, from wealth management to <a href=\"https:\/\/www.investglass.com\/nl\/crm-voor-tandartspraktijken\/\" target=\"_self\">specialised CRM for dental practices<\/a> that must also respect data protection and identification rules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Transition: As CDD complexity grows, technology and automation become critical. The next section explores how RegTech solutions like InvestGlass enhance CDD.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-from-manual-to-automated-cdd-role-of-technology-and-regtech\"><span class=\"ez-toc-section\" id=\"From_Manual_to_Automated_CDD_Role_of_Technology_and_RegTech\"><\/span>Van handmatig naar geautomatiseerd CDD: de rol van technologie en RegTech<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Manual, paper-based CDD processes incur high costs and delays. Research shows manual onboarding averages $500 per client and 40-day cycles. Automation can reduce onboarding to under 5 minutes for simple cases.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-challenges-of-manual-cdd\"><span class=\"ez-toc-section\" id=\"Challenges_of_Manual_CDD\"><\/span>Uitdagingen van handmatige CDD<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Manual processes increase:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Onboarding time and client dropouts<\/li>\n\n\n\n<li>Operational expenses<\/li>\n\n\n\n<li>Error rates and compliance risks<\/li>\n\n\n\n<li>Difficulty managing complex clients<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass is a Swiss RegTech and WealthTech platform designed for regulated sectors.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-digital-onboarding-and-e-kyc\"><span class=\"ez-toc-section\" id=\"Digital_Onboarding_and_e-KYC\"><\/span>Digitaal onboarding en e-KYC<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Digital onboarding enables customers to complete forms, upload documents, and perform <a href=\"https:\/\/www.investglass.com\/nl\/hoe-je-kyc-verificatie-automatiseert-en-je-spel-ontwikkelt\/\" target=\"_self\">automated KYC verification checks<\/a> remotely.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-benefits\"><span class=\"ez-toc-section\" id=\"Benefits\"><\/span>Voordelen<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dynamic forms adapting to customer type, country, and risk<\/li>\n\n\n\n<li>Faster onboarding with fewer drop-offs<\/li>\n\n\n\n<li>Verbeterde gegevenskwaliteit<\/li>\n\n\n\n<li>Direct integration with CRM and portfolio systems<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass supports white-label portals and digital onboarding for compliant, branded experiences.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-screening-and-adverse-media-monitoring\"><span class=\"ez-toc-section\" id=\"Screening_and_Adverse_Media_Monitoring\"><\/span>Screening en controle op ongewenste media<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Automated tools continuously screen customers against:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sanctielijsten (OFAC, EU, VN, SECO)<\/li>\n\n\n\n<li>PEP registers<\/li>\n\n\n\n<li>Negative news sources<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Legacy systems generate many false positives (up to 95%). AI-enhanced matching reduces false positives by 60-70%.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass integrates with leading screening providers, enabling alert disposition within one system and maintaining audit trails.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-workflow-automation-and-case-management\"><span class=\"ez-toc-section\" id=\"Workflow_Automation_and_Case_Management\"><\/span>Workflowautomatisering en casemanagement<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Configurable workflows handle:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opvragen en verzamelen van documenten<\/li>\n\n\n\n<li>Goedkeuringen en escalaties<\/li>\n\n\n\n<li>Risico scoren<\/li>\n\n\n\n<li>Periodic reviews and remediation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Rules engines route high-risk cases to compliance, request additional documents when needed, and block account opening until compliance is met.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass offers workflow automation, task management, and case tracking connecting front office, compliance, and back office, and similar automation can streamline CDD-relevant processes in <a href=\"https:\/\/www.investglass.com\/nl\/crm-voor-therapeuten\/\" target=\"_self\">specialised CRM for therapists<\/a>. Dashboards monitor process efficiency and risk distribution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ai-assisted-cdd-in-wealth-management\"><span class=\"ez-toc-section\" id=\"AI-Assisted_CDD_in_Wealth_Management\"><\/span>AI-ondersteunde CDD in vermogensbeheer<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">AI supports human judgment by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Classifying documents and extracting data with high accuracy<\/li>\n\n\n\n<li>Summarising adverse media<\/li>\n\n\n\n<li>Highlighting inconsistencies<\/li>\n\n\n\n<li>Detecting unusual portfolio changes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass includes <a href=\"https:\/\/www.investglass.com\/nl\/beleggen-beheersen-met-ai-voor-portefeuilleoptimalisatie\/\" target=\"_self\">AI modules for portfolio management<\/a> with human oversight and full audit trails.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Transition: Technology enables effective CDD, but strong policies and governance remain essential. The next section outlines building a robust CDD framework with InvestGlass.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-designing-a-robust-cdd-framework-with-investglass\"><span class=\"ez-toc-section\" id=\"Designing_a_Robust_CDD_Framework_with_InvestGlass\"><\/span>Een robuust CDD-raamwerk ontwerpen met InvestGlass<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A solid CDD framework combines policies, processes, technology, and people aligned with risk appetite and regulations. Frameworks should be reviewed annually or after regulatory changes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-defining-risk-appetite-and-cdd-policies\"><span class=\"ez-toc-section\" id=\"Defining_Risk_Appetite_and_CDD_Policies\"><\/span>Risicobereidheid en CDD-beleid bepalen<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Senior management must define acceptable risk levels, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High-risk countries and sectors<\/li>\n\n\n\n<li>Complex products<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Policies should specify when to apply simplified, standard, or enhanced CDD, and when to decline or exit relationships.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass embeds these rules in workflows for automatic policy adherence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-standardising-procedures-and-checklists\"><span class=\"ez-toc-section\" id=\"Standardising_Procedures_and_Checklists\"><\/span>Procedures en checklists standaardiseren<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Detailed procedures and checklists ensure consistency across teams:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Information request templates<\/li>\n\n\n\n<li>Risk assessment forms<\/li>\n\n\n\n<li>EDD documentation standards<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Standardisation facilitates training, quality reviews, and regulatory demonstration. InvestGlass delivers these as digital forms and task lists, reducing reliance on paper.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-training-culture-and-governance\"><span class=\"ez-toc-section\" id=\"Training_Culture_and_Governance\"><\/span>Training, cultuur en bestuur<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Regular staff training covers CDD obligations, red flags, and system use, with annual refreshers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A culture encouraging escalation without fear is vital. Governance follows the three lines model:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th colspan=\"1\" rowspan=\"1\"><p>Lijn<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Verantwoordelijkheid<\/p><\/th><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Eerste (zakelijk)<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>CDD uitvoeren, risico's identificeren<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Tweede (naleving)<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Overzien, adviseren, bewaken<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Derde (Interne audit)<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Onafhankelijke verzekering<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>InvestGlass reporting supports oversight across lines.<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-data-quality-privacy-and-swiss-data-sovereignty\"><span class=\"ez-toc-section\" id=\"Data_Quality_Privacy_and_Swiss_Data_Sovereignty\"><\/span>Kwaliteit van gegevens, privacy en Zwitserse gegevenssoevereiniteit<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Accurate, current data is crucial for CDD and compliance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Data protection laws like EU GDPR and Swiss nFADP require:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Doel beperking<\/li>\n\n\n\n<li>Gegevensminimalisatie<\/li>\n\n\n\n<li>Restrictions on cross-border transfers<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Swiss data sovereignty is critical for institutions preferring to keep data within Switzerland, making a <a href=\"https:\/\/www.investglass.com\/nl\/crm-voor-makelaars\/\" target=\"_self\">Swiss financial services CRM platform<\/a> particularly relevant for banks, insurers, and public entities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass offers Swiss-hosted and on-premise deployments, enabling compliance with data location requirements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reducing-the-cost-and-complexity-of-cdd\"><span class=\"ez-toc-section\" id=\"Reducing_the_Cost_and_Complexity_of_CDD\"><\/span>De kosten en complexiteit van CDD verminderen<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Growing workloads and regulatory demands strain budgets; CDD can consume 5-10% of compliance costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Automation and process redesign reduce costs and improve quality.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-streamlining-onboarding-and-reviews\"><span class=\"ez-toc-section\" id=\"Streamlining_Onboarding_and_Reviews\"><\/span>Streamlining Onboarding and Reviews<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Centralising data avoids duplication:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reusing verified data across products and reviews<\/li>\n\n\n\n<li>Automated reminders for document expiry<\/li>\n\n\n\n<li>Faster onboarding and fewer client interactions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass consolidates CRM, onboarding, KYC, portfolio, and client portal functions, reducing fragmentation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-reducing-false-positives\"><span class=\"ez-toc-section\" id=\"Reducing_False_Positives\"><\/span>Valse positieven verminderen<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Poorly tuned screening causes excessive false alerts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Strategies include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Op risico gebaseerde drempels<\/li>\n\n\n\n<li>Fuzzy matching calibration<\/li>\n\n\n\n<li>Whitelisting known clients<\/li>\n\n\n\n<li>Klantsegmentatie<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass integrations and workflows triage alerts, enrich context, and route only relevant cases for review, improving data quality and reducing false positives.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-leveraging-analytics\"><span class=\"ez-toc-section\" id=\"Leveraging_Analytics\"><\/span>Leveraging Analytics<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Analytics inform process improvements and training:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SLA adherence<\/li>\n\n\n\n<li>Missing data rates<\/li>\n\n\n\n<li>EDD escalation reasons<\/li>\n\n\n\n<li>Risk trends by segment and geography<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass dashboards provide visibility into CDD metrics and case details, enabling strategic use of CDD data.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion-building-sustainable-compliant-cdd-with-investglass\"><span class=\"ez-toc-section\" id=\"Conclusion_Building_Sustainable_Compliant_CDD_with_InvestGlass\"><\/span>Conclusie: Bouwen aan duurzame, compliant CDD met InvestGlass<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customer due diligence is a continuous, risk-based process requiring strong policies, accurate data, and effective technology. Regulators expect documented policies, consistent execution, and oversight throughout the customer lifecycle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Weak CDD exposes institutions to fines, reputational harm, and loss of banking relationships. Robust frameworks protect against financial crime and build stronger customer bonds.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass offers a Swiss sovereign platform uniting CRM, digital onboarding, KYC\/CDD, portfolio management, and marketing automation for banks, wealth managers, insurers, and regulated firms. With Swiss data sovereignty, configurable workflows, and integrated compliance, InvestGlass helps institutions meet obligations while lowering operational costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ready to enhance your CDD operations? Assess your current processes against this guide and explore how automation, improved data management, and Swiss-hosted infrastructure can reduce risk and cost. Request a demo to see how InvestGlass can tailor workflows to your policies and regulatory needs, safeguarding your institution and clients.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-glossary-of-key-terms-and-acronyms\"><span class=\"ez-toc-section\" id=\"Glossary_of_Key_Terms_and_Acronyms\"><\/span>Woordenlijst met belangrijke termen en acroniemen<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AML (Anti-Money Laundering): Laws and procedures to prevent disguising illicit funds as legitimate.<\/li>\n\n\n\n<li>CFT (Counter-Financing of Terrorism): Measures to stop terrorist financing via financial systems.<\/li>\n\n\n\n<li>KYC (Know Your Customer): Processes to verify identity and assess client risk.<\/li>\n\n\n\n<li>CDD (Customer Due Diligence): Identifying, verifying, and assessing customer risk.<\/li>\n\n\n\n<li>EDD (Enhanced Due Diligence): Additional scrutiny for high-risk customers.<\/li>\n\n\n\n<li>PEP (Politically Exposed Person): Individuals with prominent public roles, posing higher corruption risk.<\/li>\n\n\n\n<li>UBO (Ultimate Beneficial Owner): Natural persons owning or controlling legal entities.<\/li>\n\n\n\n<li>SAR (Suspicious Activity Report): Reports filed on suspicious activities.<\/li>\n\n\n\n<li>STR (Suspicious Transaction Report): Reports on suspicious transactions.<\/li>\n\n\n\n<li>FinCEN (Financial Crimes Enforcement Network): US AML\/CFT regulatory agency.<\/li>\n\n\n\n<li>OFAC (Office of Foreign Assets Control): US Treasury sanctions enforcement office.<\/li>\n\n\n\n<li>SECO (State Secretariat for Economic Affairs): Swiss economic policy office managing sanctions.<\/li>\n\n\n\n<li>FATF (Financial Action Task Force): International AML\/CFT standard-setting body.<\/li>\n\n\n\n<li>AMLA (Anti-Money Laundering Act): Swiss AML legislation.<\/li>\n\n\n\n<li>MROS (Money Laundering Reporting Office Switzerland): Zwitserse financi\u00eble inlichtingendienst.<\/li>\n\n\n\n<li>Three Lines Model: Governance framework dividing responsibilities among business, compliance, and audit.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Customer due diligence (CDD) is a structured procedure through which financial institutions identify, verify, and understand their customers to manage risks related to anti-money laundering (AML) and counter-financing of terrorism (CFT), while ensuring compliance with regulations. AML compliance forms a vital part of CDD, assisting institutions in preventing financial crimes and avoiding regulatory sanctions. This [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":49648,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[1544,1034],"class_list":["post-49973","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-customer","tag-kyc-compliance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Due Diligence in Financial Services<\/title>\n<meta name=\"description\" content=\"Understand customer due diligence and why it is essential for businesses to ensure compliance and reduce risks.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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