{"id":35355,"date":"2023-01-31T00:48:40","date_gmt":"2023-01-30T23:48:40","guid":{"rendered":"https:\/\/www.investglass.com\/?p=35355"},"modified":"2026-06-29T13:09:13","modified_gmt":"2026-06-29T11:09:13","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b","status":"publish","type":"post","link":"https:\/\/www.investglass.com\/ja\/what-is-customer-service\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u4f55\u304b\uff1f"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Customer service is the assistance and support a business provides before, during, and after a purchase to meet customer needs, solve problems, and create a positive experience that leads to loyalty and repeat business. It is a cornerstone of any company, regardless of size, because it often shapes the first impression and the long-term relationship. Notably, <strong>\u9867\u5ba2\u306e88%<\/strong> \u306f\u3001\u80af\u5b9a\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u304c\u6b21\u306e\u8cfc\u5165\u306e\u53ef\u80fd\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u308b\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Effective customer service means responding promptly, communicating clearly, and resolving issues efficiently across the entire customer relationship. Challenges persist; for instance, <a href=\"https:\/\/lp.instituteofcustomerservice.com\/hubfs\/ICS%20UKCSI%20Main_Report_July_2023_ONLINE.pdf?utm_source=chatgpt.com\" target=\"_self\">\u9867\u5ba2\u306e48%<\/a> who experienced problems reported longer resolution times than expected. For business leaders, customer service professionals, and companies looking to improve support, that gap directly affects retention, reputation, and growth.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this blog post, we&#8217;ll break down what customer service is, why it matters, how to deliver it well, the traits that define strong service, the main customer service channels, examples of good customer service, and the role customer service representatives play in creating consistent support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5b9a\u7fa9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u304a\u5ba2\u69d8 <a href=\"https:\/\/www.investglass.com\/ja\/%e8%bf%94%e9%87%91%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e7%94%a8%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9e%e3%83%a1%e3%83%bc%e3%83%ab%e3%83%86%e3%83%b3%e3%83%97\/\" target=\"_self\">\u30b5\u30fc\u30d3\u30b9\u306f\u30b5\u30dd\u30fc\u30c8<\/a> \u305d\u308c\u306f\u3001\u9867\u5ba2\u304c\u521d\u3081\u3066\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u63a5\u89e6\u3057\u305f\u77ac\u9593\u304b\u3089\u3001\u305d\u306e\u6570\u30f6\u6708\u5f8c\u3001\u6570\u5e74\u5f8c\u306b\u81f3\u308b\u307e\u3067\u3001\u3042\u306a\u305f\u304c\u9867\u5ba2\u306b\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u305d\u308c\u306f\u3001\u60c5\u5831\u3001\u30ac\u30a4\u30c0\u30f3\u30b9\u3001\u554f\u984c\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3059\u308b\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 <a href=\"https:\/\/www.investglass.com\/ja\/%e5%ae%8c%e7%92%a7%e3%81%aa%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%83%e3%83%97%e3%81%ae%e4%bd%9c%e3%82%8a%e6%96%b9\/\" target=\"_self\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>. .\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u660e\u78ba\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u6226\u7565\u3092\u6301\u3061\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Providing good customer service means being a reliable partner to your customers it goes beyond helping them troubleshoot, use, and make informed decisions about your product. It requires actively listening to their needs, providing personalized solutions to their issues, and anticipating any future concerns they may have to ensure customer satisfaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u5f62\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u5e38\u306b\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u5353\u8d8a\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u96c6\u7d04\u3055\u308c\u307e\u3059\u3002\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u305d\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30bf\u30a4\u30e0\u30ea\u30fc\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u8cea\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3001\u89aa\u5207\u306a\u5bfe\u5fdc\u3092\u63d0\u4f9b\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u6f5c\u5728\u7684\u306a\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3001\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u524d\u306b\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u3002.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5b9a\u7fa9<\/li><li>\u306a\u305c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/li><li>\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306b\u306f<\/li><li>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4e3b\u306a\u7279\u5fb4<\/li><li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30e3\u30cd\u30eb\u306e\u7a2e\u985e<\/li><li>\u826f\u3044\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4f8b<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u4f55\u304b\uff1f<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5b9a\u7fa9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customer service refers to the assistance and support a company provides to its customers before, during, and after a purchase. It can include customer care and technical support, covering not only problem resolution and answers to questions but also guidance, product or service information, and relationship-building. The primary goal of customer service is to ensure that customers have a positive experience with a company and to build customer loyalty and retention. Effective customer service skills are crucial for achieving this, as they enable customer service representatives to address customer needs efficiently and empathetically.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u306a\u305c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customer service is important for businesses because it helps build trust with customers and can lead to increased customer loyalty, repeat business, and higher sales figures. Its business value matters for both B2B and B2C companies because better interactions support revenue and retention. Good customer service also ensures a positive brand reputation it shows that you care about your customers and are willing to go above and beyond to ensure their satisfaction. In fact, 73% of consumers switch brands after multiple bad experiences, which can quickly erode revenue and trust.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3055\u3089\u306b\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u540c\u696d\u4ed6\u793e\u306b\u5bfe\u3059\u308b\u7af6\u4e89\u512a\u4f4d\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u306f\u3001\u89aa\u5207\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30d6\u30e9\u30f3\u30c9\u3092\u9078\u3076\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 <a href=\"https:\/\/www.investglass.com\/ja\/%e4%bc%81%e6%a5%ad%e3%81%8c%e4%be%a1%e6%a0%bc%e3%82%92%e6%b1%ba%e3%82%81%e3%82%8b%e3%81%9f%e3%82%81%e3%81%abai%e3%82%92%e3%81%a9%e3%81%ae%e3%82%88%e3%81%86%e3%81%ab%e4%bd%bf%e3%81%86%e3%81%8b%e3%80%81\/\" target=\"_self\">\u52b9\u679c\u7684\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306b\u3088\u3063\u3066\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306f<\/a> \u7af6\u4e89\u76f8\u624b\u3068\u306f\u4e00\u7dda\u3092\u753b\u3059\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30e1\u30ea\u30c3\u30c8<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customer service is the foundation of any successful business, big or small. It&#8217;s often the first point of contact between a customer and the brand, meaning it can make or break their experience with your business. Great customer service involves not just providing helpful solutions and information to customers in a timely manner, but also anticipating their needs and going the extra mile to strengthen brand loyalty and build strong customer relationships.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30d3\u30b8\u30cd\u30b9\u306e\u696d\u7e3e\u3092\u4fc3\u9032\u3059\u308b\uff1a<\/strong>\u00a0\u5927\u624b\u4f01\u696d\u304c\u6700\u8fd1\u5b9f\u65bd\u3057\u305f\u8abf\u67fb <a href=\"https:\/\/www.investglass.com\/ja\/%e3%83%9e%e3%83%bc%e3%82%b1%e3%83%86%e3%82%a3%e3%83%b3%e3%82%b0%e3%83%84%e3%83%bc%e3%83%ab\/\" target=\"_self\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/a> \u8abf\u67fb\u4f1a\u793e\u306e\u8abf\u3079\u306b\u3088\u308b\u3068\u3001\u30d3\u30b8\u30cd\u30b9\u30fb\u30ea\u30fc\u30c0\u30fc\u306e75 %\u304c\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u696d\u7e3e\u3068\u306e\u9593\u306b\u76f4\u63a5\u7684\u306a\u95a2\u9023\u6027\u304c\u3042\u308b\u3068\u5831\u544a\u3057\u3066\u3044\u308b\u3002\u3053\u308c\u306f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306e\u6210\u529f\u304c\u5927\u5e45\u306b\u5411\u4e0a\u3059\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u65e5\u306e\u7af6\u4e89\u5e02\u5834\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u306f\u5358\u306b\u89aa\u5207\u306a\u5bfe\u5fdc\u4ee5\u4e0a\u306e\u3082\u306e\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002<\/li><li><strong>\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u4fc3\u3059<\/strong>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u304c\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u6700\u3082\u91cd\u8981\u306a\u8981\u7d20\u306e\u4e00\u3064\u3067\u3042\u308b\u3002\u5927\u624b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ea\u30b5\u30fc\u30c1\u4f1a\u793e\u304c\u6700\u8fd1\u5b9f\u65bd\u3057\u305f\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u306e65%\u304c\u3001\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u81ea\u793e\u306e\u6210\u9577\u306b\u826f\u3044\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u308b\u3002\u3053\u306e\u3053\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u9577\u671f\u7684\u306a\u6210\u529f\u3092\u5c0e\u304f\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u3067\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u308b\u3002.<\/li><li><strong>\u9867\u5ba2\u7dad\u6301\u7387\u306e\u5411\u4e0a<\/strong>\u00a0Providing excellent customer service is one of the most important aspects for businesses to succeed. According to a recent survey conducted by a major marketing research firm, 70% of business leaders have reported that providing good customer service helps keep an existing customer coming back.<\/li><li><strong>\u58f2\u4e0a\u3092\u4f38\u3070\u3059\uff1a<\/strong>\u00a0\u5927\u624b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30ea\u30b5\u30fc\u30c1\u4f1a\u793e\u304c\u6700\u8fd1\u5b9f\u65bd\u3057\u305f\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u30d3\u30b8\u30cd\u30b9\u30fb\u30ea\u30fc\u30c0\u30fc\u306e50%\u304c\u3001\u65e2\u5b58\u306e\u9867\u5ba2\u306b\u8ffd\u52a0\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8ca9\u58f2\u3059\u308b\u300c\u30af\u30ed\u30b9\u30bb\u30eb\u300d\u306e\u80fd\u529b\u304c\u9ad8\u307e\u3063\u305f\u3068\u5831\u544a\u3057\u3066\u3044\u308b\u3002\u3053\u308c\u306f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u308b\u3002 <a href=\"https:\/\/www.investglass.com\/ja\/%e6%88%a6%e7%95%a5%e3%82%92%e6%9c%80%e5%a4%a7%e5%8c%96%e3%81%99%e3%82%8b-%e3%83%88%e3%83%83%e3%83%97b2b%e3%83%9e%e3%83%bc%e3%82%b1%e3%83%86%e3%82%a3%e3%83%b3%e3%82%b0-%e6%88%90%e5%8a%9f%e3%81%ae\/\" target=\"_self\">\u30af\u30ed\u30b9\u30bb\u30ea\u30f3\u30b0\u6226\u7565\u306e\u6210\u529f<\/a>.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306b\u306f<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u898f\u6a21\u306e\u5927\u5c0f\u3092\u554f\u308f\u305a\u3001\u6210\u529f\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u4e2d\u6838\u3092\u306a\u3059\u3082\u306e\u3067\u3059\u3002\u9867\u5ba2\u3068\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u6700\u521d\u306e\u63a5\u70b9\u3068\u306a\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u9867\u5ba2\u306e\u30d3\u30b8\u30cd\u30b9\u4f53\u9a13\u3092\u5de6\u53f3\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3001\u9867\u5ba2\u306b\u5f79\u7acb\u3064\u89e3\u6c7a\u7b56\u3084\u60c5\u5831\u3092\u30bf\u30a4\u30e0\u30ea\u30fc\u306b\u63d0\u4f9b\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u9867\u5ba2\u304c\u6e80\u8db3\u3059\u308b\u3088\u3046\u4e00\u6b69\u5148\u3092\u884c\u304f\u3053\u3068\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">- \u7a4d\u6975\u7684\u306b\u8033\u3092\u50be\u3051\u3001\u5bfe\u5fdc\u3059\u308b\uff1a\u9867\u5ba2\u306e\u8a00\u8449\u306b\u6ce8\u610f\u6df1\u304f\u8033\u3092\u50be\u3051\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u306f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">- \u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u3067\u89aa\u5207\u3067\u3042\u308b\u3053\u3068\uff1a\u6c17\u96e3\u3057\u3044\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3082\u3001\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u614b\u5ea6\u3067\u63a5\u3059\u308b\u3053\u3068\u3002.<\/p>\n\n\n\n<figure class=\"wp-block-image\">\n<img decoding=\"async\" src=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/06\/mhusybu4bxm-1024x683-1.jpg\" alt=\"\u9ed2\u3068\u9280\u306e\u30d8\u30c3\u30c9\u30db\u30f3\u3092\u6301\u3064\u9ed2\u3044\u30d8\u30c3\u30c9\u30db\u30f3\u306e\u5973\u6027\" >\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u4ee3\u7406\u5e97\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u512a\u5148\u3059\u308b<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Companies with high-performing customer support teams understand the need for more customer service training, empathy, and emphasis on empowering their employees. Training customer service agents to be knowledgeable about products and services is essential because customer support plays a crucial role in retention and loyalty, not just ticket resolution. Additionally, customer service representatives should be trained to remain friendly and helpful even when dealing with difficult customers. This includes having strong communication skills.<\/li><li>Consider developing a tiered training plan that starts with basic technical skills and product knowledge, then gradually advances to more complicated topics, including the key skills needed for customer-facing work.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u7e70\u308a\u8fd4\u3057\u4f5c\u696d\u306e\u81ea\u52d5\u5316<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI\u306f\u6025\u901f\u306b\u79c1\u305f\u3061\u306e\u751f\u6d3b\u306b\u6d78\u900f\u3057\u3064\u3064\u3042\u308a\u3001\u305d\u306e\u5fdc\u7528\u7bc4\u56f2\u306f\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u591a\u69d8\u5316\u3057\u3066\u3044\u308b\u3002. <a href=\"https:\/\/www.investglass.com\/ja\/%e8%87%aa%e5%8b%95%e5%8c%96%e3%83%84%e3%83%bc%e3%83%ab\/\" target=\"_self\">\u4eba\u5de5\u77e5\u80fd<\/a> (AI) is now used to automate and optimize processes in a wide range of industries, from financial services and manufacturing to healthcare and retail. In fact, 66% of companies use emerging technologies for customer service.<\/li><li>The CX Trends Report is a great indication of the success that can be achieved by using AI-powered chatbots to help with customer service automation. Not only are high performers nearly three times more likely to use these systems, but they are also likely to experience higher customer satisfaction rates and decreased time in resolving customer queries. These automated systems assist customers with routine support requests and help streamline support processes. AI reduced case summary time from 35 minutes to seconds. AI-powered systems can predict customer issues before they escalate. This means that<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.investglass.com\/ja\/%e3%82%a4%e3%83%b3%e3%83%99%e3%82%b9%e3%83%88%e3%82%b0%e3%83%a9%e3%82%b9%e3%81%8cesg%e3%83%ac%e3%83%9d%e3%83%bc%e3%83%88%e3%82%92%e6%8f%90%e4%be%9b%e3%81%99%e3%82%8b%e6%96%b9%e6%b3%95\/\" target=\"_self\">InvestGlass\u306f\u3001\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u4ee5\u4e0b\u3092\u63d0\u4f9b\u3059\u308b\u304a\u624b\u4f1d\u3044\u3092\u3057\u307e\u3059\u3002<\/a> \u697d\u3057\u3044\u7d4c\u9a13\u3092\u3057\u3001\u9867\u5ba2\u304c\u8907\u96d1\u306a\u8cea\u554f\u3092\u3057\u3066\u304d\u3066\u3082\u51b7\u9759\u3067\u3044\u308b\u3002\u65b0\u3057\u3044\u9867\u5ba2\u3068\u65b0\u3057\u3044 <a href=\"https:\/\/www.investglass.com\/ja\/\" target=\"_self\">InvestGlass\u306e\u30bf\u30b9\u30af\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u8fc5\u901f\u306b\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u3059\u3079\u3066\u306e\u4f53\u9a13\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30b0\u30fc\u30b0\u30eb\u30db\u30fc\u30e0\u3068\u306e\u4f1a\u8a71\u3068\u65e7\u53cb\u3068\u306e\u4f1a\u8a71\u306e\u4e2d\u9593\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3042\u308b\u3079\u304d\u3060\u3002\u30ed\u30dc\u30c3\u30c8\u306b\u3088\u308b\u60c5\u5831\u4ea4\u63db\u306e\u3088\u3046\u306b\u611f\u3058\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u304c\u8a71\u3092\u805e\u304d\u3001\u7406\u89e3\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u697d\u3057\u3044\u4f53\u9a13\u3067\u3042\u308b\u3079\u304d\u3060\u3002.<\/li><li>Understand customer preferences and needs: Knowing the customer\u2019s history, past purchases, interests, and other customer data can help sales reps provide more tailored experiences that meet the customer\u2019s individual needs.<\/li><li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\uff1a\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u304c\u7c21\u5358\u3067\u3001\u904e\u53bb\u306e\u8cfc\u5165\u5c65\u6b74\u306b\u57fa\u3065\u3044\u305f\u304a\u3059\u3059\u3081\u5546\u54c1\u304c\u63b2\u8f09\u3055\u308c\u305f\u30c7\u30b6\u30a4\u30f3\u6027\u306e\u9ad8\u3044\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306f\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u697d\u3057\u3044\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u3068\u306a\u308b\u3002.<\/li><li>\u30c7\u30fc\u30bf\u3068\u5206\u6790\u3067\u55b6\u696d\u62c5\u5f53\u8005\u3092\u6b66\u88c5\u3055\u305b\u308b\u55b6\u696d\u62c5\u5f53\u8005\u3092\u30c7\u30fc\u30bf\u5206\u6790\u3067\u6b66\u88c5\u3055\u305b\u308b <a href=\"https:\/\/www.investglass.com\/ja\/2022%e5%b9%b4%e3%81%ab%e5%96%b6%e6%a5%ad%e3%83%81%e3%83%bc%e3%83%a0%e3%82%92%e6%8b%a1%e5%a4%a7%e3%81%99%e3%82%8b%e6%96%b9%e6%b3%95\/\" target=\"_self\">\u30bb\u30fc\u30eb\u30b9\u30c1\u30fc\u30e0<\/a> with valuable data from customer profiles or information on competitors can generate customer insights that help personalize service, better understand the market, and identify opportunities to drive growth in their business.<\/li><li>\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3057\u3066\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\uff1a\u4eba\u53e3\u7d71\u8a08\u5b66\u3084\u305d\u306e\u4ed6\u306e\u57fa\u6e96\u306b\u57fa\u3065\u3044\u3066\u9867\u5ba2\u3092\u3055\u307e\u3056\u307e\u306a\u30b0\u30eb\u30fc\u30d7\u306b\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u305d\u308c\u306b\u5408\u308f\u305b\u3066\u8abf\u6574\u3057\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3059\u308b\u7279\u5b9a\u306e\u30b0\u30eb\u30fc\u30d7\u305d\u308c\u305e\u308c\u306b\u9069\u5207\u306a\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/li><li>\u3092\u8ffd\u8de1\u3059\u308b <a href=\"https:\/\/www.investglass.com\/ja\/%e9%a1%a7%e5%ae%a2%e3%81%a8%e3%81%ae%e5%af%be%e8%a9%b1%e3%81%ab%e9%9d%a9%e5%91%bd%e3%82%92%e3%82%82%e3%81%9f%e3%82%89%e3%81%99%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%aeai\/\" target=\"_self\">\u9867\u5ba2\u5bfe\u5fdc<\/a> across channels: Having access to a full view of all touchpoints between a company and its customers is critical when it comes to understanding how relationships develop over time and which strategies work best in helping move prospects further down the funnel towards conversion, supporting a more customer centric approach and stronger customer engagement.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u91cd\u8996<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Creating opportunities for agents to drive profits through upselling and cross-selling requires an in-depth understanding of customer service metrics and the customer\u2019s immediate needs. This can be accomplished by leveraging powerful analytics, data mining, and customer segmentation technologies to improve service outcomes and deliver stronger business impact through a real-time view into customers\u2019 buying habits and motivations. This knowledge can be used to tailor recommendations<\/li><li>\u9ad8\u696d\u7e3e\u4f01\u696d\u306f\u3059\u3067\u306b\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u53ce\u76ca\u306e\u539f\u52d5\u529b\u3068\u3059\u308b\u305f\u3081\u306e\u63aa\u7f6e\u3092\u8b1b\u3058\u3066\u3044\u308b\u3002\u5f7c\u3089\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u898b\u306a\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u3080\u3057\u308d\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u6295\u8cc7\u3068\u898b\u306a\u3059\u3079\u304d\u3067\u3042\u308b\u3068\u7406\u89e3\u3057\u3066\u3044\u308b\u3002\u3053\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b <a href=\"https:\/\/www.investglass.com\/ja\/%e4%bf%9d%e9%99%ba%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e4%ba%88%e6%b8%ac%e5%88%86%e6%9e%90%e3%81%ae%e3%81%9f%e3%82%81%e3%81%aecrm%e3%81%ae%e6%b4%bb%e7%94%a8\/\" target=\"_self\">\u4f01\u696d\u306fAI\u3092\u642d\u8f09\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u3001\u5f37\u529b\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u6d3b\u7528\u3057\u3066\u3044\u308b\u3002<\/a>, data mining, and customer segmentation technologies to gain a real-time view into customers while reducing operational costs.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u7d71\u5408<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Integrating customer service software and customer relationship management (CRM) platforms, such as <a href=\"https:\/\/www.investglass.com\/ja\/%e3%83%96%e3%83%ad%e3%83%bc%e3%82%ab%e3%83%bc%e5%90%91%e3%81%91crc\/\" target=\"_self\">InvestGlass, a Swiss-made CRM for financial services<\/a>, can be an extremely powerful way to monitor changes in customers and their lifetime value in the entire organization. By having a unified platform that tracks customer interactions, <a href=\"https:\/\/www.investglass.com\/ja\/2024%e5%b9%b4%e3%80%81%e5%a4%9a%e6%a7%98%e3%81%aa%e3%83%93%e3%82%b8%e3%83%8d%e3%82%b9%e3%83%bb%e3%83%8b%e3%83%bc%e3%82%ba%e3%81%ab%e5%af%be%e5%bf%9c%e3%81%99%e3%82%8b%e3%82%bb%e3%83%bc%e3%83%ab\/\" target=\"_self\">\u306e\u30cb\u30fc\u30ba\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/a>, preferences, and behaviors of their customers, while integrated systems help manage customer concerns more efficiently.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u826f\u3044\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u539f\u5247<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u9867\u5ba2\u304c\u5927\u5207\u306b\u3055\u308c\u3001\u5c0a\u91cd\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306e\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u539f\u5247\u306e\u4e0a\u306b\u6210\u308a\u7acb\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u539f\u5247\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30ea\u30b9\u30da\u30af\u30c8<\/strong>:\u304a\u5ba2\u69d8\u306e\u554f\u984c\u3084\u61f8\u5ff5\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u656c\u610f\u3068\u54c1\u4f4d\u3092\u6301\u3063\u3066\u63a5\u3059\u308b\u3053\u3068\u306f\u3001\u826f\u3044\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u57fa\u672c\u3067\u3059\u3002\u3053\u308c\u304c\u826f\u597d\u306a\u95a2\u4fc2\u3092\u80b2\u307f\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u3092\u5897\u3084\u3059\u306e\u3067\u3059\u3002.<\/li><li><strong>\u5171\u611f<\/strong>:\u9867\u5ba2\u306e\u6c17\u6301\u3061\u3092\u7406\u89e3\u3057\u3001\u5206\u304b\u3061\u5408\u3044\u3001\u601d\u3044\u3084\u308a\u3084\u512a\u3057\u3055\u3092\u793a\u3059\u3053\u3068\u306f\u3001\u4fe1\u983c\u95a2\u4fc2\u69cb\u7bc9\u306b\u5f79\u7acb\u3064\u3002\u5171\u611f\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5c02\u9580\u5bb6\u306f\u9867\u5ba2\u3068\u500b\u4eba\u7684\u306a\u30ec\u30d9\u30eb\u3067\u3064\u306a\u304c\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002.<\/li><li><strong>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/strong>:\u53e3\u982d\u3067\u3082\u66f8\u9762\u3067\u3082\u3001\u9867\u5ba2\u3068\u660e\u78ba\u304b\u3064\u52b9\u679c\u7684\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u304c\u7406\u89e3\u3055\u308c\u3001\u5bfe\u5fdc\u3055\u308c\u308b\u3002\u80af\u5b9a\u7684\u306a\u8a00\u8449\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002.<\/li><li><strong>\u554f\u984c\u89e3\u6c7a<\/strong>:\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u306e\u554f\u984c\u3084\u8ab2\u984c\u3092\u30bf\u30a4\u30e0\u30ea\u30fc\u304b\u3064\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30b9\u30ad\u30eb\u306b\u306f\u3001\u81ea\u5206\u306e\u8db3\u3067\u8003\u3048\u3001\u52b9\u679c\u7684\u306a\u89e3\u6c7a\u7b56\u3092\u898b\u3064\u3051\u308b\u80fd\u529b\u304c\u542b\u307e\u308c\u308b\u3002.<\/li><li><strong>\u7a4d\u6975\u6027<\/strong>:\u9867\u5ba2\u306e\u554f\u984c\u306b\u5358\u306b\u5bfe\u5fdc\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u305d\u308c\u3092\u4e88\u6e2c\u3057\u4e88\u9632\u3059\u308b\u3053\u3068\u306f\u3001\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u793a\u3059\u3082\u306e\u3067\u3042\u308b\u3002\u7a4d\u6975\u7684\u306a\u5bfe\u7b56\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4f4e\u4e0b\u3092\u9632\u304e\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u5f79\u5272<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A customer service representative, alongside support agents, is the face of a company and plays a critical role in building customer relationships and loyalty. The responsibilities of a customer service representative include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc<\/strong>:\u9867\u5ba2\u306e\u8cea\u554f\u306b\u5bfe\u5fdc\u3057\u3001\u554f\u984c\u3092\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u306f\u3001\u4e2d\u6838\u7684\u306a\u8077\u52d9\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u610f\u898b\u3092\u805e\u304d\u3001\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/li><li><strong>\u60c5\u5831\u63d0\u4f9b<\/strong>:\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u6b63\u78ba\u3067\u6709\u76ca\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u304c\u5341\u5206\u306a\u60c5\u5831\u3092\u5f97\u305f\u4e0a\u3067\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u5168\u4f53\u7684\u306a\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002.<\/li><li><strong>\u82e6\u60c5\u306e\u89e3\u6c7a<\/strong>:\u9867\u5ba2\u304b\u3089\u306e\u82e6\u60c5\u3084\u61f8\u5ff5\u3092\u7279\u5b9a\u3057\u3001\u89e3\u6c7a\u3059\u308b\u3053\u3068\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3092\u7dad\u6301\u3059\u308b\u4e0a\u3067\u6975\u3081\u3066\u91cd\u8981\u3067\u3042\u308b\u3002\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u7d4c\u9a13\u3092\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u7d4c\u9a13\u306b\u5909\u3048\u308b\u3053\u3068\u304c\u542b\u307e\u308c\u308b\u3002.<\/li><li><strong>\u4eba\u9593\u95a2\u4fc2\u306e\u69cb\u7bc9<\/strong>:\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u3001\u62c5\u5f53\u8005\u306f\u9867\u5ba2\u3068\u5f37\u3044\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u3092\u5897\u3084\u3057\u3001\u597d\u610f\u7684\u306a\u53e3\u30b3\u30df\u3067\u9867\u5ba2\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002.<\/li><li><strong>\u30c1\u30fc\u30e0\u3068\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong>:\u30bb\u30fc\u30eb\u30b9\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u4ed6\u306e\u30c1\u30fc\u30e0\u3068\u5354\u529b\u3059\u308b\u3053\u3068\u3067\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3053\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u304a\u5ba2\u69d8\u306b\u4e00\u8cab\u3057\u305f\u5305\u62ec\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A customer success manager is another customer-facing role focused on retention and long-term value, especially in complex relationship-driven environments like <a href=\"https:\/\/www.investglass.com\/ja\/%e3%83%97%e3%83%a9%e3%82%a4%e3%83%99%e3%83%bc%e3%83%88%e3%83%90%e3%83%b3%e3%82%af%e5%90%91%e3%81%91crc\/\" target=\"_self\">private banking CRM platforms such as InvestGlass<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30e3\u30cd\u30eb\u306e\u7a2e\u985e<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u3044\u308b\u5834\u6240\u3067\u5bfe\u5fdc\u3057\u3001\u3059\u3079\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30e3\u30cd\u30eb\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4e00\u8cab\u6027\u306e\u3042\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u6226\u7565\u3067\u3042\u308b\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u6b21\u306e\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\u3002 <a href=\"https:\/\/www.investglass.com\/ja\/%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%83%bb%e3%83%90%e3%83%b3%e3%82%ad%e3%83%b3%e3%82%b0%e3%81%ae%e3%83%97%e3%83%a9%e3%83%83%e3%83%88%e3%83%95%e3%82%a9%e3%83%bc%e3%83%a0%e3%82%92%e6%a7%8b%e7%af%89-2\/\" target=\"_self\">\u7d71\u4e00\u3055\u308c\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u7d71\u5408\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe<\/a> \u3069\u306e\u3088\u3046\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u5229\u7528\u3057\u3066\u3044\u3066\u3082\u3001\u9867\u5ba2\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u65c5\u3092\u63d0\u4f9b\u3059\u308b\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u7d71\u4e00\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002\u9867\u5ba2\u304c\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u4f01\u696d\u3068\u5bfe\u8a71\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u671f\u5f85\u306b\u3088\u308a\u3088\u304f\u5fdc\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u9867\u5ba2\u81ea\u8eab\u306e\u30b9\u30ad\u30eb\u306b\u5fdc\u3058\u3066\u9069\u5fdc\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u96fb\u8a71\u30b5\u30dd\u30fc\u30c8<\/li><li>\u30e2\u30d0\u30a4\u30eb\u30fb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0<\/li><li>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2<\/li><li>\u30e1\u30fc\u30eb\u30b5\u30dd\u30fc\u30c8<\/li><li>Chatbots\u00a0with AI or train agents<\/li><li>\u6df1\u3044\u77e5\u8b58\u3092\u6301\u3064\u30d3\u30c7\u30aa<\/li><li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 - \u30ec\u30f3\u30ac\u3068\u30e2\u30eb\u30bf\u30eb\u306e\u30b9\u30bf\u30a4\u30eb<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These channels should be backed by service level agreements that define clear response and resolution expectations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Self-service resources like knowledge bases, community forums, and interactive voice response are designed to help customers find answers to their own questions without needing the assistance of a customer service representative, and automated workflows such as <a href=\"https:\/\/www.investglass.com\/ja\/kyc%e6%a4%9c%e8%a8%bc%e3%82%92%e8%87%aa%e5%8b%95%e5%8c%96%e3%81%99%e3%82%8b%e6%96%b9%e6%b3%95-%e3%82%b2%e3%83%bc%e3%83%a0%e3%82%92%e8%87%aa%e5%8b%95%e5%8c%96%e3%81%97%e3%81%a6%e9%96%8b%e7%99%ba\/\" target=\"_self\">digital KYC onboarding and verification<\/a> can further streamline routine compliance and identity checks. Interactive voice support can also handle common questions and FAQs. These resources allow customers to access the information they need quickly and easily, saving time and money for both the customer and the company. Customers reaches to get answers to their questions quickly, which can <a href=\"https:\/\/www.investglass.com\/ja\/investglass%e3%81%aecrm%e3%81%a7%e9%8a%80%e8%a1%8c%e6%a5%ad%e5%8b%99%e3%81%ae%e9%a1%a7%e5%ae%a2%e4%bd%93%e9%a8%93%e3%82%92%e5%90%91%e4%b8%8a%e3%81%95%e3%81%9b%e3%82%8b%e5%8c%85%e6%8b%ac%e7%9a%84\/\" target=\"_self\">\u9867\u5ba2\u3092\u6539\u5584\u3059\u308b<\/a> \u6e80\u8db3\u3060\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5e78\u305b\u306a\u9867\u5ba2\u306f\u3042\u3089\u3086\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u6d3b\u529b\u6e90\u3067\u3042\u308a\u3001\u4f01\u696d\u304c\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u306f\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u5c0e\u5165\u3057\u3001\u5f37\u529b\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u30c7\u30fc\u30bf\u30de\u30a4\u30cb\u30f3\u30b0\u6280\u8853\u3092\u6d3b\u7528\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30d1\u30af\u30c8\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u4ee5\u4e0b\u306e\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 <a href=\"https:\/\/www.investglass.com\/ja\/%e8%b2%a1%e5%8b%99%e3%81%ae%e5%81%a5%e5%85%a8%e6%80%a7%e3%82%92%e9%80%9a%e3%81%98%e3%81%9f%e9%a1%a7%e5%ae%a2%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e3%81%ae%e5%89%b5%e5%87%ba\/\" target=\"_self\">\u9867\u5ba2\u306b\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b<\/a> \u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u8cea\u554f\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u8fc5\u901f\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u4eba\u9593\u5473\u3042\u3075\u308c\u308b\u7d20\u6674\u3089\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002.<\/p>\n\n\n\n<figure class=\"wp-block-image\">\n<img decoding=\"async\" src=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/06\/7omcrpvyvwm-819x1024-1.jpg\" alt=\"\u30c6\u30fc\u30d6\u30eb\u306b\u5ea7\u308a\u3001\u76bf\u306b\u6599\u7406\u3092\u76db\u308b\u5973\u6027\" >\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4e3b\u306a\u76ee\u7684\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3042\u308b\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b<\/strong>: Ensuring that customers have a good customer service experience with a company is the cornerstone of good customer service. This involves addressing their needs promptly and effectively.<\/li><li><strong>\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u9ad8\u3081\u308b<\/strong>:\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u3068\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3002.<\/li><li><strong>\u52b9\u7387\u7684\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b<\/strong>: Timely and efficient resolution of customer issues is essential for maintaining customer satisfaction and quality assurance. This involves having a well-trained customer support team that can handle various challenges.<\/li><li><strong>\u6b63\u78ba\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b<\/strong>:\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u6b63\u78ba\u3067\u6709\u76ca\u306a\u60c5\u5831\u3092\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304c\u5341\u5206\u306a\u60c5\u5831\u3092\u5f97\u305f\u4e0a\u3067\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u5168\u4f53\u7684\u306a\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002.<\/li><li><strong>\u5c06\u6765\u306e\u554f\u984c\u3092\u9632\u3050<\/strong>:\u9867\u5ba2\u304b\u3089\u306e\u82e6\u60c5\u3084\u61f8\u5ff5\u3092\u7279\u5b9a\u3057\u3001\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3001\u307e\u305f\u3001\u4eca\u5f8c\u305d\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u8d77\u3053\u3089\u306a\u3044\u3088\u3046\u7a4d\u6975\u7684\u306b\u5bfe\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u306f\u3001\u826f\u597d\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u9375\u3067\u3042\u308b\u3002.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u308c\u3089\u306e\u76ee\u6a19\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u53d6\u308a\u7d44\u307f\u304c\u6e80\u8db3\u3068\u5fe0\u5b9f\u306a\u9867\u5ba2\u306b\u3064\u306a\u304c\u308a\u3001\u6700\u7d42\u7684\u306b\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u3092\u78ba\u5b9f\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u308b\u305f\u3081\u306e12\u306e\u91cd\u8981\u306a\u63a5\u5ba2\u306e\u7279\u5fb4<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">95%\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306b\u89e3\u6c7a\u3057\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u8a3c\u3057\u3001\u96fb\u8a71\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u5f37\u529b\u306a\u6280\u8853\u30b9\u30ad\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u7d9a\u3051\u308b\u306b\u306f\u3001\u512a\u308c\u305f\u30c4\u30fc\u30eb\u3068\u8a13\u7df4\u3092\u53d7\u3051\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b9\u30bf\u30c3\u30d5\u304c\u5fc5\u8981\u3067\u3059\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1.\u5171\u611f<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u5171\u611f\u306f\u9577\u3044\u9053\u306e\u308a\u3092\u305f\u3069\u308b\u3002\u9867\u5ba2\u304c\u52d5\u63fa\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u306a\u305c\u305d\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u306e\u304b\u3092\u6642\u9593\u3092\u304b\u3051\u3066\u7406\u89e3\u3057\u3001\u5fcd\u8010\u5f37\u304f\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3042\u308b\u3002\u771f\u306e\u5fc3\u914d\u308a\u3092\u793a\u3057\u3001\u6ce8\u610f\u6df1\u304f\u8033\u3092\u50be\u3051\u308b\u3053\u3068\u3067\u3001\u72b6\u6cc1\u306b\u826f\u3044\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u305d\u308c\u306b\u5bfe\u3057\u3066\u9632\u885b\u7684\u306b\u306a\u3063\u305f\u308a\u3001\u653b\u6483\u7684\u306b\u306a\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u4e8b\u614b\u306f\u60aa\u5316\u3057\u3001\u9867\u5ba2\u3092\u3055\u3089\u306b\u60aa\u5316\u3055\u305b\u308b\u3060\u3051\u3067\u3042\u308b\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.\u7a4d\u6975\u7684\u306a\u50be\u8074\u3068\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u80fd\u52d5\u7684\u50be\u8074\u306f\u3001\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3067\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u529b\u3092\u6301\u3064\u3001\u4e0d\u53ef\u6b20\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30b9\u30ad\u30eb\u3067\u3059\u3002\u30a2\u30af\u30c6\u30a3\u30d6\u30ea\u30b9\u30cb\u30f3\u30b0\u306b\u306f\u3001\u9867\u5ba2\u306b\u6ce8\u610f\u3092\u6255\u3044\u3001\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u610f\u5473\u306e\u3042\u308b\u5bfe\u5fdc\u3092\u3059\u308b\u3053\u3068\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u50be\u8074\u306b\u3088\u3063\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u6b21\u306e\u3088\u3046\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/www.investglass.com\/ja\/%e3%83%80%e3%82%a4%e3%83%ac%e3%82%af%e3%83%88%e3%83%bb%e3%82%a4%e3%83%b3%e3%83%87%e3%83%83%e3%82%af%e3%82%b9%e3%81%afetf%e3%82%88%e3%82%8a%e3%82%82%e5%84%aa%e3%82%8c%e3%81%a6%e3%81%84%e3%82%8b\/\" target=\"_self\">\u304a\u5ba2\u69d8\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>, \u4fe1\u983c\u3001\u5fe0\u8aa0\u5fc3\u3001\u4eba\u9593\u95a2\u4fc2\u3092\u7bc9\u304f\u3060\u3051\u3067\u306a\u304f\u3002\u30dc\u30c7\u30a3\u30e9\u30f3\u30b2\u30fc\u30b8\u3082\u30a2\u30af\u30c6\u30a3\u30d6\u30ea\u30b9\u30cb\u30f3\u30b0\u306e\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002\u80af\u5b9a\u7684\u306a\u8a00\u8449\u3084\u8868\u60c5\u306f\u3001\u9867\u5ba2\u306b\u8a71\u3092\u805e\u3044\u3066\u3082\u3089\u3044\u3001\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3055\u305b\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u3053\u308c\u306f\u96fb\u8a71\u3084\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u9855\u8457\u306b\u8868\u308c\u308b\u3002\u30b5\u30dd\u30fc\u30c8\u30fb\u30c1\u30fc\u30e0\u306f\u3001\u901a\u8a71\u4e2d\u306b\u5426\u5b9a\u7684\u306a\u611f\u60c5\u3092\u3059\u3079\u3066\u53d6\u308a\u9664\u304f\u3088\u3046\u8a13\u7df4\u3055\u308c\u308b\u3079\u304d\u3067\u3042\u308b\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u53ce\u96c6 <a href=\"https:\/\/www.investglass.com\/ja\/%e3%81%8a%e5%ae%a2%e6%a7%98\/\" target=\"_self\">\u304a\u5ba2\u69d8\u306e\u58f0\u3092InvestGlass\u306b<\/a> contact report is key. It allows to address customer issues faster and also provides a better understanding of client\u2019s needs and wants. Implementing customer feedback systems can further enhance this process by systematically gathering and analyzing feedback. Teams can measure how happy customers are with CSAT surveys and qualitative comments to improve service quality.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3.\u9867\u5ba2\u306e\u4e0d\u6e80\u3092\u9632\u3050\u900f\u660e\u6027<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u304c\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u308b\u3068\u304d\u3001\u4e00\u756a\u907f\u3051\u305f\u3044\u306e\u306f1\u6642\u9593\u4ee5\u4e0a\u5f85\u305f\u3055\u308c\u308b\u3053\u3068\u3067\u3059\u3002\u30a4\u30e9\u30a4\u30e9\u3055\u305b\u3001\u81ea\u5206\u306e\u6642\u9593\u304c\u5c0a\u91cd\u3055\u308c\u3066\u3044\u306a\u3044\u3068\u611f\u3058\u3055\u305b\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u3067\u3059\u304b\u3089\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u304c\u5fd9\u3057\u3044\u5834\u5408\u306f\u3001\u3069\u308c\u304f\u3089\u3044\u5f85\u305f\u3055\u308c\u308b\u304b\u3092\u9867\u5ba2\u306b\u77e5\u3089\u305b\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Transparent customer service is the best way to prevent frustration. Clear wait times and updates also help build customer trust. If customers are aware of how long it will take to get a response, they can make other plans in the meantime and avoid feeling angry or anxious.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4.\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5186\u6ed1\u306b\u884c\u3046\u305f\u3081\u306e\u5bfe\u4eba\u30b9\u30ad\u30eb<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When your job revolves around dealing with the public, you need to make sure you have the necessary skills, mindset, and attitude to effectively handle customer interactions in a professional and courteous manner. The most important qualities of any customer service representative are empathy, active listening, transparency, and interpersonal skills, especially during support interactions where those abilities matter most.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5171\u611f\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u4e0d\u53ef\u6b20\u3067\u3042\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u3068\u6df1\u3044\u30ec\u30d9\u30eb\u3067\u3064\u306a\u304c\u308a\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002\u7a4d\u6975\u7684\u306a\u50be\u8074\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u500b\u3005\u306e\u9867\u5ba2\u306b\u5408\u308f\u305b\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u3001\u900f\u660e\u6027\u306f\u9867\u5ba2\u306e\u30d5\u30e9\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u9632\u3050\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u6700\u5f8c\u306b\u3001\u5bfe\u4eba\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u5bfe\u4eba\u30b9\u30ad\u30eb\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3082\u306e\u3067\u3059\u3002\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u306f\u540c\u50da\u306e\u30b9\u30ad\u30eb\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u3053\u308c\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30b9\u30ad\u30eb\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3068\u306e\u30de\u30eb\u30c1\u30bf\u30b9\u30af\u80fd\u529b<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.investglass.com\/ja\/%e9%a1%a7%e5%ae%a2%e3%83%a1%e3%83%83%e3%82%bb%e3%83%bc%e3%82%b8%e3%83%b3%e3%82%b0%e3%83%a9%e3%82%a4%e3%83%96%e3%83%81%e3%83%a3%e3%83%83%e3%83%88\/\" target=\"_self\">\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/a> \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9ad8\u5ea6\u306b\u7d44\u7e54\u5316\u3055\u308c\u3001\u512a\u308c\u305f\u30de\u30eb\u30c1\u30bf\u30b9\u30af\u30fb\u30b9\u30ad\u30eb\u3092\u6301\u3063\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u540c\u6642\u306b\u8907\u6570\u306e\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u3092\u628a\u63e1\u3057\u306a\u304c\u3089\u3001\u305d\u308c\u305e\u308c\u306e\u72b6\u6cc1\u306b\u9069\u3057\u305f\u6709\u76ca\u3067\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u56de\u7b54\u3092\u7684\u78ba\u306b\u63d0\u4f9b\u3067\u304d\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u3055\u3089\u306b\u3001\u9867\u5ba2\u306e\u8a71\u306b\u71b1\u5fc3\u306b\u8033\u3092\u50be\u3051\u3001\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3067\u304d\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u3069\u3093\u306a\u306b\u56f0\u96e3\u306a\u72b6\u6cc1\u3067\u3042\u3063\u3066\u3082\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u524d\u5411\u304d\u3067\u3042\u308a\u7d9a\u3051\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u7d50\u5c40\u306e\u3068\u3053\u308d\u3001\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u8907\u6570\u306e\u30bf\u30b9\u30af\u3092\u3053\u306a\u3059\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u80fd\u529b\u304c\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u4e0a\u3067\u63d0\u4f9b\u3055\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u6c7a\u5b9a\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Well-tempered\u00a0is a key skill<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Emotional regulation can sometimes make it difficult for customers to express themselves in written form. This is especially true when a customer is feeling frustrated or upset about a situation, such as patients seeking support in <a href=\"https:\/\/www.investglass.com\/ja\/%e3%82%bb%e3%83%a9%e3%83%94%e3%82%b9%e3%83%88%e3%81%ae%e3%81%9f%e3%82%81%e3%81%aecrcm\/\" target=\"_self\">therapy and practice-management platforms powered by InvestGlass CRM<\/a>. Expressing these emotions in writing can be tricky as the customer may not feel that their words fully accurately convey how they are feeling.<\/p>\n\n\n\n<figure class=\"wp-block-image\">\n<img decoding=\"async\" src=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/06\/pc0toyor5xo-1024x1024-1.jpg\" alt=\"\u9ed2\u3068\u767d\u306e\u30ca\u30a4\u30ad\u306e\u30b8\u30c3\u30d7\u30a2\u30c3\u30d7\u30b8\u30e3\u30b1\u30c3\u30c8\u3092\u7740\u3066\u5fae\u7b11\u3080\u7537\" >\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u7b11\u9854\u3067\u59cb\u3081\u3088\u3046\uff01<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7.\u6c17\u914d\u308a\u304c\u63a5\u5ba2\u30b9\u30ad\u30eb\u306e\u9375<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u304d\u3081\u7d30\u304b\u306a\u63a5\u5ba2\u306f\u3001\u305f\u3068\u3048\u3059\u3050\u306b\u5bfe\u5fdc\u3067\u304d\u306a\u304f\u3066\u3082\u3001\u9867\u5ba2\u306b\u300c\u898b\u3089\u308c\u3066\u3044\u308b\u300d\u300c\u8a71\u3092\u805e\u3044\u3066\u3082\u3089\u3063\u3066\u3044\u308b\u300d\u3068\u611f\u3058\u3066\u3082\u3089\u3046\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002\u9867\u5ba2\u306e\u8981\u671b\u3092\u78ba\u8a8d\u3057\u3001\u53ef\u80fd\u306a\u9650\u308a\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u3092\u4f1d\u3048\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u9593\u306b\u826f\u597d\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <a href=\"https:\/\/www.investglass.com\/ja\/investglass%e3%81%a7%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e3%83%bb%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%82%92%e6%9c%80%e9%81%a9%e5%8c%96-%e9%87%91%e8%9e%8d\/\" target=\"_self\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>. .\u3053\u308c\u306f\u7279\u306b\u3001\u3069\u3093\u306a\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3082\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306a\u5bfe\u5fdc\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u6a19\u3068\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u5f53\u3066\u306f\u307e\u308b\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8.\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b9\u30ad\u30eb\u3001\u884c\u304d\u8a70\u307e\u3063\u305f\u3068\u304d\u306b\u4ed6\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u30b8\u30e3\u30f3\u30d7\u3059\u308b\u3002<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30b3\u30e9\u30dc\u30ec\u30fc\u30c6\u30a3\u30d6\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u3001\u4ed6\u306e\u30c1\u30fc\u30e0\u3084\u90e8\u7f72\u3068\u5354\u529b\u3057\u3066\u9867\u5ba2\u306e\u8cea\u554f\u306b\u7b54\u3048\u308b\u3053\u3068\u304c\u591a\u3044\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u306e\u5426\u5b9a\u7684\u306a\u30b3\u30e1\u30f3\u30c8\u3078\u306e\u5bfe\u5fdc\u306e\u5834\u5408\u3001\u3053\u306e\u4ed5\u4e8b\u306f\u4e00\u822c\u7684\u306b\u4ee5\u4e0b\u306e\u9818\u57df\u306b\u542b\u307e\u308c\u308b\u3002 <a href=\"https:\/\/www.investglass.com\/ja\/%e8%87%aa%e5%8b%95%e3%83%89%e3%83%a9%e3%83%95%e3%83%883\/\" target=\"_self\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/a>. .\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u96e3\u3057\u3044\u4f1a\u8a71\u306b\u5bfe\u51e6\u3057\u3001\u610f\u898b\u306e\u76f8\u9055\u3092\u8abf\u505c\u3057\u3001\u500b\u3005\u306e\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3059\u308b\u3088\u3046\u8a13\u7df4\u3055\u308c\u3066\u3044\u308b\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9. Emotional intelligence\u00a0is the #1 customer service skills<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u30a8\u30e2\u30fc\u30b7\u30e7\u30ca\u30eb\u30fb\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30b9\u30ad\u30eb\u306e\u91cd\u8981\u306a\u8981\u7d20\u3067\u3042\u308b\u3002\u3053\u308c\u306f\u3001\u81ea\u5206\u81ea\u8eab\u3084\u4ed6\u8005\u306e\u611f\u60c5\u3092\u5bdf\u77e5\u3057\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u7d50\u679c\u3092\u751f\u307f\u51fa\u3059\u305f\u3081\u306b\u305d\u308c\u3089\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3059\u308b\u80fd\u529b\u306e\u3053\u3068\u3067\u3042\u308b\u3002\u3053\u308c\u306b\u306f\u3001\u81ea\u5206\u81ea\u8eab\u306e\u611f\u60c5\u3092\u8a8d\u8b58\u3001\u7406\u89e3\u3001\u7ba1\u7406\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u3084\u305d\u306e\u4ed6\u306e\u5229\u5bb3\u95a2\u4fc2\u8005\u306e\u611f\u60c5\u3092\u6b63\u78ba\u306b\u89e3\u91c8\u3067\u304d\u308b\u3053\u3068\u3082\u542b\u307e\u308c\u307e\u3059\u3002\u30a8\u30e2\u30fc\u30b7\u30e7\u30ca\u30eb\u30fb\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>10. Creativity\u00a0to delight customers<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Creativity is an essential skill when it comes to customer service, because it helps with delivering exceptional service, not just solving problems. Creative thinking allows agents to come up with innovative solutions, while also making customers feel heard and valued. By being creative with responses, customer service representatives can craft customized answers that address each individual&#8217;s needs, making exceptional service feel more memorable and personal. Additionally, creativity helps agents anticipate potential problems, allowing them to take proactive steps and prevent issues from escalating.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>11.\u9867\u5ba2\u7b2c\u4e00\u306e\u8003\u3048\u65b9<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30de\u30a4\u30f3\u30c9\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u306e\u30de\u30a4\u30f3\u30c9\u30bb\u30c3\u30c8\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u4f53\u9a13\u3092\u4f55\u3088\u308a\u3082\u512a\u5148\u3057\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u65b9\u6cd5\u3092\u8003\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u304c\u3059\u3079\u3066\u306e\u5bfe\u8a71\u3067\u6700\u9ad8\u306e\u4f53\u9a13\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>12.\u30c7\u30b8\u30bf\u30eb\u30ea\u30c6\u30e9\u30b7\u30fc<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Digital customer service is an invaluable asset for customer service agents when it comes to navigating customer interactions across multiple channels, whether they\u2019re managing retail customers, <a href=\"https:\/\/www.investglass.com\/ja\/%e6%ad%af%e7%a7%91%e5%8c%bb%e9%99%a2%e3%81%ae%e3%81%9f%e3%82%81%e3%81%aecrcm\/\" target=\"_self\">patients in a dental practice CRM like InvestGlass<\/a>, or other specialized client groups. In order to <a href=\"https:\/\/www.investglass.com\/ja\/2023%e5%b9%b4%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e7%84%a1%e6%96%99%e3%83%a1%e3%83%bc%e3%83%ab%e3%82%a2%e3%82%ab%e3%82%a6%e3%83%b3%e3%83%88%e3%83%bb%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%bb\/\" target=\"_self\">\u6700\u9ad8\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b<\/a>, \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30a2\u30ab\u30a6\u30f3\u30c8\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4f7f\u3044\u65b9\u306b\u7cbe\u901a\u3057\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002\u307e\u305f\u3001\u4f7f\u7528\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30b9\u30bf\u30a4\u30eb\u306b\u3082\u7cbe\u901a\u3057\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u826f\u3044\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e3\u3064\u306e\u4f8b<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ve all heard the stories of companies going above and beyond to provide their customers with incredible support from reducing bills to sending personalized gifts, and examples of a strong customer service experience depend on attitude, skills, and consistency. But what does it really take to deliver exceptional customer service? It requires a combination of the right attitude, skills, and knowledge, along with adhering to customer service best practices, all in service of better customer care.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1.\u8fc5\u901f\u306a\u521d\u52d5\u5bfe\u5fdc<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With a 80% customer expectation rate, it&#8217;s easy for customers to become frustrated if they don&#8217;t receive an immediate response. Fast responses reduce friction and improve customer effort score. This can lead to negative reviews and even lost business. Ongoing training have to be monitored.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.\u9867\u5ba2\u304c\u3044\u308b\u5834\u6240\u3067\u51fa\u4f1a\u3046<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u306f\u3001\u53cb\u4eba\u3084\u5bb6\u65cf\u3068\u8a71\u3059\u306e\u3068\u540c\u3058\u30c1\u30e3\u30cd\u30eb\u3067\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u4f01\u696d\u3068\u3064\u306a\u304c\u308a\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u3002. <a href=\"https:\/\/www.investglass.com\/ja\/%e6%9c%aa%e6%9d%a5%e3%81%ae%e9%8a%80%e8%a1%8c-5%e3%81%a4%e3%81%ae%e3%83%88%e3%83%ac%e3%83%b3%e3%83%89%e3%82%92%e8%bf%bd%e3%81%86\/\" target=\"_self\">\u6d88\u8cbb\u8005\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u5229\u7528\u306f\u307e\u3059\u307e\u3059\u5897\u3048\u3066\u3044\u308b<\/a> Facebook\u3084Instagram\u306e\u3088\u3046\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u4f01\u696d\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3002\u3064\u307e\u308a\u3001\u30d6\u30e9\u30f3\u30c9\u306f\u6e80\u8db3\u306e\u3044\u304f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u7a4d\u6975\u7684\u306b\u5b58\u5728\u611f\u3092\u793a\u3059\u5fc5\u8981\u304c\u3042\u308b\u3002\u30b5\u30dd\u30fc\u30c8\u30fb\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u52b9\u7387\u7684\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3.\u9867\u5ba2\u306e\u81ea\u52a9\u52aa\u529b\u3092\u652f\u63f4\u3059\u308b<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customers don\u2019t always want to speak to someone, especially if their inquiry is straightforward, so companies can offer a unified self-service portal such as service cloud with FAQs, forums, and chat. In this case, companies can provide customers with a self-service platform that allows them to find the answers they need quickly and efficiently, and these tools can often handle common support requests before an agent steps in. Self-service platforms can include an FAQ page, support forums, chatbots and other automated tools.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6700\u8fd1\u306e\u8abf\u67fb\u3067\u3001\u5727\u5012\u7684\u591a\u6570\u306e\u9867\u5ba2\uff0890%\uff09\u304c\u3001\u4f01\u696d\u306e\u62c5\u5f53\u8005\u306b\u554f\u3044\u5408\u308f\u305b\u308b\u3053\u3068\u306a\u304f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u56de\u7b54\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u3092\u597d\u3080\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u3063\u305f\u3002\u3053\u308c\u306f\u3001FAQ\u30da\u30fc\u30b8\u3001\u30b5\u30dd\u30fc\u30c8\u30d5\u30a9\u30fc\u30e9\u30e0\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u56de\u7b54\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u306e\u5229\u4fbf\u6027\u3068\u30b9\u30d4\u30fc\u30c9\u306b\u3088\u308b\u3068\u3053\u308d\u304c\u5927\u304d\u3044\u3002\u305d\u306e\u4ed6\u306e\u7406\u7531\u3068\u3057\u3066\u306f<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4.\u9867\u5ba2\u306e\u4e0d\u6e80\u3092\u9632\u3050\u305f\u3081\u306b\u7a4d\u6975\u7684\u306b\u884c\u52d5\u3059\u308b<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u304b\u3064\u3066\u306f\u30ea\u30a2\u30af\u30c6\u30a3\u30d6\u30fb\u30b5\u30dd\u30fc\u30c8\u304c\u6a19\u6e96\u3060\u3063\u305f\uff1a\u9867\u5ba2\u304b\u3089\u8cea\u554f\u3084\u554f\u984c\u304c\u5bc4\u305b\u3089\u308c\u308b\u306e\u3092\u5f85\u3061\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066\u5bfe\u5fdc\u3059\u308b\u3002\u3057\u304b\u3057\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u6025\u901f\u306b\u6a19\u6e96\u306b\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002 <a href=\"https:\/\/www.investglass.com\/ja\/%e3%83%88%e3%83%ac%e3%83%bc%e3%83%80%e3%83%bc%e3%81%a8%e5%95%86%e7%a4%be%e3%81%ae%e3%81%9f%e3%82%81%e3%81%aecro%ef%bc%88%e9%a1%a7%e5%ae%a2%e7%ae%a1%e7%90%86%e3%82%b7%e3%82%b9%e3%83%86%e3%83%a0\/\" target=\"_self\">\u9867\u5ba2\u306f\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3068\u3001\u3088\u308a\u512a\u308c\u305f\u554f\u984c\u89e3\u6c7a\u7b56\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u3002<\/a>. .\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u524d\u306b\u305d\u308c\u3092\u4e88\u6e2c\u3057\u3001\u305d\u308c\u305e\u308c\u306b\u5408\u3063\u305f\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3057\u3088\u3046\u3068\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Providing excellent customer service is about more than just having the right skills and knowledge, particularly in regulated industries where <a href=\"https:\/\/www.investglass.com\/ja\/%e9%8a%80%e8%a1%8c%e5%90%91%e3%81%91%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%88%e5%9e%8bai%e3%82%92%e5%be%b9%e5%ba%95%e6%a4%9c%e8%a8%bc\/\" target=\"_self\">agentic AI can enhance fraud detection and customer experience<\/a>. It\u2019s also important to have a customer-first mindset, digital literacy, fast response times, meeting customers on their preferred channels, helping them help themselves with self-service options and being proactive to prevent frustrated customers. By implementing these strategies into your customer service team or contact center operations you can create an exceptional experience for each of your customers that will keep them coming back time after time. Are there any other key elements that are essential in providing great customer service?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u4f55\u304b\uff1f<\/strong><br \/>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3001\u8cfc\u5165\u524d\u3001\u8cfc\u5165\u4e2d\u3001\u8cfc\u5165\u5f8c\u306b\u63d0\u4f9b\u3055\u308c\u308b\u30b5\u30dd\u30fc\u30c8\u3067\u3042\u308b\u3002\u4fe1\u983c\u3001\u5fe0\u8aa0\u5fc3\u3001\u30ea\u30d4\u30fc\u30c8\u3092\u7bc9\u304d\u307e\u3059\u3002InvestGlass\u306eCRM\u306b\u3088\u308a\u3001\u5168\u3066\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u304c\u4e00\u5143\u5316\u3055\u308c\u3001\u5168\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u4e00\u8cab\u3057\u305f\u8cea\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.InvestGlass\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u3069\u306e\u3088\u3046\u306b\u8ca2\u732e\u3067\u304d\u307e\u3059\u304b\uff1f<\/strong><br \/>InvestGlass\u306f\u9867\u5ba2\u306e\u597d\u307f\u3092\u8ffd\u8de1\u3057\u3001\u53cd\u5fa9\u7684\u306a\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u8fc5\u901f\u306a\u5bfe\u5fdc\u3001\u30aa\u30fc\u30c0\u30fc\u30e1\u30a4\u30c9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u4fdd\u8a3c\u3055\u308c\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u3001\u306a\u305c\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/strong><br 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\u6e80\u8db3\u3057\u3066\u3044\u308b\u9867\u5ba2\u306f\u518d\u5ea6\u8cfc\u5165\u3057\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002InvestGlass\u306f\u3001\u30b9\u30de\u30fc\u30c8\u306a\u5206\u6790\u3001\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63a8\u5968\u306b\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u3068\u30af\u30ed\u30b9\u30bb\u30eb\u3092\u5f37\u5316\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.InvestGlass\u306f\u3069\u306e\u3088\u3046\u306b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u304b\uff1f<\/strong><br 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\/>\u900f\u660e\u6027\u3001\u30b9\u30d4\u30fc\u30c9\u3001\u7a4d\u6975\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u304c\u9375\u3067\u3059\u3002InvestGlass\u306f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30fb\u30a2\u30e9\u30fc\u30c8\u3001\u81ea\u52d5\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30ea\u30bd\u30fc\u30b9\u3092\u53ef\u80fd\u306b\u3057\u3001\u9867\u5ba2\u306f\u9577\u3044\u5f85\u3061\u6642\u9593\u3084\u7e70\u308a\u8fd4\u3057\u306e\u8cea\u554f\u306a\u3057\u306b\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10.\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u306bInvestGlass\u3092\u9078\u3076\u7406\u7531\u306f\uff1f<\/strong><br \/>InvestGlass\u306f\u898f\u5236\u7523\u696d\u5411\u3051\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30b9\u30a4\u30b9\u88fd\u306eCRM\u3067\u3059\u3002\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u81ea\u52d5\u5316\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u517c\u306d\u5099\u3048\u3001\u4f01\u696d\u306b\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u5b89\u5168\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customer service is a vital component of any successful business, shaping the overall customer journey and influencing loyalty, retention, and revenue growth. By focusing on empathy, active listening, personalized service, and leveraging emerging technologies like artificial intelligence, companies can meet and exceed customer expectations. Well-trained customer support representatives who utilize integrated systems and gather feedback effectively can transform support tickets into opportunities for building trust and long-lasting relationships. Prioritizing excellent customer service not only prevents frustration among unhappy customers but also creates a competitive advantage that drives sustainable business success.<\/p>","protected":false},"excerpt":{"rendered":"<p>Customer service is the assistance and support a business provides before, during, and after a purchase to meet customer needs, solve problems, and create a positive experience that leads to loyalty and repeat business. It is a cornerstone of any company, regardless of size, because it often shapes the first impression and the long-term relationship. Notably, 88% of customers indicate that a positive service experience increases their likelihood of making another purchase. Effective customer service means responding promptly, communicating clearly, and resolving issues efficiently across the entire customer relationship. Challenges persist; for instance, 48% of customers who experienced problems reported longer resolution times than expected. For business leaders, customer service [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":35356,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[377],"class_list":["post-35355","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-customer-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What is Customer Service? | InvestGlass<\/title>\n<meta name=\"description\" content=\"Explore the importance of customer service and learn strategies to enhance customer experiences and foster loyalty.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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