{"id":48289,"date":"2025-09-13T21:48:16","date_gmt":"2025-09-13T19:48:16","guid":{"rendered":"https:\/\/www.investglass.com\/?p=48289"},"modified":"2026-08-18T12:26:41","modified_gmt":"2026-08-18T10:26:41","slug":"%e0%a4%86%e0%a4%9c-%e0%a4%b9%e0%a5%80-%e0%a4%85%e0%a4%aa%e0%a4%a8%e0%a5%87-%e0%a4%89%e0%a4%aa%e0%a4%af%e0%a5%8b%e0%a4%97%e0%a4%95%e0%a4%b0%e0%a5%8d%e0%a4%a4%e0%a4%be-%e0%a4%85%e0%a4%a8%e0%a5%81","status":"publish","type":"post","link":"https:\/\/www.investglass.com\/hi\/top-customer-journey-map-template-boost-your-user-experience-today\/","title":{"rendered":"\u0936\u0940\u0930\u094d\u0937 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f: \u0906\u091c \u0939\u0940 \u0905\u092a\u0928\u0947 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 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\u0907\u0938\u092e\u0947\u0902 \u0915\u094c\u0928 \u0938\u0947 \u092e\u0941\u0916\u094d\u092f \u0924\u0924\u094d\u0935 \u0936\u093e\u092e\u093f\u0932 \u0939\u094b\u0928\u0947 \u091a\u093e\u0939\u093f\u090f, \u0914\u0930 \u092f\u0939 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948 <a href=\"https:\/\/www.investglass.com\/hi\/%e0%a4%89%e0%a4%a6%e0%a4%be%e0%a4%b9%e0%a4%b0%e0%a4%a3-%e0%a4%95%e0%a5%87-%e0%a4%b2%e0%a4%bf%e0%a4%8f-%e0%a4%95%e0%a4%b9%e0%a4%a8%e0%a5%87-%e0%a4%95%e0%a5%87-10-%e0%a4%a8%e0%a4%8f-%e0%a4%a4%e0%a4%b0\/\">\u0909\u0926\u093e\u0939\u0930\u0923<\/a> \u0936\u0940\u0930\u094d\u0937 \u092e\u0941\u092b\u094d\u0924 \u0914\u0930 \u0909\u0928\u094d\u0928\u0924 \u091f\u0947\u092e\u094d\u092a\u094d\u0932\u0947\u091f \u0909\u092a\u0932\u092c\u094d\u0927 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<h2 id=\"h-introduction-to-customer-journey-mapping\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introduction_to_Customer_Journey_Mapping\"><\/span>\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u093e \u092a\u0930\u093f\u091a\u092f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u090f\u0915 \u0915\u094d\u0930\u093e\u0902\u0924\u093f\u0915\u093e\u0930\u0940 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0939\u0948 \u091c\u094b \u0906\u092a\u0915\u0947 \u092c\u094d\u0930\u093e\u0902\u0921, \u0909\u0924\u094d\u092a\u093e\u0926 \u092f\u093e \u0938\u0947\u0935\u093e \u0915\u0947 \u0938\u093e\u0925 \u0906\u092a\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0947 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0938\u092e\u091d\u0928\u0947 \u0914\u0930 \u0909\u0938\u092e\u0947\u0902 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\u092e\u0947\u0902 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u0905\u092a\u0947\u0915\u094d\u0937\u093e\u0913\u0902 \u0915\u094b \u092a\u0942\u0930\u093e \u0915\u0930\u0928\u093e \u0906\u0938\u093e\u0928 \u0939\u094b \u091c\u093e\u0924\u093e \u0939\u0948\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u094d\u0938 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947, \u0906\u092a \u090f\u0915 \u0917\u094d\u0930\u093e\u0939\u0915-\u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u092e\u093e\u0928\u0938\u093f\u0915\u0924\u093e \u0935\u093f\u0915\u0938\u093f\u0924 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902 \u091c\u094b \u092f\u0939 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0924\u0940 \u0939\u0948 \u0915\u093f \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u0936\u0928 \u0915\u094b 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\u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917 \u0906\u092a\u0915\u094b \u0938\u0942\u091a\u093f\u0924 \u0914\u0930 \u092a\u094d\u0930\u092d\u093e\u0935\u0936\u093e\u0932\u0940 \u0928\u093f\u0930\u094d\u0923\u092f \u0932\u0947\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0906\u0935\u0936\u094d\u092f\u0915 \u0915\u093e\u0930\u094d\u0930\u0935\u093e\u0908 \u092f\u094b\u0917\u094d\u092f \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u0940 \u0939\u0948 \u091c\u094b \u092a\u0930\u093f\u0923\u093e\u092e \u0915\u094b \u092a\u094d\u0930\u092d\u093e\u0935\u093f\u0924 \u0915\u0930\u0924\u0940 \u0939\u0948\u0964.<\/p>\n\n\n\n<h2 id=\"h-key-takeaways\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Key_Takeaways\"><\/span>\u091a\u093e\u092c\u0940 \u091b\u0940\u0928\u0928\u093e<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0926\u0947\u0916\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902, \u091c\u093f\u0938\u0938\u0947 \u0935\u094d\u092f\u0935\u0938\u093e\u092f\u094b\u0902 \u0915\u094b \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0928\u0947, \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u092e\u0947\u0902 \u0938\u0941\u0927\u093e\u0930 \u0915\u0930\u0928\u0947 \u0914\u0930 \u0938\u0902\u092d\u093e\u0935\u093f\u0924 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u094b \u0935\u092b\u093e\u0926\u093e\u0930 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u092e\u0947\u0902 \u092c\u0926\u0932\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u092e\u093f\u0932\u0924\u0940 \u0939\u0948\u0964.<\/li>\n\n\n\n<li>\u090f\u0915 \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u0947 \u092a\u094d\u0930\u092e\u0941\u0916 \u0924\u0924\u094d\u0935\u094b\u0902 \u092e\u0947\u0902 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092a\u0921\u093c\u093e\u0935, \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0938\u0939\u092d\u093e\u0917\u093f\u0924\u093e, \u092d\u093e\u0935\u0928\u093e\u090f\u0902 \u0914\u0930 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u0947 \u092c\u093f\u0902\u0926\u0941 \u0936\u093e\u092e\u093f\u0932 \u0939\u094b\u0924\u0947 \u0939\u0948\u0902, \u091c\u094b \u0906\u092a\u0915\u094b \u0905\u092a\u0928\u0947 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u0938\u0939\u0940 \u0938\u092e\u093e\u0927\u093e\u0928 \u0916\u094b\u091c\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964.<\/li>\n\n\n\n<li>\u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u091f\u0947\u092e\u094d\u092a\u094d\u0932\u0947\u091f \u0914\u0930 \u091f\u0942\u0932 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0928\u0947 \u0938\u0947 \u092e\u0948\u092a\u093f\u0902\u0917 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u094b \u0938\u0941\u0935\u094d\u092f\u0935\u0938\u094d\u0925\u093f\u0924 \u0915\u093f\u092f\u093e \u091c\u093e \u0938\u0915\u0924\u093e \u0939\u0948, \u091c\u093f\u0938\u0938\u0947 \u092f\u0939 \u092c\u0947\u0939\u0924\u0930 \u0939\u094b\u0924\u0940 \u0939\u0948 <a href=\"https:\/\/www.investglass.com\/hi\/%e0%a4%b8%e0%a4%b9%e0%a4%af%e0%a5%8b%e0%a4%97-%e0%a4%94%e0%a4%b0-%e0%a4%9f%e0%a5%80%e0%a4%ae-%e0%a4%b5%e0%a4%b0%e0%a5%8d%e0%a4%95-%e0%a4%b8%e0%a5%87-%e0%a4%ae%e0%a4%bf%e0%a4%b2%e0%a4%a8%e0%a5%87\/\">\u0938\u0939\u092f\u094b\u0917<\/a> \u0914\u0930 \u092e\u0942\u0932\u094d\u092f\u0935\u093e\u0928 \u0905\u0902\u0924\u0930\u094d\u0926\u0943\u0937\u094d\u091f\u093f \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0928\u093e\u0964.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"h-why-use-customer-journey-map-templates\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Use_Customer_Journey_Map_Templates\"><\/span>\u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a \u091f\u0947\u092e\u094d\u092a\u094d\u0932\u0947\u091f \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u094d\u092f\u094b\u0902 \u0915\u0930\u0947\u0902?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"594\" src=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/05\/InvestGlass-Pipeline-4-1024x594.png\" alt=\"\u0907\u0928\u094d\u0935\u0947\u0938\u094d\u091f\u0917\u094d\u0932\u093e\u0938 \u092a\u093e\u0907\u092a\u0932\u093e\u0907\u0928\" class=\"wp-image-50250\" srcset=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/05\/InvestGlass-Pipeline-4-1024x594.png 1024w, https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/05\/InvestGlass-Pipeline-4-300x174.png 300w, https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/05\/InvestGlass-Pipeline-4-768x445.png 768w, https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/05\/InvestGlass-Pipeline-4-18x10.png 18w, https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/05\/InvestGlass-Pipeline-4.png 1237w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u0907\u0928\u094d\u0935\u0947\u0938\u094d\u091f\u0917\u094d\u0932\u093e\u0938 \u092a\u093e\u0907\u092a\u0932\u093e\u0907\u0928<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0906\u092a\u0915\u0947 \u092c\u094d\u0930\u093e\u0902\u0921 \u0915\u0947 \u0938\u093e\u0925 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u094b \u0926\u0930\u094d\u0936\u093e\u0928\u0947 \u0915\u093e \u090f\u0915 \u0936\u0915\u094d\u0924\u093f\u0936\u093e\u0932\u0940 \u0909\u092a\u0915\u0930\u0923 \u0939\u0948\u0964 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f\u094d\u0938 \u0906\u092a\u0915\u094b \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u092f\u093e\u0924\u094d\u0930\u093e \u0914\u0930 \u092c\u094d\u0930\u093e\u0902\u0921 \u0915\u0947 \u0938\u093e\u0925 \u0909\u0928\u0915\u0940 \u0917\u0924\u093f\u0935\u093f\u0927\u093f\u092f\u094b\u0902 \u0915\u094b \u0938\u092e\u091d\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902, \u091c\u093f\u0938\u0938\u0947 \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u091a\u0930\u0923 \u0914\u0930 \u0938\u0902\u092a\u0930\u094d\u0915 \u092c\u093f\u0902\u0926\u0941 \u0915\u094b \u0938\u092e\u091d\u0928\u093e \u0906\u0938\u093e\u0928 \u0939\u094b \u091c\u093e\u0924\u093e \u0939\u0948\u0964 \u092f\u0939 \u0906\u092a\u0915\u094b \u0905\u092a\u0928\u0947 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0947 \u0928\u091c\u093c\u0930\u093f\u090f \u0938\u0947 \u0926\u0947\u0916\u0928\u0947 \u0914\u0930 \u0909\u0928\u0915\u0947 \u0935\u093f\u091a\u093e\u0930\u094b\u0902, \u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0914\u0930 \u0915\u093e\u0930\u094d\u092f\u094b\u0902 \u0915\u094b \u0938\u092e\u091d\u0928\u0947 \u092e\u0947\u0902 \u0938\u0915\u094d\u0937\u092e \u092c\u0928\u093e\u0924\u093e \u0939\u0948\u0964 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f\u094d\u0938 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u094b \u0938\u0930\u0932 \u092c\u0928\u093e\u0924\u0947 \u0939\u0948\u0902 \u0914\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u0914\u0930 \u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u092c\u0922\u093c\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0906\u0935\u0936\u094d\u092f\u0915 \u0938\u092d\u0940 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u091c\u093e\u0928\u0915\u093e\u0930\u093f\u092f\u094b\u0902 \u0915\u094b \u090f\u0915\u0924\u094d\u0930\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u0947\u0935\u0932 \u0938\u092e\u091d\u0928\u0947 \u0924\u0915 \u0938\u0940\u092e\u093f\u0924 \u0928\u0939\u0940\u0902 \u0939\u0948\u0902; \u092f\u0947 \u0915\u093e\u0930\u094d\u0930\u0935\u093e\u0908 \u0915\u0930\u0928\u0947 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u092d\u0940 \u0939\u0948\u0902\u0964 \u092f\u0947 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u0909\u0924\u094d\u092a\u093e\u0926 \u092a\u094d\u0930\u092c\u0902\u0927\u0915\u094b\u0902 \u0938\u0947 \u0932\u0947\u0915\u0930 \u0935\u093f\u092a\u0923\u0928\u0915\u0930\u094d\u0924\u093e\u0913\u0902 \u0924\u0915, \u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u091f\u0940\u092e\u094b\u0902 \u0915\u094b \u0905\u092a\u0928\u0940 \u0930\u0923\u0928\u0940\u0924\u093f\u092f\u094b\u0902 \u0914\u0930 \u092a\u0939\u0932\u094b\u0902 \u0915\u094b \u0938\u0902\u0930\u0947\u0916\u093f\u0924 \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u092f\u0947 \u0921\u0947\u091f\u093e-\u0906\u0927\u093e\u0930\u093f\u0924 \u0928\u093f\u0930\u094d\u0923\u092f \u0932\u0947\u0928\u0947 \u092e\u0947\u0902 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930\u0924\u0947 \u0939\u0948\u0902, \u091c\u093f\u0938\u0938\u0947 \u0906\u092a \u0909\u0928 \u092a\u094d\u0930\u092f\u093e\u0938\u094b\u0902 \u0915\u094b \u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915\u0924\u093e \u0926\u0947 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902 \u091c\u094b \u0938\u0940\u0927\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u092a\u094d\u0930\u092d\u093e\u0935\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0905\u0902\u0924\u0924\u0903, \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u0947 \u092e\u093e\u0927\u094d\u092f\u092e \u0938\u0947 \u0917\u094d\u0930\u093e\u0939\u0915-\u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0926\u0943\u0937\u094d\u091f\u093f\u0915\u094b\u0923 \u0905\u092a\u0928\u093e\u0928\u0947 \u0938\u0947 \u0938\u0939\u093e\u0928\u0941\u092d\u0942\u0924\u093f \u092c\u0922\u093c\u0924\u0940 \u0939\u0948, \u0926\u0940\u0930\u094d\u0918\u0915\u093e\u0932\u093f\u0915 \u0938\u0902\u092c\u0902\u0927 \u092c\u0928\u0924\u0947 \u0939\u0948\u0902 \u0914\u0930 \u0938\u092e\u0917\u094d\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u092e\u0947\u0902 \u0935\u0943\u0926\u094d\u0927\u093f \u0939\u094b\u0924\u0940 \u0939\u0948\u0964.<\/p>\n\n\n\n<h2 id=\"h-understanding-the-customer-journey\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Understanding_the_Customer_Journey\"><\/span>\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u094b \u0938\u092e\u091d\u0928\u093e<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u0939\u091c \u090f\u0915 \u0938\u0948\u0926\u094d\u0927\u093e\u0902\u0924\u093f\u0915 \u0905\u0935\u0927\u093e\u0930\u0923\u093e \u0928\u0939\u0940\u0902 \u0939\u0948\u2014\u092f\u0939 \u0906\u092a\u0915\u0940 \u092a\u094d\u0930\u0924\u093f\u0938\u094d\u092a\u0930\u094d\u0927\u093e\u0924\u094d\u092e\u0915 \u0915\u094d\u0937\u092e\u0924\u093e \u0915\u093e \u0935\u0939 \u0938\u094d\u0930\u094b\u0924 \u0939\u0948 \u091c\u093f\u0938\u0947 \u0905\u092d\u0940 \u0909\u091c\u093e\u0917\u0930 \u0915\u093f\u092f\u093e \u091c\u093e\u0928\u093e \u092c\u093e\u0915\u0940 \u0939\u0948\u0964 \u092f\u0939 \u0917\u0924\u093f\u0936\u0940\u0932 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u0908 \u0938\u0902\u092a\u0930\u094d\u0915 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0914\u0930 \u0905\u0902\u0924\u0903\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u094b \u091c\u0928\u094d\u092e \u0926\u0947\u0924\u0940 \u0939\u0948 \u091c\u094b \u0938\u0940\u0927\u0947 \u0924\u094c\u0930 \u092a\u0930 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0947 \u0906\u092a\u0915\u0947 \u092c\u094d\u0930\u093e\u0902\u0921 \u0915\u0947 \u092a\u094d\u0930\u0924\u093f \u0928\u091c\u0930\u093f\u090f \u0915\u094b \u092a\u094d\u0930\u092d\u093e\u0935\u093f\u0924 \u0915\u0930\u0924\u0940 \u0939\u0948\u0902\u0964 \u0906\u092a \u0909\u0928\u094d\u0939\u0947\u0902 \u091c\u093e\u0917\u0930\u0942\u0915\u0924\u093e \u0915\u0947 \u091a\u0930\u0923 \u092e\u0947\u0902 \u0939\u0940 \u0906\u0915\u0930\u094d\u0937\u093f\u0924 \u0915\u0930\u0947\u0902\u0917\u0947 \u091c\u092c \u0935\u0947 \u092a\u0939\u0932\u0940 \u092c\u093e\u0930 \u0906\u092a\u0915\u0947 \u0909\u0924\u094d\u092a\u093e\u0926\u094b\u0902 \u0914\u0930 \u0938\u0947\u0935\u093e\u0913\u0902 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u091c\u093e\u0928\u0947\u0902\u0917\u0947, \u092b\u093f\u0930 \u0909\u0928\u094d\u0939\u0947\u0902 \u0935\u093f\u091a\u093e\u0930-\u0935\u093f\u092e\u0930\u094d\u0936, \u0916\u0930\u0940\u0926 \u0914\u0930 \u0909\u0938\u0915\u0947 \u0906\u0917\u0947 \u0915\u0947 \u091a\u0930\u0923\u094b\u0902 \u092e\u0947\u0902 \u092e\u093e\u0930\u094d\u0917\u0926\u0930\u094d\u0936\u0928 \u0915\u0930\u0947\u0902\u0917\u0947\u0964 \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u091a\u0930\u0923 \u092e\u0947\u0902 \u0910\u0938\u0947 \u0938\u0941\u0928\u0939\u0930\u0947 \u0905\u0935\u0938\u0930 \u091b\u093f\u092a\u0947 \u0939\u094b\u0924\u0947 \u0939\u0948\u0902 \u091c\u093f\u0928\u0915\u093e \u0932\u093e\u092d \u0909\u0920\u093e\u0915\u0930 \u091a\u0924\u0941\u0930 \u0935\u094d\u092f\u0935\u0938\u093e\u092f \u0905\u092a\u0928\u0947 \u092a\u094d\u0930\u0924\u093f\u0938\u094d\u092a\u0930\u094d\u0927\u093f\u092f\u094b\u0902 \u0938\u0947 \u0906\u0917\u0947 \u0928\u093f\u0915\u0932 \u091c\u093e\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917 \u0907\u0938 \u091c\u091f\u093f\u0932 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u094b \u0915\u093e\u0930\u094d\u0930\u0935\u093e\u0908 \u092f\u094b\u0917\u094d\u092f \u0935\u094d\u092f\u093e\u0935\u0938\u093e\u092f\u093f\u0915 \u092c\u0941\u0926\u094d\u0927\u093f\u092e\u0924\u094d\u0924\u093e \u092e\u0947\u0902 \u092c\u0926\u0932\u0924\u0940 \u0939\u0948 \u091c\u094b \u0935\u093e\u0938\u094d\u0924\u0935\u093f\u0915 \u092a\u0930\u093f\u0923\u093e\u092e \u0926\u0947\u0924\u0940 \u0939\u0948\u0964 \u0906\u092a \u0905\u092a\u0928\u0940 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u0947 \u0939\u0930 \u091a\u0930\u0923 \u092e\u0947\u0902 \u092c\u093f\u0932\u094d\u0915\u0941\u0932 \u092a\u0939\u091a\u093e\u0928 \u0932\u0947\u0902\u0917\u0947 \u0915\u093f \u0906\u092a\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u094b \u0915\u094d\u092f\u093e \u091a\u093e\u0939\u093f\u090f, \u0935\u0947 \u0915\u094d\u092f\u093e \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902, \u0914\u0930 \u0909\u0928\u094d\u0939\u0947\u0902 \u0915\u093f\u0938 \u092c\u093e\u0924 \u0938\u0947 \u0938\u0902\u0918\u0930\u094d\u0937 \u0915\u0930\u0928\u093e \u092a\u0921\u093c\u0924\u093e \u0939\u0948\u0964 \u092f\u0939 \u0915\u0947\u0935\u0932 \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u0928\u0939\u0940\u0902 \u0939\u0948 - \u092f\u0939 \u0910\u0938\u0947 \u0905\u0928\u0941\u092d\u0935 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0915\u0947 \u0905\u092a\u0928\u0947 \u092c\u093e\u091c\u093e\u0930 \u092a\u0930 \u0939\u093e\u0935\u0940 \u0939\u094b\u0928\u0947 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u0939\u0948 \u091c\u093f\u0928\u0915\u093e \u092e\u0941\u0915\u093e\u092c\u0932\u093e \u092a\u094d\u0930\u0924\u093f\u092f\u094b\u0917\u0940 \u0928\u0939\u0940\u0902 \u0915\u0930 \u0938\u0915\u0924\u0947\u0964 \u0938\u094d\u092e\u093e\u0930\u094d\u091f \u0935\u094d\u092f\u0935\u0938\u093e\u092f \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u0928\u093f\u0930\u093e\u0936\u093e\u0913\u0902 \u0915\u094b \u0926\u0942\u0930 \u0915\u0930\u0928\u0947, \u092c\u093e\u0927\u093e\u0913\u0902 \u0915\u094b \u0939\u091f\u093e\u0928\u0947 \u0914\u0930 \u0910\u0938\u0947 \u0938\u0939\u091c \u0905\u0928\u0941\u092d\u0935 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0907\u0928 \u0905\u0902\u0924\u0930\u094d\u0926\u0943\u0937\u094d\u091f\u093f \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u091c\u094b \u092c\u0926\u0932\u0924\u0947 \u0939\u0948\u0902 <a href=\"https:\/\/www.investglass.com\/hi\/%e0%a4%aa%e0%a5%8d%e0%a4%b0%e0%a5%89%e0%a4%b8%e0%a5%8d%e0%a4%aa%e0%a5%87%e0%a4%95%e0%a5%8d%e0%a4%9f%e0%a4%bf%e0%a4%82%e0%a4%97-%e0%a4%95%e0%a5%80-%e0%a4%aa%e0%a4%b0%e0%a4%bf%e0%a4%ad%e0%a4%be%e0%a4%b7\/\">\u0938\u0902\u092d\u093e\u0935\u0928\u093e\u090f\u0901<\/a> \u0935\u092b\u093e\u0926\u093e\u0930 \u0938\u092e\u0930\u094d\u0925\u0915\u094b\u0902 \u092e\u0947\u0902\u0964.<\/p>\n\n\n\n<h2 id=\"h-essential-elements-of-a-customer-journey-map-template\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Essential_Elements_of_a_Customer_Journey_Map_Template\"><\/span>\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u0915\u0947 \u0906\u0935\u0936\u094d\u092f\u0915 \u0924\u0924\u094d\u0935<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u090f\u0915 \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092c\u0928\u093e\u0928\u0947 \u092e\u0947\u0902 \u0915\u0908 \u092a\u094d\u0930\u092e\u0941\u0916 \u0924\u0924\u094d\u0935 \u0936\u093e\u092e\u093f\u0932 \u0939\u094b\u0924\u0947 \u0939\u0948\u0902\u0964 \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u0918\u091f\u0915 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u0940 \u092a\u0942\u0930\u0940 \u0924\u0938\u094d\u0935\u0940\u0930 \u092a\u094d\u0930\u0938\u094d\u0924\u0941\u0924 \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092d\u0942\u092e\u093f\u0915\u093e \u0928\u093f\u092d\u093e\u0924\u093e \u0939\u0948\u0964 \u0907\u0928 \u0924\u0924\u094d\u0935\u094b\u0902 \u092e\u0947\u0902 \u0936\u093e\u092e\u093f\u0932 \u0939\u0948\u0902:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0909\u092a\u0932\u092c\u094d\u0927\u093f\u092f\u093e\u0901<\/li>\n\n\n\n<li>\u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0938\u0939\u092d\u093e\u0917\u093f\u0924\u093e<\/li>\n\n\n\n<li>\u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u092d\u093e\u0935\u0928\u093e\u090f\u0901<\/li>\n\n\n\n<li>\u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u092a\u0930\u0947\u0936\u093e\u0928\u093f\u092f\u093e\u0901<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u092f\u0947 \u0924\u0924\u094d\u0935 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u0906\u092a\u0915\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0915\u0947 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0938\u091f\u0940\u0915 \u0930\u0942\u092a \u0938\u0947 \u092a\u094d\u0930\u0924\u093f\u092c\u093f\u0902\u092c\u093f\u0924 \u0915\u0930\u0947 \u0914\u0930 \u0938\u0941\u0927\u093e\u0930 \u0915\u0947 \u0915\u094d\u0937\u0947\u0924\u094d\u0930\u094b\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0947\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0906\u0907\u090f \u0907\u0928 \u0906\u0935\u0936\u094d\u092f\u0915 \u0924\u0924\u094d\u0935\u094b\u0902 \u0915\u094b \u0914\u0930 \u0935\u093f\u0938\u094d\u0924\u093e\u0930 \u0938\u0947 \u0938\u092e\u091d\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<h3 id=\"h-significant-milestones\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Significant_Milestones\"><\/span>\u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0909\u092a\u0932\u092c\u094d\u0927\u093f\u092f\u093e\u0901<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092a\u0921\u093c\u093e\u0935 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u0947 \u092a\u094d\u0930\u092e\u0941\u0916 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u094b \u091a\u093f\u0939\u094d\u0928\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u091c\u094b \u0935\u094d\u092f\u0935\u0938\u093e\u092f \u0915\u0947 \u0932\u0915\u094d\u0937\u094d\u092f\u094b\u0902 \u0914\u0930 \u0938\u092e\u0917\u094d\u0930 \u0935\u094d\u092f\u0935\u0938\u093e\u092f \u092e\u0949\u0921\u0932 \u0915\u0940 \u0926\u093f\u0936\u093e \u092e\u0947\u0902 \u092a\u094d\u0930\u0917\u0924\u093f \u0915\u094b \u0926\u0930\u094d\u0936\u093e\u0924\u0947 \u0939\u0948\u0902\u0964 \u0907\u0928 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0915\u094d\u0937\u0923\u094b\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0915\u0947, \u0935\u094d\u092f\u0935\u0938\u093e\u092f \u0938\u0902\u092d\u093e\u0935\u093f\u0924 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u093e \u0905\u0928\u0941\u092e\u093e\u0928 \u0932\u0917\u093e \u0938\u0915\u0924\u0947 \u0939\u0948\u0902 \u0914\u0930 \u0909\u0928\u0915\u093e \u0938\u0915\u094d\u0930\u093f\u092f \u0930\u0942\u092a \u0938\u0947 \u0938\u092e\u093e\u0927\u093e\u0928 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u092f\u0947 \u092e\u0940\u0932 \u0915\u0947 \u092a\u0924\u094d\u0925\u0930 \u0907\u0938 \u092c\u093e\u0924 \u0915\u0947 \u0938\u0902\u0915\u0947\u0924\u0915 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u0915\u093e\u092e \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u0915\u094d\u092f\u093e \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u092f\u093e\u0924\u094d\u0930\u093e \u0909\u0928\u0915\u0940 \u091c\u093c\u0930\u0942\u0930\u0924\u094b\u0902 \u0914\u0930 \u0906\u092a\u0915\u0940 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e\u0913\u0902 \u0915\u094b \u092a\u0942\u0930\u093e \u0915\u0930\u0928\u0947 \u0915\u0940 \u0938\u0939\u0940 \u0926\u093f\u0936\u093e \u092e\u0947\u0902 \u0906\u0917\u0947 \u092c\u0922\u093c \u0930\u0939\u0940 \u0939\u0948 <a href=\"https:\/\/www.investglass.com\/hi\/%e0%a4%b8%e0%a4%ab%e0%a4%b2%e0%a4%a4%e0%a4%be-%e0%a4%aa%e0%a5%8d%e0%a4%b0%e0%a4%be%e0%a4%aa%e0%a5%8d%e0%a4%a4-%e0%a4%95%e0%a4%b0%e0%a4%a8%e0%a5%87-%e0%a4%95%e0%a5%87-%e0%a4%b2%e0%a4%bf%e0%a4%8f-2\/?wg-choose-original=true\">\u0909\u0926\u094d\u0926\u0947\u0936\u094d\u092f<\/a>.<\/p>\n\n\n\n<h3 id=\"h-user-engagement\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"User_Engagement\"><\/span>\u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0938\u0939\u092d\u093e\u0917\u093f\u0924\u093e<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0938\u0939\u092d\u093e\u0917\u093f\u0924\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u092f\u0939 \u092c\u0924\u093e\u0924\u093e \u0939\u0948 \u0915\u093f \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u092a\u0928\u0947 \u0932\u0915\u094d\u0937\u094d\u092f\u094b\u0902 \u0915\u094b \u092a\u094d\u0930\u093e\u092a\u094d\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0906\u092a\u0915\u0947 \u0909\u0924\u094d\u092a\u093e\u0926 \u0915\u0947 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 (UX) \u092f\u093e \u0938\u0947\u0935\u093e \u0915\u0947 \u0938\u093e\u0925 \u0915\u0948\u0938\u0947 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u091f \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u0938\u092b\u0932 \u091f\u091a\u092a\u0949\u0907\u0902\u091f\u094d\u0938 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0915\u0947, \u0906\u092a \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0917\u0924\u093f\u0935\u093f\u0927\u093f\u092f\u094b\u0902 \u0914\u0930 \u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 \u0922\u0902\u0917 \u0938\u0947 \u0938\u092e\u091d \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964 \u092f\u0939 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0917\u094d\u0930\u093e\u0939\u0915-\u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0905\u0928\u0941\u092d\u0935 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0939\u0948 \u091c\u094b \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0915\u0940 \u0905\u092a\u0947\u0915\u094d\u0937\u093e\u0913\u0902 \u0915\u0947 \u0905\u0928\u0941\u0930\u0942\u092a \u0939\u094b \u0914\u0930 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u0938\u0902\u0927\u093e\u0928 \u0915\u0947 \u092e\u093e\u0927\u094d\u092f\u092e \u0938\u0947 \u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u0915\u094b \u092c\u0922\u093c\u093e\u0935\u093e \u0926\u0947\u0964.<\/p>\n\n\n\n<h3 id=\"h-emotions-and-pain-points\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Emotions_and_Pain_Points\"><\/span>\u092d\u093e\u0935\u0928\u093e\u090f\u0901 \u0914\u0930 \u092a\u0940\u0921\u093c\u093e \u0915\u0947 \u092c\u093f\u0902\u0926\u0941<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u094b \u0938\u092e\u091d\u0928\u0947 \u092e\u0947\u0902 \u092d\u093e\u0935\u0928\u093e\u090f\u0901 \u0914\u0930 \u092a\u0930\u0947\u0936\u093e\u0928\u093f\u092f\u093e\u0901 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092d\u0942\u092e\u093f\u0915\u093e \u0928\u093f\u092d\u093e\u0924\u0940 \u0939\u0948\u0902\u0964 \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u091a\u0930\u0923 \u092e\u0947\u0902 \u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0915\u094b \u0938\u092e\u091d\u0928\u093e \u0917\u094d\u0930\u093e\u0939\u0915 \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u0914\u0930 \u0938\u0941\u0927\u093e\u0930 \u0915\u0940 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e \u0935\u093e\u0932\u0947 \u0915\u094d\u0937\u0947\u0924\u094d\u0930\u094b\u0902 \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902 \u0917\u0939\u0928 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930 \u0938\u0915\u0924\u093e \u0939\u0948\u0964 \u092a\u0930\u0947\u0936\u093e\u0928\u093f\u092f\u094b\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0928\u0947 \u0938\u0947 \u0909\u0928 \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u092e\u0941\u0926\u094d\u0926\u094b\u0902 \u0915\u093e \u092a\u0924\u093e \u0932\u0917\u093e\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u092e\u093f\u0932\u0924\u0940 \u0939\u0948 \u091c\u094b \u0907\u0938 \u0938\u094d\u0924\u0930 \u092a\u0930 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0928\u0915\u093e\u0930\u093e\u0924\u094d\u092e\u0915 \u0930\u0942\u092a \u0938\u0947 \u092a\u094d\u0930\u092d\u093e\u0935\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915 \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u092c\u0922\u093c\u093e\u0928\u0947 \u0935\u093e\u0932\u0947 \u0938\u092e\u093e\u0927\u093e\u0928 \u0935\u093f\u0915\u0938\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0907\u0928 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u093e \u0938\u092e\u093e\u0927\u093e\u0928 \u0915\u0930\u0928\u093e \u0906\u0935\u0936\u094d\u092f\u0915 \u0939\u0948\u0964.<\/p>\n\n\n\n<h2 id=\"h-types-of-customer-journey-maps\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Types_of_Customer_Journey_Maps\"><\/span>\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u094b\u0902 \u0915\u0947 \u092a\u094d\u0930\u0915\u093e\u0930<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"623\" height=\"537\" src=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/05\/InvestGlass-Pipeline.png\" alt=\"\u0907\u0928\u094d\u0935\u0947\u0938\u094d\u091f\u0917\u094d\u0932\u093e\u0938 \u092a\u093e\u0907\u092a\u0932\u093e\u0907\u0928\" class=\"wp-image-50251\" srcset=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/05\/InvestGlass-Pipeline.png 623w, https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/05\/InvestGlass-Pipeline-300x259.png 300w, https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/05\/InvestGlass-Pipeline-14x12.png 14w\" sizes=\"(max-width: 623px) 100vw, 623px\" \/><figcaption class=\"wp-element-caption\">\u0907\u0928\u094d\u0935\u0947\u0938\u094d\u091f\u0917\u094d\u0932\u093e\u0938 \u092a\u093e\u0907\u092a\u0932\u093e\u0907\u0928<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u094b\u0902 (\u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u094d\u0938) \u0915\u0947 \u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u092a\u094d\u0930\u0915\u093e\u0930 \u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e\u0913\u0902 \u0914\u0930 \u0909\u0926\u094d\u0926\u0947\u0936\u094d\u092f\u094b\u0902 \u0915\u094b \u092a\u0942\u0930\u093e \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u093e \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u092a\u094d\u0930\u0915\u093e\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u0947 \u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u092a\u0939\u0932\u0941\u0913\u0902, \u091c\u0948\u0938\u0947 \u0918\u091f\u0928\u093e\u0913\u0902, \u091f\u091a\u092a\u0949\u0907\u0902\u091f\u094d\u0938, \u092f\u093e \u0926\u0948\u0928\u093f\u0915 \u0917\u0924\u093f\u0935\u093f\u0927\u093f\u092f\u094b\u0902 \u0915\u094b \u0935\u093f\u091c\u093c\u0941\u0905\u0932\u093e\u0907\u091c\u093c \u0915\u0930\u0924\u093e \u0939\u0948\u0964 \u091a\u093e\u0939\u0947 \u0906\u092a \u0935\u0930\u094d\u0924\u092e\u093e\u0928 \u0938\u094d\u0925\u093f\u0924\u093f \u0915\u094b \u0935\u093f\u091c\u093c\u0941\u0905\u0932\u093e\u0907\u091c\u093c \u0915\u0930\u0928\u093e \u091a\u093e\u0939\u0924\u0947 \u0939\u094b\u0902, \u090f\u0915 \u0906\u0926\u0930\u094d\u0936 \u092d\u0935\u093f\u0937\u094d\u092f \u0915\u0940 \u0938\u094d\u0925\u093f\u0924\u093f \u0915\u0940 \u0915\u0932\u094d\u092a\u0928\u093e \u0915\u0930\u0928\u093e \u091a\u093e\u0939\u0924\u0947 \u0939\u094b\u0902, \u092f\u093e \u0907\u0938\u0915\u0947 \u090f\u0915 \u0926\u093f\u0928 \u0915\u093e \u092a\u0924\u093e \u0932\u0917\u093e\u0928\u093e \u091a\u093e\u0939\u0924\u0947 \u0939\u094b\u0902 <a href=\"https:\/\/www.investglass.com\/hi\/%e0%a4%9c%e0%a5%81%e0%a4%b2%e0%a4%be%e0%a4%88-%e0%a4%8f%e0%a4%95-%e0%a4%a7%e0%a5%80%e0%a4%ae%e0%a4%be-%e0%a4%ae%e0%a4%b9%e0%a5%80%e0%a4%a8%e0%a4%be-%e0%a4%b9%e0%a5%8b%e0%a4%a4%e0%a4%be-%e0%a4%b9\/\">\u0906\u092a\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u093e \u091c\u0940\u0935\u0928<\/a>, \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092a\u094d\u0930\u0915\u093e\u0930 \u0905\u0926\u094d\u0935\u093f\u0924\u0940\u092f \u0905\u0902\u0924\u0930\u094d\u0926\u0943\u0937\u094d\u091f\u093f \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092c\u093e\u0924 \u092f\u0939 \u0939\u0948 \u0915\u093f \u0910\u0938\u093e \u0938\u0939\u0940 \u092a\u094d\u0930\u093e\u0930\u0942\u092a \u091a\u0941\u0928\u0947\u0902 \u091c\u094b \u0906\u092a\u0915\u0947 \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u0932\u0915\u094d\u0937\u094d\u092f\u094b\u0902 \u0914\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0902\u0924\u0903\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u0915\u0947 \u0905\u0928\u0941\u0930\u0942\u092a \u0939\u094b\u0964.<\/p>\n\n\n\n<h3 id=\"h-current-state-journey-maps\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Current_State_Journey_Maps\"><\/span>\u0935\u0930\u094d\u0924\u092e\u093e\u0928 \u0938\u094d\u0925\u093f\u0924\u093f \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u092e\u094c\u091c\u0942\u0926\u093e \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u094b\u0902 \u0915\u0947 \u092e\u093e\u0927\u094d\u092f\u092e \u0938\u0947 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0915\u0940 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0914\u0930 \u0938\u0941\u0927\u093e\u0930 \u0915\u0947 \u0915\u094d\u0937\u0947\u0924\u094d\u0930\u094b\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0940 \u091c\u093e \u0938\u0915\u0924\u0940 \u0939\u0948\u0964 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0935\u093e\u0938\u094d\u0924\u0935\u093f\u0915 \u092c\u093e\u0924\u091a\u0940\u0924 \u0915\u093e \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0915\u0930\u0928\u0947 \u0938\u0947 \u0909\u0928\u0915\u0940 \u0905\u0927\u0942\u0930\u0940 \u0905\u092a\u0947\u0915\u094d\u0937\u093e\u0913\u0902 \u0915\u093e \u092a\u0924\u093e \u091a\u0932\u0924\u093e \u0939\u0948 \u0914\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915 \u0906\u0927\u093e\u0930 \u092e\u093f\u0932\u0924\u093e \u0939\u0948\u0964.<\/p>\n\n\n\n<h3 id=\"h-future-state-journey-maps\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Future_State_Journey_Maps\"><\/span>\u092d\u0935\u093f\u0937\u094d\u092f \u0915\u0940 \u0938\u094d\u0925\u093f\u0924\u093f \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u092d\u0935\u093f\u0937\u094d\u092f \u0915\u0940 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0906\u0926\u0930\u094d\u0936 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e\u0913\u0902 \u0915\u0940 \u0915\u0932\u094d\u092a\u0928\u093e \u0915\u0930\u0928\u0947 \u0914\u0930 \u091f\u0940\u092e \u0915\u0947 \u0932\u0915\u094d\u0937\u094d\u092f\u094b\u0902 \u0915\u094b \u0938\u0902\u0930\u0947\u0916\u093f\u0924 \u0915\u0930\u0928\u0947 \u092a\u0930 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0939\u094b\u0924\u0947 \u0939\u0948\u0902\u0964 \u092f\u0947 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092c\u0947\u0939\u0924\u0930 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0915\u0940 \u0930\u0942\u092a\u0930\u0947\u0916\u093e \u0924\u0948\u092f\u093e\u0930 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u0915\u093f\u090f \u0917\u090f \u0939\u0948\u0902 \u091c\u094b \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0905\u092a\u0947\u0915\u094d\u0937\u093e\u0913\u0902 \u0915\u094b \u092a\u0942\u0930\u093e \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u0914\u0930 \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u092f\u094b\u091c\u0928\u093e \u0915\u093e \u0938\u092e\u0930\u094d\u0925\u0928 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0935\u0947 \u091f\u0940\u092e\u094b\u0902 \u0915\u094b \u090f\u0915 \u0938\u093e\u092e\u093e\u0928\u094d\u092f \u0932\u0915\u094d\u0937\u094d\u092f \u0915\u0947 \u0907\u0930\u094d\u0926-\u0917\u093f\u0930\u094d\u0926 \u090f\u0915\u091c\u0941\u091f \u0939\u094b\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902, \u0938\u0939\u092f\u094b\u0917 \u0915\u094b \u092c\u0922\u093c\u093e\u0935\u093e \u0926\u0947\u0924\u0947 \u0939\u0948\u0902 \u0914\u0930 \u0926\u0942\u0930\u0926\u0930\u094d\u0936\u0940 \u0938\u092e\u093e\u0927\u093e\u0928\u094b\u0902 \u0915\u094b \u092a\u094d\u0930\u094b\u0924\u094d\u0938\u093e\u0939\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<h3 id=\"h-day-in-the-life-journey-maps\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Day_in_the_Life_Journey_Maps\"><\/span>\u090f\u0915 \u0926\u093f\u0928 \u0915\u0940 \u091c\u0940\u0935\u0928 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u0947 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0926\u093f\u0928-\u092a\u094d\u0930\u0924\u093f\u0926\u093f\u0928 \u0915\u0947 \u091c\u0940\u0935\u0928 \u0915\u0947 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u0926\u0948\u0928\u093f\u0915 \u0926\u093f\u0928\u091a\u0930\u094d\u092f\u093e \u0915\u094b \u0926\u0930\u094d\u0936\u093e\u0924\u0947 \u0939\u0948\u0902, \u091c\u093f\u0938\u092e\u0947\u0902 \u0909\u0928\u0915\u0940 \u092c\u093e\u0924\u091a\u0940\u0924 \u0914\u0930 \u091a\u0941\u0928\u094c\u0924\u093f\u092f\u094b\u0902 \u0915\u094b \u0909\u091c\u093e\u0917\u0930 \u0915\u093f\u092f\u093e \u091c\u093e\u0924\u093e \u0939\u0948\u0964 \u092f\u0947 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092a\u0942\u0930\u0947 \u0926\u093f\u0928 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0947 \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0915\u093e \u0935\u094d\u092f\u093e\u092a\u0915 \u0905\u0935\u0932\u094b\u0915\u0928 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902, \u091c\u093f\u0938\u0938\u0947 \u0935\u094d\u092f\u0935\u0938\u093e\u092f\u094b\u0902 \u0915\u094b \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0938\u0947 \u0938\u0902\u092c\u0902\u0927\u093f\u0924 \u092e\u093e\u0928\u0935\u0940\u092f \u0935\u094d\u092f\u0935\u0939\u093e\u0930 \u0915\u094b \u0938\u092e\u091d\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u092e\u093f\u0932\u0924\u0940 \u0939\u0948\u0964 \u0909\u0926\u093e\u0939\u0930\u0923 \u0915\u0947 \u0932\u093f\u090f, \u092f\u0947 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915\u0924\u093e\u0913\u0902 \u092e\u0947\u0902 \u092a\u0948\u091f\u0930\u094d\u0928 \u0915\u094b \u092a\u094d\u0930\u0915\u091f \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0926\u0948\u0928\u093f\u0915 \u0926\u093f\u0928\u091a\u0930\u094d\u092f\u093e \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0928\u0947 \u0938\u0947 \u0905\u0928\u0942\u0920\u0940 \u0905\u0902\u0924\u0930\u094d\u0926\u0943\u0937\u094d\u091f\u093f \u0914\u0930 \u091c\u093e\u0917\u0930\u0942\u0915\u0924\u093e \u092e\u0947\u0902 \u0938\u0941\u0927\u093e\u0930 \u0915\u0947 \u0915\u094d\u0937\u0947\u0924\u094d\u0930\u094b\u0902 \u0915\u093e \u092a\u0924\u093e \u091a\u0932\u0924\u093e \u0939\u0948\u0964 \u0910\u0938\u093e \u0915\u0930\u0915\u0947, \u0906\u092a \u0905\u0928\u0942\u0920\u0940 \u0905\u0902\u0924\u0930\u094d\u0926\u0943\u0937\u094d\u091f\u093f \u0914\u0930 \u091c\u093e\u0917\u0930\u0942\u0915\u0924\u093e \u092e\u0947\u0902 \u0938\u0941\u0927\u093e\u0930 \u0915\u0947 \u0915\u094d\u0937\u0947\u0924\u094d\u0930\u094b\u0902 \u0915\u0940 \u0916\u094b\u091c \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<h2 id=\"h-customer-experience-and-the-customer-journey\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Customer_Experience_and_the_Customer_Journey\"><\/span>\u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0914\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0906\u092a\u0915\u0947 \u0926\u094d\u0935\u093e\u0930\u093e \u0924\u0948\u092f\u093e\u0930 \u0915\u0940 \u0917\u0908 \u0939\u0930 \u0938\u092b\u0932 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u0940 \u0928\u093f\u0930\u094d\u0923\u093e\u092f\u0915 \u0928\u0940\u0902\u0935 \u0939\u0948\u0964 \u092f\u0939 \u092d\u093e\u0935\u0928\u093e\u0913\u0902, \u0927\u093e\u0930\u0923\u093e\u0913\u0902 \u0914\u0930 \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u0915\u093e \u090f\u0915 \u0936\u0915\u094d\u0924\u093f\u0936\u093e\u0932\u0940 \u0938\u0902\u092f\u094b\u091c\u0928 \u0939\u0948 \u091c\u094b \u0906\u092a\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0906\u092a\u0915\u0947 \u092c\u094d\u0930\u093e\u0902\u0921, \u0909\u0924\u094d\u092a\u093e\u0926 \u092f\u093e \u0938\u0947\u0935\u093e \u0915\u0947 \u0938\u093e\u0925 \u0939\u0930 \u090f\u0915 \u0938\u0902\u092a\u0930\u094d\u0915 \u0938\u0947 \u0905\u0928\u0941\u092d\u0935 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u0935\u0947\u092c\u0938\u093e\u0907\u091f \u092a\u0930 \u0906\u0928\u0947 \u0938\u0947 \u0932\u0947\u0915\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0947 \u0932\u093f\u090f \u0938\u0902\u092a\u0930\u094d\u0915 \u0915\u0930\u0928\u0947 \u0924\u0915, \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u0938\u0902\u092a\u0930\u094d\u0915 \u092c\u093f\u0902\u0926\u0941 \u0906\u092a\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0926\u094d\u0935\u093e\u0930\u093e \u092c\u0928\u093e\u0908 \u0917\u0908 \u0938\u092e\u0917\u094d\u0930 \u0927\u093e\u0930\u0923\u093e \u0915\u093e \u090f\u0915 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0939\u093f\u0938\u094d\u0938\u093e \u092c\u0928 \u091c\u093e\u0924\u093e \u0939\u0948 - \u0914\u0930 \u0906\u092a \u0909\u0938 \u0928\u0940\u0902\u0935 \u0915\u0947 \u0939\u0930 \u092a\u0939\u0932\u0942 \u0915\u094b \u0928\u093f\u092f\u0902\u0924\u094d\u0930\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917 \u092e\u0947\u0902 \u092e\u0939\u093e\u0930\u0924 \u0939\u093e\u0938\u093f\u0932 \u0915\u0930\u0915\u0947, \u0906\u092a \u0907\u0928 \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0915\u094b \u0938\u0915\u094d\u0930\u093f\u092f \u0930\u0942\u092a \u0938\u0947 \u0906\u0915\u093e\u0930 \u0926\u0947\u0928\u0947 \u0915\u093e \u092c\u0947\u0939\u0924\u0930\u0940\u0928 \u092a\u094d\u0930\u0924\u093f\u0938\u094d\u092a\u0930\u094d\u0927\u0940 \u0932\u093e\u092d \u092a\u094d\u0930\u093e\u092a\u094d\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917 \u0906\u092a\u0915\u094b \u092f\u0939 \u0938\u091f\u0940\u0915 \u0930\u0942\u092a \u0938\u0947 \u092a\u0939\u091a\u093e\u0928\u0928\u0947 \u092e\u0947\u0902 \u0938\u0915\u094d\u0937\u092e \u092c\u0928\u093e\u0924\u0940 \u0939\u0948 \u0915\u093f \u0906\u092a\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0915\u0939\u093e\u0901 \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e\u092f\u093e \u091c\u093e \u0938\u0915\u0924\u093e \u0939\u0948, \u092f\u0939 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0941\u090f \u0915\u093f \u0939\u0930 \u0915\u0926\u092e \u0906\u092a\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0905\u092a\u0947\u0915\u094d\u0937\u093e\u0913\u0902 \u0914\u0930 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e\u0913\u0902 \u0915\u094b \u092a\u0942\u0930\u093e \u0915\u0930\u0947\u0964 \u092f\u0939 \u0917\u094d\u0930\u093e\u0939\u0915-\u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0936\u0915\u094d\u0924\u093f\u0936\u093e\u0932\u0940 \u0926\u0943\u0937\u094d\u091f\u093f\u0915\u094b\u0923 \u0928 \u0915\u0947\u0935\u0932 \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u092c\u0922\u093c\u093e\u0924\u093e \u0939\u0948, \u092c\u0932\u094d\u0915\u093f \u0905\u091f\u0942\u091f \u0935\u093f\u0936\u094d\u0935\u093e\u0938, \u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u0914\u0930 \u0938\u092e\u0930\u094d\u0925\u0928 \u0915\u093e \u0928\u093f\u0930\u094d\u092e\u093e\u0923 \u0915\u0930\u0924\u093e \u0939\u0948 \u091c\u094b \u0906\u092a\u0915\u094b \u0926\u0942\u0938\u0930\u094b\u0902 \u0938\u0947 \u0905\u0932\u0917 \u0915\u0930\u0924\u093e \u0939\u0948\u0964 \u091c\u092c \u0906\u092a \u0930\u0923\u0928\u0940\u0924\u093f\u0915 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917 \u0915\u0947 \u092e\u093e\u0927\u094d\u092f\u092e \u0938\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915\u0924\u093e \u0926\u0947\u0924\u0947 \u0939\u0948\u0902, \u0924\u094b \u0906\u092a \u0928 \u0915\u0947\u0935\u0932 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u092e\u0947\u0902 \u0938\u0941\u0927\u093e\u0930 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902, \u092c\u0932\u094d\u0915\u093f \u0938\u093e\u0930\u094d\u0925\u0915, \u0938\u094d\u0925\u093e\u092f\u0940 \u0938\u0902\u092c\u0902\u0927 \u092c\u0928\u093e\u0924\u0947 \u0939\u0948\u0902 \u091c\u094b \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u094b \u0906\u092a\u0915\u0947 \u092c\u094d\u0930\u093e\u0902\u0921 \u0915\u093e \u0938\u092e\u0930\u094d\u0925\u0915 \u092c\u0928\u093e \u0926\u0947\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<h2 id=\"h-how-to-create-your-own-customer-journey-map\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Create_Your_Own_Customer_Journey_Map\"><\/span>\u0905\u092a\u0928\u093e \u0916\u0941\u0926 \u0915\u093e \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a \u0915\u0948\u0938\u0947 \u092c\u0928\u093e\u090f\u0902<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"701\" src=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/06\/InvestGlass-Automation-2024-1024x701-1.png\" alt=\"\" class=\"wp-image-53550\" srcset=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/06\/InvestGlass-Automation-2024-1024x701-1.png 1024w, https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/06\/InvestGlass-Automation-2024-1024x701-1-300x205.png 300w, https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/06\/InvestGlass-Automation-2024-1024x701-1-768x526.png 768w, https:\/\/www.investglass.com\/wp-content\/uploads\/2026\/06\/InvestGlass-Automation-2024-1024x701-1-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u0905\u092a\u0928\u093e \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a \u092c\u0928\u093e\u0928\u0947 \u0915\u0940 \u0936\u0941\u0930\u0941\u0906\u0924 \u0938\u094d\u092a\u0937\u094d\u091f \u0932\u0915\u094d\u0937\u094d\u092f \u0928\u093f\u0930\u094d\u0927\u093e\u0930\u093f\u0924 \u0915\u0930\u0928\u0947 \u0914\u0930 \u092a\u094d\u0930\u094b\u091c\u0947\u0915\u094d\u091f \u0915\u0947 \u0926\u093e\u092f\u0930\u0947 \u0915\u094b \u092a\u0930\u093f\u092d\u093e\u0937\u093f\u0924 \u0915\u0930\u0928\u0947 \u0938\u0947 \u0939\u094b\u0924\u0940 \u0939\u0948\u0964 \u091a\u093e\u0939\u0947 \u0906\u092a \u0935\u0930\u094d\u0924\u092e\u093e\u0928 \u0938\u094d\u0925\u093f\u0924\u093f \u0915\u093e \u092e\u0948\u092a \u092c\u0928\u093e \u0930\u0939\u0947 \u0939\u094b\u0902 \u092f\u093e \u092d\u0935\u093f\u0937\u094d\u092f \u0915\u0940 \u0938\u094d\u0925\u093f\u0924\u093f \u0915\u093e, \u0907\u0938 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u092e\u0947\u0902 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0915\u0940 \u0917\u0924\u093f\u0935\u093f\u0927\u093f\u092f\u094b\u0902 \u0915\u094b \u090f\u0915 \u0938\u092e\u092f\u0930\u0947\u0916\u093e \u092e\u0947\u0902 \u0938\u0902\u0915\u0932\u093f\u0924 \u0915\u0930\u0928\u093e \u0914\u0930 \u0935\u093f\u091a\u093e\u0930\u094b\u0902 \u0914\u0930 \u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0915\u094b \u091c\u094b\u0921\u093c\u0915\u0930 \u090f\u0915 \u0915\u0939\u093e\u0928\u0940 \u092c\u0928\u093e\u0928\u093e \u0936\u093e\u092e\u093f\u0932 \u0939\u0948\u0964 \u092e\u0948\u092a\u093f\u0902\u0917 \u0938\u0947 \u0906\u092a\u0915\u094b \u0907\u091a\u094d\u091b\u0941\u0915 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0947 \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0914\u0930 \u092b\u0940\u0921\u092c\u0948\u0915 \u0915\u094b \u0938\u092e\u091d\u0928\u0947 \u092e\u0947\u0902 \u092d\u0940 \u092e\u0926\u0926 \u092e\u093f\u0932\u0924\u0940 \u0939\u0948, \u091c\u093f\u0938\u0938\u0947 \u0906\u092a \u0909\u0928\u0915\u0940 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0914\u0930 \u0938\u0941\u0927\u093e\u0930 \u0915\u0947 \u0915\u094d\u0937\u0947\u0924\u094d\u0930\u094b\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0905\u0928\u0941\u092e\u093e\u0928\u094b\u0902 \u0938\u0947 \u092c\u091a\u0947\u0902 \u0914\u0930 \u0905\u092a\u0928\u0947 \u0936\u094b\u0927 \u092a\u0930\u093f\u092f\u094b\u091c\u0928\u093e \u092e\u0947\u0902 \u0938\u091f\u0940\u0915\u0924\u093e \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0936\u094b\u0927 \u0938\u0947 \u092a\u094d\u0930\u093e\u092a\u094d\u0924 \u091c\u093e\u0928\u0915\u093e\u0930\u093f\u092f\u094b\u0902 \u092a\u0930 \u092d\u0930\u094b\u0938\u093e \u0915\u0930\u0947\u0902\u0964 \u0936\u0941\u0930\u0941\u0906\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0907\u0938 \u091a\u0930\u0923-\u0926\u0930-\u091a\u0930\u0923 \u092e\u093e\u0930\u094d\u0917\u0926\u0930\u094d\u0936\u093f\u0915\u093e \u0915\u093e \u092a\u093e\u0932\u0928 \u0915\u0930\u0947\u0902 \u0914\u0930 \u0926\u0947\u0916\u0947\u0902 \u0915\u093f \u092f\u0947 \u091a\u0930\u0923 \u0906\u092a\u0915\u0940 \u0905\u0917\u0932\u0940 \u0936\u094b\u0927 \u092a\u0930\u093f\u092f\u094b\u091c\u0928\u093e \u092e\u0947\u0902 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0915 \u0939\u094b \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<h3 id=\"h-define-buyer-personas\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Define_Buyer_Personas\"><\/span>\u0916\u0930\u0940\u0926\u093e\u0930 \u092a\u094d\u0930\u094b\u092b\u093e\u0907\u0932 \u0915\u094b \u092a\u0930\u093f\u092d\u093e\u0937\u093f\u0924 \u0915\u0930\u0947\u0902<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0905\u092a\u0928\u0947 \u0932\u0915\u094d\u0937\u093f\u0924 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u093e \u0938\u091f\u0940\u0915 \u092a\u094d\u0930\u0924\u093f\u0928\u093f\u0927\u093f\u0924\u094d\u0935 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f, \u091c\u0928\u0938\u093e\u0902\u0916\u094d\u092f\u093f\u0915\u0940 (\u0921\u0947\u092e\u094b\u0917\u094d\u0930\u093e\u092b\u093f\u0915\u094d\u0938) \u0914\u0930 \u092e\u0928\u094b\u0926\u0936\u093e (\u0938\u093e\u0907\u0915\u094b\u094b\u0917\u094d\u0930\u093e\u092b\u093f\u0915\u094d\u0938) \u0938\u0939\u093f\u0924 \u0916\u0930\u0940\u0926\u093e\u0930 \u0935\u094d\u092f\u0915\u094d\u0924\u093f\u0924\u094d\u0935 (\u092c\u093e\u092f\u0930 \u092a\u0930\u094d\u0938\u0928\u093e) \u0915\u094b \u092a\u0930\u093f\u092d\u093e\u0937\u093f\u0924 \u0915\u0930\u0915\u0947 \u0936\u0941\u0930\u0941\u0906\u0924 \u0915\u0930\u0947\u0902\u0964 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u092e\u0947\u0902 \u0939\u093f\u0924\u0927\u093e\u0930\u0915\u094b\u0902 \u0915\u094b \u0936\u093e\u092e\u093f\u0932 \u0915\u0930\u0928\u093e \u092f\u0939 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948 \u0915\u093f \u0907\u0938\u0915\u0947 \u0938\u093e\u0925 \u0924\u093e\u0932\u092e\u0947\u0932 \u0939\u094b <a href=\"https:\/\/www.investglass.com\/hi\/%e0%a4%b8%e0%a4%ab%e0%a4%b2%e0%a4%a4%e0%a4%be-%e0%a4%aa%e0%a5%8d%e0%a4%b0%e0%a4%be%e0%a4%aa%e0%a5%8d%e0%a4%a4-%e0%a4%95%e0%a4%b0%e0%a4%a8%e0%a5%87-%e0%a4%95%e0%a5%87-%e0%a4%b2%e0%a4%bf%e0%a4%8f-2\/\">\u0935\u094d\u092f\u093e\u0935\u0938\u093e\u092f\u093f\u0915 \u0932\u0915\u094d\u0937\u094d\u092f<\/a> \u0916\u0930\u0940\u0926 \u0915\u094b \u0938\u0941\u0917\u092e \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u091c\u093c\u0930\u0942\u0930\u0924\u094b\u0902 \u0915\u0940 \u090f\u0915 \u0938\u093e\u091d\u093e \u0938\u092e\u091d\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u0916\u0930\u0940\u0926\u093e\u0930 \u0915\u0947 \u0935\u094d\u092f\u0915\u094d\u0924\u093f\u0924\u094d\u0935 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u0940 \u0938\u092e\u0940\u0915\u094d\u0937\u093e \u0915\u0930\u0928\u0947 \u0938\u0947 \u0938\u092d\u0940 \u091c\u0930\u0942\u0930\u0924\u094b\u0902 \u0914\u0930 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u094b \u0926\u0942\u0930 \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u092e\u093f\u0932\u0924\u0940 \u0939\u0948\u0964.<\/p>\n\n\n\n<h3 id=\"h-identify-touchpoints\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Identify_Touchpoints\"><\/span>\u0938\u0902\u092a\u0930\u094d\u0915 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0947\u0902<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0915\u0908 \u0938\u0902\u092a\u0930\u094d\u0915 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u0906\u092a\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0914\u0930 \u0906\u092a\u0915\u0947 \u092c\u094d\u0930\u093e\u0902\u0921 \u0915\u0947 \u092c\u0940\u091a \u0938\u092d\u0940 \u0905\u0902\u0924\u0903\u0915\u094d\u0930\u093f\u092f\u093e \u091a\u0948\u0928\u0932\u094b\u0902 \u0915\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u0930\u0928\u093e \u0936\u093e\u092e\u093f\u0932 \u0939\u0948\u0964 \u092f\u0947 \u0938\u0902\u092a\u0930\u094d\u0915 \u092c\u093f\u0902\u0926\u0941 \u0938\u0902\u0926\u0930\u094d\u092d \u0914\u0930 \u0935\u093f\u0935\u0930\u0923 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u091c\u094b \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0915\u094d\u0930\u093f\u092f\u093e\u0913\u0902 \u092f\u093e \u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0915\u094b \u092a\u094d\u0930\u092d\u093e\u0935\u093f\u0924 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0905\u0938\u092b\u0932 \u0938\u0902\u092a\u0930\u094d\u0915 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u094b \u0936\u093e\u092e\u093f\u0932 \u0915\u0930\u0915\u0947 \u0909\u0928 \u0915\u094d\u0937\u0947\u0924\u094d\u0930\u094b\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0947\u0902 \u091c\u093f\u0928\u092e\u0947\u0902 \u0938\u0941\u0927\u093e\u0930 \u0915\u0940 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e \u0939\u0948 \u0914\u0930 \u0938\u092e\u0917\u094d\u0930 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e\u090f\u0902\u0964.<\/p>\n\n\n\n<h3 id=\"h-map-customer-emotions-and-pain-points\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Map_Customer_Emotions_and_Pain_Points\"><\/span>\u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0914\u0930 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u093e \u0935\u093f\u0936\u094d\u0932\u0947\u0937\u0923 \u0915\u0930\u0947\u0902\u0964<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u0940 \u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0915\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u0947 \u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u091a\u0930\u0923\u094b\u0902 \u092e\u0947\u0902 \u0909\u0928\u0915\u0940 \u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0915\u094b \u0926\u0930\u094d\u091c \u0915\u0930\u0928\u093e \u0936\u093e\u092e\u093f\u0932 \u0939\u0948\u0964 \u0928\u093f\u0930\u093e\u0936\u093e \u0914\u0930 \u092a\u094d\u0930\u0938\u0928\u094d\u0928\u0924\u093e \u0915\u0947 \u0915\u094d\u0937\u0923\u094b\u0902 \u0915\u094b \u0938\u092e\u091d\u0928\u0947 \u0938\u0947 \u0935\u094d\u092f\u0935\u0938\u093e\u092f\u094b\u0902 \u0915\u094b \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0928\u0947 \u0914\u0930 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0938\u092e\u093e\u0927\u093e\u0928 \u0935\u093f\u0915\u0938\u093f\u0924 \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u092e\u093f\u0932\u0924\u0940 \u0939\u0948\u0964 \u091c\u092c \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0928\u0915\u093e\u0930\u093e\u0924\u094d\u092e\u0915 \u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0915\u094b \u0938\u092e\u091d\u093e \u091c\u093e\u0924\u093e \u0939\u0948, \u0924\u094b \u0935\u0947 \u0905\u0927\u093f\u0915 \u091c\u0941\u0921\u093c\u093e\u0935 \u092e\u0939\u0938\u0942\u0938 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092e\u0947\u0902 \u092b\u0940\u0921\u092c\u0948\u0915 \u0915\u094b \u0936\u093e\u092e\u093f\u0932 \u0915\u0930\u0928\u0947 \u0938\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u0914\u0930 \u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u092e\u0947\u0902 \u0915\u093e\u092b\u0940 \u0935\u0943\u0926\u094d\u0927\u093f \u0939\u094b \u0938\u0915\u0924\u0940 \u0939\u0948\u0964.<\/p>\n\n\n\n<h2 id=\"h-top-free-customer-journey-map-templates\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Top_Free_Customer_Journey_Map_Templates\"><\/span>\u0938\u0930\u094d\u0935\u0936\u094d\u0930\u0947\u0937\u094d\u0920 \u0928\u093f\u0903\u0936\u0941\u0932\u094d\u0915 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e\u0913\u0902 \u0914\u0930 \u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915\u0924\u093e\u0913\u0902 \u0915\u0947 \u0905\u0928\u0941\u0930\u0942\u092a \u0905\u0928\u0947\u0915 \u0928\u093f\u0903\u0936\u0941\u0932\u094d\u0915 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u0909\u092a\u0932\u092c\u094d\u0927 \u0939\u0948\u0902\u0964 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f, \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u0914\u0930 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u092a\u094d\u0932\u0947\u091f\u092b\u093e\u0930\u094d\u092e\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u0909\u092a\u0932\u092c\u094d\u0927 \u0939\u0948\u0902, \u091c\u093f\u0928\u092e\u0947\u0902 \u0910\u092a \u0915\u0947 \u0939\u093f\u0938\u094d\u0938\u0947 \u0915\u0947 \u0930\u0942\u092a \u092e\u0947\u0902 \u092d\u0940 \u0936\u093e\u092e\u093f\u0932 \u0939\u0948\u0902, \u091c\u093f\u0938\u0938\u0947 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092c\u0928\u093e\u0928\u093e, \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u093e \u0914\u0930 \u0909\u0928 \u092a\u0930 \u0938\u0939\u092f\u094b\u0917 \u0915\u0930\u0928\u093e \u0906\u0938\u093e\u0928 \u0939\u094b \u091c\u093e\u0924\u093e \u0939\u0948\u0964 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u0924\u0915 \u092a\u0939\u0941\u0901\u091a\u0928\u0947 \u0914\u0930 \u0909\u0928\u094d\u0939\u0947\u0902 \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f Google Slides \u090f\u0915 \u0932\u094b\u0915\u092a\u094d\u0930\u093f\u092f \u0935\u093f\u0915\u0932\u094d\u092a \u0939\u0948, \u091c\u094b \u092a\u094d\u0930\u0938\u094d\u0924\u0941\u0924\u093f\u092f\u094b\u0902 \u092e\u0947\u0902 \u0938\u0939\u091c \u090f\u0915\u0940\u0915\u0930\u0923 \u0915\u0940 \u0938\u0941\u0935\u093f\u0927\u093e \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948\u0964 \u092f\u0947 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u0938\u0930\u0932 \u0917\u094d\u0930\u093f\u0921 \u0938\u0947 \u0932\u0947\u0915\u0930 \u0935\u094d\u092f\u093e\u092a\u0915 \u0938\u0947\u0935\u093e \u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f \u0924\u0915 \u0939\u0948\u0902, \u091c\u093f\u0928\u092e\u0947\u0902 \u0938\u0947 \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u0915\u094b \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u0915\u094b \u0938\u0941\u0935\u093f\u0927\u093e\u091c\u0928\u0915 \u092c\u0928\u093e\u0928\u0947 \u0914\u0930 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u0915\u093f\u092f\u093e \u0917\u092f\u093e \u0939\u0948\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0938\u0939\u0940 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u0915\u093e \u091a\u092f\u0928 \u0915\u0930\u0928\u0947 \u0938\u0947 \u092e\u0948\u092a\u093f\u0902\u0917 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u092e\u0947\u0902 \u0915\u093e\u092b\u0940 \u0938\u0941\u0927\u093e\u0930 \u0939\u094b \u0938\u0915\u0924\u093e \u0939\u0948 \u0914\u0930 \u092c\u0939\u0941\u092e\u0942\u0932\u094d\u092f \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u092a\u094d\u0930\u093e\u092a\u094d\u0924 \u0939\u094b \u0938\u0915\u0924\u0940 \u0939\u0948\u0964.<\/p>\n\n\n\n<h3 id=\"h-google-sheets-template\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Google_Sheets_Template\"><\/span>\u0917\u0942\u0917\u0932 \u0936\u0940\u091f\u094d\u0938 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u0942\u0917\u0932 \u0936\u0940\u091f\u094d\u0938 \u0915\u093e \u092f\u0939 \u091f\u0947\u092e\u094d\u092a\u094d\u0932\u0947\u091f \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e-\u0905\u0928\u0941\u0915\u0942\u0932 \u0907\u0902\u091f\u0930\u092b\u093c\u0947\u0938 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948, \u091c\u093f\u0938\u0938\u0947 \u092f\u0939 \u0915\u093f\u0938\u0940 \u092d\u0940 \u0906\u0915\u093e\u0930 \u0915\u0940 \u091f\u0940\u092e\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u0938\u0941\u0932\u092d \u0939\u094b \u091c\u093e\u0924\u093e \u0939\u0948\u0964 \u0907\u0938\u092e\u0947\u0902 \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a \u0915\u0947 \u0906\u0935\u0936\u094d\u092f\u0915 \u0924\u0924\u094d\u0935 \u0936\u093e\u092e\u093f\u0932 \u0939\u0948\u0902, \u091c\u094b \u0917\u094d\u0930\u093e\u0939\u0915 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u0936\u0928 \u0915\u093e \u0935\u094d\u092f\u093e\u092a\u0915 \u0926\u0943\u0936\u094d\u092f \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<h3 id=\"h-powerpoint-template\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"PowerPoint_Template\"><\/span>\u092a\u0949\u0935\u0930\u092a\u0949\u0907\u0902\u091f \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u092a\u0949\u0935\u0930\u092a\u0949\u0907\u0902\u091f \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a \u091f\u0947\u092e\u094d\u092a\u094d\u0932\u0947\u091f \u092e\u0947\u0902 \u0928\u093f\u092e\u094d\u0928\u0932\u093f\u0916\u093f\u0924 \u0935\u093f\u0936\u0947\u0937\u0924\u093e\u090f\u0902 \u0936\u093e\u092e\u093f\u0932 \u0939\u0948\u0902:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u090f\u0915 \u092d\u093e\u0935\u0928\u093e\u0924\u094d\u092e\u0915 \u0938\u094d\u0925\u093f\u0924\u093f \u0930\u0947\u0916\u093e \u0917\u094d\u0930\u093e\u092b<\/li>\n\n\n\n<li>\u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0915\u094b \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e \u0939\u0948<\/li>\n\n\n\n<li>\u0905\u092a\u0947\u0915\u094d\u0937\u093e\u090f\u0902<\/li>\n\n\n\n<li>\u0917\u094d\u0930\u093e\u0939\u0915 <a href=\"https:\/\/www.investglass.com\/hi\/%e0%a4%b8%e0%a4%b0%e0%a5%8d%e0%a4%b5%e0%a4%95%e0%a4%be%e0%a4%b2%e0%a4%bf%e0%a4%95-100-%e0%a4%b8%e0%a4%ac%e0%a4%b8%e0%a5%87-%e0%a4%aa%e0%a5%8d%e0%a4%b0%e0%a4%b8%e0%a4%bf%e0%a4%a6%e0%a5%8d%e0%a4%a7\/\">\u0909\u0926\u094d\u0927\u0930\u0923<\/a><\/li>\n\n\n\n<li>\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u093e \u090f\u0915 \u0926\u0943\u0936\u094d\u092f \u0928\u093f\u0930\u0942\u092a\u0923<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u092f\u0939 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u0921\u093e\u0909\u0928\u0932\u094b\u0921 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0928\u093f\u0903\u0936\u0941\u0932\u094d\u0915 \u0939\u0948 \u0914\u0930 \u0907\u0938\u0947 \u0938\u0902\u092a\u093e\u0926\u093f\u0924 \u0915\u0930\u0928\u093e \u0906\u0938\u093e\u0928 \u0939\u0948, \u091c\u093f\u0938\u0938\u0947 \u092f\u0939 \u0909\u0928 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e\u0913\u0902 \u0915\u0947 \u0932\u093f\u090f \u092d\u0940 \u0938\u0941\u0932\u092d \u0939\u094b \u091c\u093e\u0924\u093e \u0939\u0948 \u091c\u093f\u0928\u0915\u0947 \u092a\u093e\u0938 \u0921\u093f\u091c\u093e\u0907\u0928 \u0915\u094c\u0936\u0932 \u0928\u0939\u0940\u0902 \u0939\u0948\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u092f\u0939 \u092c\u0948\u0920\u0915\u094b\u0902 \u0914\u0930 \u0915\u093e\u0930\u094d\u092f\u0936\u093e\u0932\u093e\u0913\u0902 \u092e\u0947\u0902 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092a\u094d\u0930\u0938\u094d\u0924\u0941\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915 \u0909\u0924\u094d\u0915\u0943\u0937\u094d\u091f \u0935\u093f\u0915\u0932\u094d\u092a \u0939\u0948\u0964.<\/p>\n\n\n\n<h3 id=\"h-pdf-template\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"PDF_Template\"><\/span>\u092a\u0940\u0921\u0940\u090f\u092b \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0938\u0902\u092a\u093e\u0926\u0928 \u092f\u094b\u0917\u094d\u092f \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092a\u0940\u0921\u0940\u090f\u092b \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u090f\u0915 \u092c\u0939\u0941\u092e\u0941\u0916\u0940 \u0909\u092a\u0915\u0930\u0923 \u0939\u0948 \u091c\u093f\u0938\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0915\u094b \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u0922\u0902\u0917 \u0938\u0947 \u0926\u0930\u094d\u0936\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u0915\u093f\u092f\u093e \u0917\u092f\u093e \u0939\u0948\u0964 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u092a\u0928\u0940 \u0935\u093f\u0936\u093f\u0937\u094d\u091f \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e\u0913\u0902 \u0915\u0947 \u0905\u0928\u0941\u0930\u0942\u092a \u0924\u0924\u094d\u0935\u094b\u0902 \u0915\u094b \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902, \u0914\u0930 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u092e\u0941\u092b\u094d\u0924 \u0921\u093e\u0909\u0928\u0932\u094b\u0921 \u0915\u0947 \u0932\u093f\u090f \u0909\u092a\u0932\u092c\u094d\u0927 \u0939\u0948\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0907\u0938\u0938\u0947 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u091c\u0930\u0942\u0930\u0924\u094b\u0902 \u092e\u0947\u0902 \u092c\u0926\u0932\u093e\u0935 \u0915\u0947 \u0938\u093e\u0925-\u0938\u093e\u0925 \u0906\u0938\u093e\u0928 \u0905\u092a\u0921\u0947\u091f \u0914\u0930 \u0938\u0902\u0936\u094b\u0927\u0928 \u0915\u0940 \u0938\u0941\u0935\u093f\u0927\u093e \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0915\u0947 \u092e\u0948\u092a\u093f\u0902\u0917 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u092e\u0947\u0902 \u0938\u0941\u0927\u093e\u0930 \u0939\u094b\u0924\u093e \u0939\u0948\u0964.<\/p>\n\n\n\n<h2 id=\"h-advanced-tools-for-customer-journey-mapping\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Advanced_Tools_for_Customer_Journey_Mapping\"><\/span>\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u0947 \u0932\u093f\u090f \u0909\u0928\u094d\u0928\u0924 \u0909\u092a\u0915\u0930\u0923<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u091c\u094b \u0932\u094b\u0917 \u0905\u092a\u0928\u0947 \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917 \u0915\u094b \u0905\u0917\u0932\u0947 \u0938\u094d\u0924\u0930 \u0924\u0915 \u0932\u0947 \u091c\u093e\u0928\u093e \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902, \u0909\u0928\u0915\u0947 \u0932\u093f\u090f \u0909\u0928\u094d\u0928\u0924 \u0909\u092a\u0915\u0930\u0923 \u091c\u0948\u0938\u0947:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u092e\u093f\u0930\u094b<\/li>\n\n\n\n<li>\u092b\u093f\u0917\u094d\u092e\u093e<\/li>\n\n\n\n<li>LucidChart \u0909\u0928\u094d\u0928\u0924 \u0938\u0941\u0935\u093f\u0927\u093e\u090f\u0901 \u0914\u0930 \u0915\u094d\u0937\u092e\u0924\u093e\u090f\u0901 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948\u0964 \u092f\u0947 \u0909\u092a\u0915\u0930\u0923 \u0936\u0915\u094d\u0924\u093f\u0936\u093e\u0932\u0940 \u0935\u093f\u091c\u093c\u0941\u0905\u0932\u093e\u0907\u091c\u093c\u0947\u0936\u0928 \u0935\u093f\u0915\u0932\u094d\u092a \u0914\u0930 \u0938\u0939\u092f\u094b\u0917 \u0938\u0941\u0935\u093f\u0927\u093e\u090f\u0901 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u091c\u094b \u092e\u0948\u092a\u093f\u0902\u0917 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u094b \u0915\u093e\u092b\u0940 \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964 \u092f\u0947 \u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u0938\u0947\u0935\u093e\u0913\u0902 \u0915\u0947 \u0938\u093e\u0925 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u0936\u0928 \u0915\u094b \u092e\u0948\u092a \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u092d\u0940 \u092e\u0926\u0926 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902, \u091c\u093f\u0938\u0938\u0947 \u0938\u092d\u0940 \u091f\u091a\u092a\u0949\u0907\u0902\u091f\u094d\u0938 \u0915\u093e \u0935\u094d\u092f\u093e\u092a\u0915 \u0926\u0943\u0936\u094d\u092f \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0939\u094b\u0924\u093e \u0939\u0948\u0964 \u0907\u0938\u0915\u0947 \u0905\u0924\u093f\u0930\u093f\u0915\u094d\u0924, \u0909\u0928\u094d\u0928\u0924 \u0909\u092a\u0915\u0930\u0923\u094b\u0902 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u091c\u091f\u093f\u0932, \u0917\u0948\u0930-\u0930\u0947\u0916\u0940\u092f \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e\u0913\u0902 \u092e\u0947\u0902 \u0906\u092a\u0915\u0947 \u0909\u0924\u094d\u092a\u093e\u0926 \u0915\u0947 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u093e \u092a\u0930\u0940\u0915\u094d\u0937\u0923 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0915\u093f\u092f\u093e \u091c\u093e \u0938\u0915\u0924\u093e \u0939\u0948, \u091c\u093f\u0938\u0938\u0947 \u0935\u093f\u092b\u0932\u0924\u093e\u090f\u0901, \u0924\u094d\u0930\u0941\u091f\u093f \u0938\u0902\u0926\u0947\u0936 \u0914\u0930 \u0915\u0928\u0947\u0915\u094d\u091f\u093f\u0935\u093f\u091f\u0940 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u091c\u0948\u0938\u0940 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u092e\u093f\u0932\u0924\u0940 \u0939\u0948\u0964.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u0906\u0907\u090f \u091c\u093e\u0928\u0947\u0902 \u0915\u093f \u092a\u094d\u0930\u0924\u094d\u092f\u0947\u0915 \u0909\u092a\u0915\u0930\u0923 \u0915\u094d\u092f\u093e-\u0915\u094d\u092f\u093e \u0938\u0941\u0935\u093f\u0927\u093e\u090f\u0901 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948\u0964.<\/p>\n\n\n\n<h3 id=\"h-miro\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Miro\"><\/span>\u092e\u093f\u0930\u094b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u092e\u093f\u0930\u094b \u090f\u0915 \u0928\u093f\u0903\u0936\u0941\u0932\u094d\u0915 \u091f\u0942\u0932 \u0939\u0948 \u091c\u094b \u091f\u0940\u092e\u094b\u0902 \u0915\u094b \u0938\u0902\u0930\u091a\u0928\u093e \u0914\u0930 \u0932\u091a\u0940\u0932\u0947\u092a\u0928 \u0915\u0947 \u092e\u093f\u0936\u094d\u0930\u0923 \u0915\u0947 \u0938\u093e\u0925 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092c\u0928\u093e\u0928\u0947 \u0915\u0940 \u0938\u0941\u0935\u093f\u0927\u093e \u0926\u0947\u0924\u093e \u0939\u0948\u0964 \u0907\u0938\u0915\u093e \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u090f\u0915 \u0938\u0930\u0932 \u0921\u093f\u091c\u093c\u093e\u0907\u0928, \u0906\u0938\u093e\u0928 \u0905\u0928\u0941\u0915\u0942\u0932\u0928 \u0914\u0930 \u0938\u0939\u092f\u094b\u0917\u093e\u0924\u094d\u092e\u0915 \u0938\u0941\u0935\u093f\u0927\u093e\u090f\u0901 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u093e \u0939\u0948, \u091c\u094b \u0907\u0938\u0947 \u091f\u0940\u092e \u092a\u0930\u093f\u092f\u094b\u091c\u0928\u093e\u0913\u0902 \u0915\u0947 \u0932\u093f\u090f \u0906\u0926\u0930\u094d\u0936 \u092c\u0928\u093e\u0924\u093e \u0939\u0948\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u092e\u093f\u0930\u094b \u092e\u0947\u0902 \u0938\u0930\u094d\u0935\u093f\u0938 \u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f \u092e\u0948\u092a \u0938\u092b\u0932 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u0947 \u0932\u093f\u090f \u0906\u0935\u0936\u094d\u092f\u0915 \u092a\u0930\u094d\u0926\u0947 \u0915\u0947 \u092a\u0940\u091b\u0947 \u0915\u0940 \u0915\u093e\u0930\u094d\u0930\u0935\u093e\u0907\u092f\u094b\u0902 \u0915\u094b \u092d\u0940 \u0926\u0930\u094d\u0936\u093e\u0924\u093e \u0939\u0948\u0964.<\/p>\n\n\n\n<h3 id=\"h-figma\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Figma\"><\/span>\u092b\u093f\u0917\u094d\u092e\u093e<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u092b\u093f\u0917\u094d\u092e\u093e \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e\u0913\u0902 \u0915\u094b \u0926\u0943\u0936\u094d\u092f \u0905\u0928\u0941\u0915\u0942\u0932\u0928 \u0935\u093f\u0915\u0932\u094d\u092a\u094b\u0902 \u0915\u0947 \u0938\u093e\u0925 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092c\u0928\u093e\u0928\u0947 \u0915\u0940 \u0938\u0941\u0935\u093f\u0927\u093e \u0926\u0947\u0924\u093e \u0939\u0948, \u091c\u093f\u0938\u0938\u0947 \u0921\u093f\u091c\u093c\u093e\u0907\u0928 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u092c\u0947\u0939\u0924\u0930 \u0939\u094b\u0924\u0940 \u0939\u0948\u0964 \u092f\u0939 \u091f\u0942\u0932 \u0909\u0928 \u0932\u094b\u0917\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915\u0926\u092e \u0938\u0939\u0940 \u0939\u0948 \u091c\u094b \u090f\u0915 \u0906\u0915\u0930\u094d\u0937\u0915 \u0914\u0930 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u091f\u093f\u0935 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u091a\u093e\u0939\u0924\u0947 \u0939\u0948\u0902 \u091c\u093f\u0938\u0947 \u0906\u0938\u093e\u0928\u0940 \u0938\u0947 \u0938\u093e\u091d\u093e \u0915\u093f\u092f\u093e \u091c\u093e \u0938\u0915\u0947 \u0914\u0930 \u091c\u093f\u0938 \u092a\u0930 \u092e\u093f\u0932\u0915\u0930 \u0915\u093e\u092e \u0915\u093f\u092f\u093e \u091c\u093e \u0938\u0915\u0947\u0964.<\/p>\n\n\n\n<h3 id=\"h-lucidchart\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"LucidChart\"><\/span>\u0932\u094d\u092f\u0942\u0938\u093f\u0921\u091a\u093e\u0930\u094d\u091f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">LucidChart \u0915\u0947 \u092e\u0941\u092b\u093c\u094d\u0924 \u092a\u094d\u0932\u093e\u0928 \u092e\u0947\u0902 \u0924\u0940\u0928 \u0938\u0902\u092a\u093e\u0926\u0928 \u092f\u094b\u0917\u094d\u092f \u0926\u0938\u094d\u0924\u093e\u0935\u0947\u091c\u093c \u0914\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u0947 \u0932\u093f\u090f 100 \u0938\u0947 \u0905\u0927\u093f\u0915 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f \u0936\u093e\u092e\u093f\u0932 \u0939\u0948\u0902\u0964 \u092f\u0939 \u090f\u0915 \u0936\u0915\u094d\u0924\u093f\u0936\u093e\u0932\u0940 \u091f\u0942\u0932 \u0939\u0948 \u091c\u094b \u0935\u094d\u092f\u093e\u092a\u0915 \u0938\u0947\u0935\u093e \u092c\u094d\u0932\u0942\u092a\u094d\u0930\u093f\u0902\u091f \u0914\u0930 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092c\u0928\u093e\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u0915\u0930\u0924\u093e \u0939\u0948, \u091c\u093f\u0938\u0938\u0947 UX \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u0947 \u0938\u093e\u0925 \u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0915\u094b \u0926\u0947\u0916\u0928\u093e \u0914\u0930 \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930\u0928\u093e \u0906\u0938\u093e\u0928 \u0939\u094b \u091c\u093e\u0924\u093e \u0939\u0948\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0935\u094d\u092f\u0915\u094d\u0924\u093f\u0917\u0924 \u092f\u094b\u091c\u0928\u093e\u0913\u0902 \u0915\u0940 \u0936\u0941\u0930\u0941\u0906\u0924\u0940 \u0915\u0940\u092e\u0924 \u092d\u0940 \u0915\u093f\u092b\u093e\u092f\u0924\u0940 \u0939\u0948, \u091c\u093f\u0938\u0938\u0947 \u092f\u0939 \u091b\u094b\u091f\u0947 \u0935\u094d\u092f\u0935\u0938\u093e\u092f\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u0938\u0941\u0932\u092d \u0939\u094b \u091c\u093e\u0924\u0940 \u0939\u0948\u0964.<\/p>\n\n\n\n<h2 id=\"h-best-practices-for-customer-journey-mapping\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Best_Practices_for_Customer_Journey_Mapping\"><\/span>\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u0947 \u0932\u093f\u090f \u0938\u0930\u094d\u0935\u094b\u0924\u094d\u0924\u092e \u0905\u092d\u094d\u092f\u093e\u0938<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"699\" src=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/02\/8ryz8t0bwx4-1024x699.jpg\" alt=\"\u092c\u094d\u0930\u093e\u0902\u0921\u093f\u0902\u0917\" class=\"wp-image-35565\" srcset=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/02\/8ryz8t0bwx4-1024x699.jpg 1024w, https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/02\/8ryz8t0bwx4-300x205.jpg 300w, https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/02\/8ryz8t0bwx4-768x524.jpg 768w, https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/02\/8ryz8t0bwx4-1536x1048.jpg 1536w, https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/02\/8ryz8t0bwx4.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u0948\u092a\u093f\u0902\u0917 \u092e\u0947\u0902 \u0938\u0930\u094d\u0935\u094b\u0924\u094d\u0924\u092e \u092a\u094d\u0930\u0925\u093e\u0913\u0902 \u0915\u093e \u092a\u093e\u0932\u0928 \u0915\u0930\u0928\u0947 \u0938\u0947 \u0906\u092a\u0915\u0947 \u0928\u0915\u094d\u0936\u094b\u0902 \u0915\u0940 \u092a\u094d\u0930\u092d\u093e\u0935\u0936\u0940\u0932\u0924\u093e \u092e\u0947\u0902 \u0915\u093e\u092b\u0940 \u0905\u0902\u0924\u0930 \u0906 \u0938\u0915\u0924\u093e \u0939\u0948\u0964 \u0907\u0928 \u092a\u094d\u0930\u0925\u093e\u0913\u0902 \u092e\u0947\u0902 \u0939\u093f\u0924\u0927\u093e\u0930\u0915\u094b\u0902 \u0915\u0947 \u0938\u093e\u0925 \u0938\u0939\u092f\u094b\u0917 \u0915\u0930\u0928\u093e, \u0928\u093f\u092f\u092e\u093f\u0924 \u0930\u0942\u092a \u0938\u0947 \u0928\u0915\u094d\u0936\u094b\u0902 \u0915\u094b \u0905\u092a\u0921\u0947\u091f \u0915\u0930\u0928\u093e, \u0914\u0930 <a href=\"https:\/\/www.investglass.com\/hi\/%e0%a4%97%e0%a5%8d%e0%a4%b0%e0%a4%be%e0%a4%b9%e0%a4%95%e0%a5%8b%e0%a4%82-%e0%a4%aa%e0%a4%b0-%e0%a4%a7%e0%a5%8d%e0%a4%af%e0%a4%be%e0%a4%a8-%e0%a4%95%e0%a5%87%e0%a4%82%e0%a4%a6%e0%a5%8d%e0%a4%b0\/\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0928\u093e<\/a>-\u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0938\u092e\u093e\u0927\u093e\u0928\u0964 \u092f\u0939 \u0935\u093f\u091a\u093e\u0930 \u0915\u0930\u0928\u093e \u092d\u0940 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0939\u0948 \u0915\u093f \u0906\u092a \u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u0926\u0930\u094d\u0936\u0915\u094b\u0902 \u0915\u0947 \u0938\u093e\u092e\u0928\u0947 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a \u0915\u0948\u0938\u0947 \u092a\u094d\u0930\u0938\u094d\u0924\u0941\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902, \u0915\u094d\u092f\u094b\u0902\u0915\u093f \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u092a\u094d\u0930\u0938\u094d\u0924\u0941\u0924 \u0915\u0930\u0928\u0947 \u0915\u093e \u0924\u0930\u0940\u0915\u093e \u0938\u092e\u091d \u0914\u0930 \u091c\u0941\u0921\u093c\u093e\u0935 \u0915\u094b \u092a\u094d\u0930\u092d\u093e\u0935\u093f\u0924 \u0915\u0930 \u0938\u0915\u0924\u093e \u0939\u0948\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0907\u0928 \u0930\u0923\u0928\u0940\u0924\u093f\u092f\u094b\u0902 \u0915\u094b \u0932\u093e\u0917\u0942 \u0915\u0930\u0928\u0947 \u0938\u0947 \u092f\u0939 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0939\u094b\u0924\u093e \u0939\u0948 \u0915\u093f \u0906\u092a\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092a\u094d\u0930\u093e\u0938\u0902\u0917\u093f\u0915 \u0914\u0930 \u092a\u094d\u0930\u092d\u093e\u0935\u0936\u093e\u0932\u0940 \u092c\u0928\u0947 \u0930\u0939\u0947\u0902\u0964.<\/p>\n\n\n\n<h3 id=\"h-collaborate-with-stakeholders\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Collaborate_with_Stakeholders\"><\/span>\u0939\u093f\u0924\u0927\u093e\u0930\u0915\u094b\u0902 \u0915\u0947 \u0938\u093e\u0925 \u0938\u0939\u092f\u094b\u0917 \u0915\u0930\u0947\u0902<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0938\u0939\u092f\u094b\u0917 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u0948\u092a\u093f\u0902\u0917 \u092e\u0947\u0902 \u090f\u0915 \u092e\u0941\u0916\u094d\u092f \u0915\u0941\u0902\u091c\u0940 \u0939\u0948\u0964 \u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u0935\u093f\u092d\u093e\u0917\u094b\u0902 \u0915\u0947 \u0939\u093f\u0924\u0927\u093e\u0930\u0915\u094b\u0902 \u0915\u094b \u0936\u093e\u092e\u093f\u0932 \u0915\u0930\u0928\u093e, \u091c\u0948\u0938\u0947 \u0915\u093f \u092c\u093f\u0915\u094d\u0930\u0940, \u0935\u093f\u092a\u0923\u0928, \u0914\u0930 <a href=\"https:\/\/www.investglass.com\/hi\/%e0%a4%97%e0%a5%8d%e0%a4%b0%e0%a4%be%e0%a4%b9%e0%a4%95-%e0%a4%b8%e0%a5%87%e0%a4%b5%e0%a4%be-%e0%a4%95%e0%a5%8d%e0%a4%af%e0%a4%be-%e0%a4%b9%e0%a5%88\/\">\u0917\u094d\u0930\u093e\u0939\u0915 \u0938\u0947\u0935\u093e<\/a>, \u092f\u0939 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948 \u0915\u093f \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u093e \u090f\u0915 \u0935\u094d\u092f\u093e\u092a\u0915 \u0926\u0943\u0937\u094d\u091f\u093f\u0915\u094b\u0923 \u092a\u094d\u0930\u0938\u094d\u0924\u0941\u0924 \u0915\u0930\u0947\u0964 \u0907\u0928 \u091f\u0940\u092e\u094b\u0902 \u0915\u0940 \u092a\u094d\u0930\u0924\u093f\u0915\u094d\u0930\u093f\u092f\u093e \u0917\u094d\u0930\u093e\u0939\u0915 \u0907\u0902\u091f\u0930\u0948\u0915\u094d\u0936\u0928 \u0914\u0930 \u0926\u0930\u094d\u0926 \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u092e\u0947\u0902 \u092e\u0942\u0932\u094d\u092f\u0935\u093e\u0928 \u0905\u0902\u0924\u0930\u094d\u0926\u0943\u0937\u094d\u091f\u093f \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u0940 \u0939\u0948, \u091c\u093f\u0938\u0938\u0947 \u0905\u0927\u093f\u0915 \u0938\u091f\u0940\u0915 \u0914\u0930 \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092c\u0928\u093e\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u092e\u093f\u0932\u0924\u0940 \u0939\u0948\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u091f\u0940\u092e\u094b\u0902 \u0915\u0947 \u092a\u094d\u0930\u092f\u093e\u0938\u094b\u0902 \u0915\u094b \u0938\u092e\u0928\u094d\u0935\u093f\u0924 \u0915\u0930\u0915\u0947, \u0906\u092a \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u090f\u0915 \u0938\u093e\u091d\u093e \u0938\u092e\u091d \u0914\u0930 \u092a\u094d\u0930\u0924\u093f\u092c\u0926\u094d\u0927\u0924\u093e \u0915\u094b \u092c\u0922\u093c\u093e\u0935\u093e \u0926\u0947 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<h3 id=\"h-regularly-update-maps\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Regularly_Update_Maps\"><\/span>\u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u094b\u0902 \u0915\u094b \u0928\u093f\u092f\u092e\u093f\u0924 \u0930\u0942\u092a \u0938\u0947 \u0905\u092a\u0921\u0947\u091f \u0915\u0930\u0947\u0902<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0917\u0924\u093f\u0936\u0940\u0932 \u0926\u0938\u094d\u0924\u093e\u0935\u0947\u091c\u093c \u0939\u094b\u0924\u0947 \u0939\u0948\u0902 \u091c\u093f\u0928\u094d\u0939\u0947\u0902 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0947 \u092c\u0926\u0932\u0924\u0947 \u0935\u094d\u092f\u0935\u0939\u093e\u0930 \u0914\u0930 \u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915\u0924\u093e\u0913\u0902 \u0915\u094b \u0926\u0930\u094d\u0936\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0928\u093f\u092f\u092e\u093f\u0924 \u0930\u0942\u092a \u0938\u0947 \u0905\u092a\u0921\u0947\u091f \u0915\u093f\u092f\u093e \u091c\u093e\u0928\u093e \u091a\u093e\u0939\u093f\u090f\u0964 \u0928\u093f\u0930\u0902\u0924\u0930 \u0905\u092a\u0921\u0947\u091f \u092f\u0939 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u0915\u093f \u0907\u0928 \u092a\u0930\u093f\u0935\u0930\u094d\u0924\u0928\u094b\u0902 \u0915\u0947 \u0926\u094c\u0930\u093e\u0928 \u0906\u092a\u0915\u0940 \u0915\u0902\u092a\u0928\u0940 \u0915\u0940 \u0930\u0923\u0928\u0940\u0924\u093f\u092f\u093e\u0901 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0906\u0935\u0936\u094d\u092f\u0915\u0924\u093e\u0913\u0902 \u0915\u094b \u092a\u0942\u0930\u093e \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u092a\u094d\u0930\u093e\u0938\u0902\u0917\u093f\u0915 \u0914\u0930 \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u092c\u0928\u0940 \u0930\u0939\u0947\u0902\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0928\u093f\u092f\u092e\u093f\u0924 \u0938\u092e\u0940\u0915\u094d\u0937\u093e \u0938\u0947 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0905\u092a\u0947\u0915\u094d\u0937\u093e\u0913\u0902 \u092e\u0947\u0902 \u092c\u0926\u0932\u093e\u0935 \u0915\u094b \u092a\u0939\u091a\u093e\u0928\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u092e\u093f\u0932\u0924\u0940 \u0939\u0948 \u0914\u0930 \u0906\u092a \u0905\u092a\u0928\u0940 \u0915\u093e\u0930\u094d\u092f\u0936\u0948\u0932\u0940 \u0915\u094b \u0924\u0926\u0928\u0941\u0938\u093e\u0930 \u0905\u0928\u0941\u0915\u0942\u0932\u093f\u0924 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964 \u0905\u092a\u0928\u0947 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u094b\u0902 \u0915\u094b \u0905\u0926\u094d\u092f\u0924\u0928 \u0930\u0916\u0928\u093e \u0909\u0928\u0915\u0940 \u092a\u094d\u0930\u092d\u093e\u0935\u0936\u0940\u0932\u0924\u093e \u092c\u0928\u093e\u090f \u0930\u0916\u0928\u0947 \u0914\u0930 \u092f\u0939 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u0939\u0948 \u0915\u093f \u0935\u0947 \u092e\u0942\u0932\u094d\u092f\u0935\u093e\u0928 \u0905\u0902\u0924\u0930\u094d\u0926\u0943\u0937\u094d\u091f\u093f \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u0947 \u0930\u0939\u0947\u0902\u0964.<\/p>\n\n\n\n<h3 id=\"h-focus-on-customer-centric-solutions\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Focus_on_Customer-Centric_Solutions\"><\/span>\u0917\u094d\u0930\u093e\u0939\u0915-\u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0938\u092e\u093e\u0927\u093e\u0928\u094b\u0902 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0947\u0902<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915-\u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0938\u092e\u093e\u0927\u093e\u0928\u094b\u0902 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0928\u093e, \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u094b \u0926\u0942\u0930 \u0915\u0930\u0928\u0947 \u0914\u0930 \u0909\u0928\u0915\u0940 \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u092c\u0922\u093c\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0906\u0935\u0936\u094d\u092f\u0915 \u0939\u0948\u0964 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u092e\u0947\u0902 \u0906\u0928\u0947 \u0935\u093e\u0932\u0940 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0928\u0947 \u0915\u0947 \u092c\u093e\u0926, \u0935\u094d\u092f\u0935\u0938\u093e\u092f\u094b\u0902 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 \u0905\u0928\u0941\u092d\u0935 \u0915\u0947 \u0932\u093f\u090f \u0930\u0923\u0928\u0940\u0924\u093f\u092f\u094b\u0902 \u092a\u0930 \u0935\u093f\u091a\u093e\u0930-\u0935\u093f\u092e\u0930\u094d\u0936 \u0914\u0930 \u0909\u0928\u094d\u0939\u0947\u0902 \u0932\u093e\u0917\u0942 \u0915\u0930\u0928\u093e \u091a\u093e\u0939\u093f\u090f\u0964 \u092f\u0939 \u0926\u0943\u0937\u094d\u091f\u093f\u0915\u094b\u0923 \u0928 \u0915\u0947\u0935\u0932 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u094b \u092c\u0928\u093e\u090f \u0930\u0916\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u0915\u0930\u0924\u093e \u0939\u0948, \u092c\u0932\u094d\u0915\u093f \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u091c\u0930\u0942\u0930\u0924\u094b\u0902 \u0915\u093e \u092a\u0942\u0930\u094d\u0935\u093e\u0928\u0941\u092e\u093e\u0928 \u0932\u0917\u093e\u0915\u0930 \u0909\u0928\u094d\u0939\u0947\u0902 \u0938\u0915\u094d\u0930\u093f\u092f \u0938\u0947\u0935\u093e \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0928\u0947 \u092e\u0947\u0902 \u092d\u0940 \u0938\u0939\u093e\u092f\u0915 \u0939\u094b\u0924\u093e \u0939\u0948\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0909\u091a\u093f\u0924 \u092c\u094d\u0930\u093e\u0902\u0921\u093f\u0902\u0917 \u0915\u0947 \u0938\u093e\u0925 \u090f\u0915 \u0938\u094d\u092a\u0937\u094d\u091f \u0914\u0930 \u0938\u0902\u0915\u094d\u0937\u093f\u092a\u094d\u0924 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0928\u0947 \u0938\u0947 \u0928\u0915\u093e\u0930\u093e\u0924\u094d\u092e\u0915 \u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0915\u094b \u0915\u092e \u0915\u0930\u0928\u0947 \u0914\u0930 \u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u0915\u094b \u092c\u0922\u093c\u093e\u0935\u093e \u0926\u0947\u0928\u0947 \u092e\u0947\u0902 \u092e\u0926\u0926 \u092e\u093f\u0932\u0924\u0940 \u0939\u0948\u0964.<\/p>\n\n\n\n<h2 id=\"h-summary\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary\"><\/span>\u0938\u093e\u0930\u093e\u0902\u0936<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930, \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0938\u092e\u091d\u0928\u0947 \u0914\u0930 \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0905\u092e\u0942\u0932\u094d\u092f \u0909\u092a\u0915\u0930\u0923 \u0939\u0948\u0902\u0964 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f\u094d\u0938 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0915\u0947, \u092a\u094d\u0930\u092e\u0941\u0916 \u0924\u0924\u094d\u0935\u094b\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0915\u0947, \u0935\u093f\u092d\u093f\u0928\u094d\u0928 \u092a\u094d\u0930\u0915\u093e\u0930 \u0915\u0947 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u094b\u0902 \u0915\u093e \u0905\u0927\u094d\u092f\u092f\u0928 \u0915\u0930\u0915\u0947 \u0914\u0930 \u0938\u0930\u094d\u0935\u094b\u0924\u094d\u0924\u092e \u092a\u094d\u0930\u0925\u093e\u0913\u0902 \u0915\u093e \u092a\u093e\u0932\u0928 \u0915\u0930\u0915\u0947, \u0935\u094d\u092f\u0935\u0938\u093e\u092f \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092c\u0928\u093e \u0938\u0915\u0924\u0947 \u0939\u0948\u0902 \u091c\u094b \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u0914\u0930 \u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u0915\u094b \u092c\u0922\u093c\u093e\u0935\u093e \u0926\u0947\u0924\u0947 \u0939\u0948\u0902\u0964 \u0907\u0928 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u094b\u0902 \u0915\u094b \u0928\u093f\u092f\u092e\u093f\u0924 \u0930\u0942\u092a \u0938\u0947 \u0905\u092a\u0921\u0947\u091f \u0915\u0930\u0928\u093e \u0914\u0930 \u0917\u094d\u0930\u093e\u0939\u0915-\u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0938\u092e\u093e\u0927\u093e\u0928\u094b\u0902 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0928\u093e \u092f\u0939 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930\u0924\u093e \u0939\u0948 \u0915\u093f \u0906\u092a\u0915\u0940 \u0930\u0923\u0928\u0940\u0924\u093f\u092f\u093e\u0901 \u092a\u094d\u0930\u093e\u0938\u0902\u0917\u093f\u0915 \u0914\u0930 \u092a\u094d\u0930\u092d\u093e\u0935\u0936\u093e\u0932\u0940 \u092c\u0928\u0940 \u0930\u0939\u0947\u0902\u0964 \u0906\u091c \u0939\u0940 \u0905\u092a\u0928\u0940 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0936\u0941\u0930\u0942 \u0915\u0930\u0947\u0902 \u0914\u0930 \u092c\u0947\u0939\u0924\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u0940 \u0938\u0902\u092d\u093e\u0935\u0928\u093e\u0913\u0902 \u0915\u094b \u0909\u091c\u093e\u0917\u0930 \u0915\u0930\u0947\u0902\u0964.<\/p>\n\n\n\n<h2 id=\"h-frequently-asked-questions\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>\u0905\u0915\u094d\u0938\u0930 \u092a\u0942\u091b\u0947 \u091c\u093e\u0928\u0947 \u0935\u093e\u0932\u0947 \u092a\u094d\u0930\u0936\u094d\u0928\u094b\u0902<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 id=\"h-why-should-i-use-customer-journey-map-templates\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_should_I_use_customer_journey_map_templates\"><\/span>\u092e\u0941\u091d\u0947 \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a \u091f\u0947\u092e\u094d\u092a\u094d\u0932\u0947\u091f \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u094d\u092f\u094b\u0902 \u0915\u0930\u0928\u093e \u091a\u093e\u0939\u093f\u090f?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a \u091f\u0947\u092e\u094d\u092a\u094d\u0932\u0947\u091f \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930\u0928\u0947 \u0938\u0947 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u091c\u093e\u0928\u0915\u093e\u0930\u093f\u092f\u094b\u0902 \u0915\u094b \u0906\u0938\u093e\u0928\u0940 \u0938\u0947 \u092a\u094d\u0930\u093e\u092a\u094d\u0924 \u0915\u093f\u092f\u093e \u091c\u093e \u0938\u0915\u0924\u093e \u0939\u0948, \u091c\u093f\u0938\u0938\u0947 \u0906\u092a \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0938\u0902\u0924\u0941\u0937\u094d\u091f\u093f \u0914\u0930 \u0935\u092b\u093e\u0926\u093e\u0930\u0940 \u0915\u094b \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u0922\u0902\u0917 \u0938\u0947 \u092c\u0922\u093c\u093e \u0938\u0915\u0924\u0947 \u0939\u0948\u0902\u0964 \u092f\u0939 \u092a\u094d\u0930\u0915\u094d\u0930\u093f\u092f\u093e \u0915\u094b \u0938\u0941\u0935\u094d\u092f\u0935\u0938\u094d\u0925\u093f\u0924 \u0915\u0930\u0928\u0947 \u0915\u093e \u090f\u0915 \u0938\u094d\u092e\u093e\u0930\u094d\u091f \u0924\u0930\u0940\u0915\u093e \u0939\u0948, \u091c\u093f\u0938\u0938\u0947 \u092f\u0939 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0939\u094b\u0924\u093e \u0939\u0948 \u0915\u093f \u0906\u092a \u0915\u094b\u0908 \u092d\u0940 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0928 \u091a\u0942\u0915\u0947\u0902\u0964.<\/p>\n\n\n\n<h3 id=\"h-what-are-significant-milestones-in-a-customer-journey-map\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_are_significant_milestones_in_a_customer_journey_map\"><\/span>\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092e\u0947\u0902 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092a\u0921\u093c\u093e\u0935 \u0915\u094d\u092f\u093e \u0939\u0948\u0902?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u092e\u0947\u0902 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092a\u0921\u093c\u093e\u0935 \u0906\u0935\u0936\u094d\u092f\u0915 \u091c\u093e\u0901\u091a \u092c\u093f\u0902\u0926\u0941\u0913\u0902 \u0915\u094b \u0926\u0930\u094d\u0936\u093e\u0924\u0947 \u0939\u0948\u0902 \u091c\u094b \u0906\u092a\u0915\u0947 \u0935\u094d\u092f\u093e\u0935\u0938\u093e\u092f\u093f\u0915 \u0932\u0915\u094d\u0937\u094d\u092f\u094b\u0902 \u0915\u0940 \u0913\u0930 \u092a\u094d\u0930\u0917\u0924\u093f \u0915\u094b \u092a\u094d\u0930\u0924\u093f\u092c\u093f\u0902\u092c\u093f\u0924 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902 \u0914\u0930 \u0938\u0902\u092d\u093e\u0935\u093f\u0924 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u094b \u0909\u091c\u093e\u0917\u0930 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u0907\u0928\u092e\u0947\u0902 \u0917\u094d\u0930\u093e\u0939\u0915 \u0915\u094b \u0915\u0902\u092a\u0928\u0940 \u092e\u0947\u0902 \u0936\u093e\u092e\u093f\u0932 \u0915\u0930\u0928\u093e, \u092a\u0939\u0932\u0940 \u0916\u0930\u0940\u0926\u093e\u0930\u0940 \u092f\u093e \u0910\u0938\u0947 \u092b\u0940\u0921\u092c\u0948\u0915 \u092c\u093f\u0902\u0926\u0941 \u0936\u093e\u092e\u093f\u0932 \u0939\u094b \u0938\u0915\u0924\u0947 \u0939\u0948\u0902 \u091c\u094b \u0938\u092e\u0917\u094d\u0930 \u0917\u094d\u0930\u093e\u0939\u0915 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e\u0924\u0947 \u0939\u0948\u0902\u0964.<\/p>\n\n\n\n<h3 id=\"h-how-often-should-i-update-my-customer-journey-map\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_often_should_I_update_my_customer_journey_map\"><\/span>\u092e\u0941\u091d\u0947 \u0905\u092a\u0928\u0947 \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a \u0915\u094b \u0915\u093f\u0924\u0928\u0940 \u092c\u093e\u0930 \u0905\u092a\u0921\u0947\u091f \u0915\u0930\u0928\u093e \u091a\u093e\u0939\u093f\u090f?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0947 \u092c\u0926\u0932\u0924\u0947 \u0935\u094d\u092f\u0935\u0939\u093e\u0930 \u0914\u0930 \u092a\u094d\u0930\u093e\u0925\u092e\u093f\u0915\u0924\u093e\u0913\u0902 \u0915\u0947 \u0905\u0928\u0941\u0930\u0942\u092a \u092c\u0928\u0947 \u0930\u0939\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u0906\u092a\u0915\u094b \u0928\u093f\u092f\u092e\u093f\u0924 \u0930\u0942\u092a \u0938\u0947 \u0905\u092a\u0928\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u094b \u0905\u092a\u0921\u0947\u091f \u0915\u0930\u0928\u093e \u091a\u093e\u0939\u093f\u090f\u0964 \u0907\u0938 \u0924\u0930\u0939, \u092f\u0939 \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u092c\u0928\u093e \u0930\u0939\u0924\u093e \u0939\u0948 \u0914\u0930 \u0906\u092a\u0915\u0947 \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0947 \u0905\u0928\u0941\u092d\u0935\u094b\u0902 \u0915\u094b \u0938\u0939\u0940 \u092e\u093e\u092f\u0928\u0947 \u092e\u0947\u0902 \u0926\u0930\u094d\u0936\u093e\u0924\u093e \u0939\u0948\u0964.<\/p>\n\n\n\n<h3 id=\"h-what-tools-can-i-use-for-advanced-customer-journey-mapping\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_tools_can_I_use_for_advanced_customer_journey_mapping\"><\/span>\u090f\u0921\u0935\u093e\u0902\u0938\u094d\u0921 \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a\u093f\u0902\u0917 \u0915\u0947 \u0932\u093f\u090f \u092e\u0948\u0902 \u0915\u093f\u0928 \u091f\u0942\u0932\u094d\u0938 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930 \u0938\u0915\u0924\u093e \u0939\u0942\u0901?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0909\u0928\u094d\u0928\u0924 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0915\u0947 \u0932\u093f\u090f \u0906\u092a \u092e\u093f\u0930\u094b, \u092b\u093f\u0917\u094d\u092e\u093e \u0914\u0930 \u0932\u094d\u092f\u0942\u0938\u093f\u0921\u091a\u093e\u0930\u094d\u091f \u091c\u0948\u0938\u0947 \u091f\u0942\u0932 \u0915\u093e \u0909\u092a\u092f\u094b\u0917 \u0915\u0930 \u0938\u0915\u0924\u0947 \u0939\u0948\u0902, \u0915\u094d\u092f\u094b\u0902\u0915\u093f \u092f\u0947 \u0938\u0939\u092f\u094b\u0917 \u0914\u0930 \u0935\u093f\u0938\u094d\u0924\u0943\u0924 \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u0915\u0947 \u0932\u093f\u090f \u092c\u0947\u0939\u0924\u0930\u0940\u0928 \u0938\u0941\u0935\u093f\u0927\u093e\u090f\u0901 \u092a\u094d\u0930\u0926\u093e\u0928 \u0915\u0930\u0924\u0947 \u0939\u0948\u0902\u0964 \u092f\u0947 \u0935\u093f\u0915\u0932\u094d\u092a \u0906\u092a\u0915\u0947 \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u0935\u093e\u0915\u0908 \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e \u0938\u0915\u0924\u0947 \u0939\u0948\u0902!<\/p>\n\n\n\n<h3 id=\"h-how-can-i-ensure-my-customer-journey-map-is-customer-centric\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_can_I_ensure_my_customer_journey_map_is_customer-centric\"><\/span>\u092e\u0948\u0902 \u092f\u0939 \u0915\u0948\u0938\u0947 \u0938\u0941\u0928\u093f\u0936\u094d\u091a\u093f\u0924 \u0915\u0930 \u0938\u0915\u0924\u093e \u0939\u0942\u0901 \u0915\u093f \u092e\u0947\u0930\u093e \u0915\u0938\u094d\u091f\u092e\u0930 \u091c\u0930\u094d\u0928\u0940 \u092e\u0948\u092a \u0917\u094d\u0930\u093e\u0939\u0915-\u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0939\u094b?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0905\u092a\u0928\u0947 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u094b \u0917\u094d\u0930\u093e\u0939\u0915-\u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u092c\u0928\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f, \u0917\u094d\u0930\u093e\u0939\u0915\u094b\u0902 \u0915\u0940 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u094b \u092a\u0939\u091a\u093e\u0928\u0928\u0947 \u0914\u0930 \u0909\u0928\u0915\u0940 \u092c\u0926\u0932\u0924\u0940 \u091c\u0930\u0942\u0930\u0924\u094b\u0902 \u0915\u094b \u0926\u0930\u094d\u0936\u093e\u0928\u0947 \u0915\u0947 \u0932\u093f\u090f \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930 \u0915\u094b \u0932\u0917\u093e\u0924\u093e\u0930 \u0905\u092a\u0921\u0947\u091f \u0915\u0930\u0928\u0947 \u092a\u0930 \u0927\u094d\u092f\u093e\u0928 \u0915\u0947\u0902\u0926\u094d\u0930\u093f\u0924 \u0915\u0930\u0947\u0902\u0964 \u0907\u0938 \u0924\u0930\u0939, \u0906\u092a \u0909\u0928\u0915\u0947 \u0932\u093f\u090f \u0935\u093e\u0938\u094d\u0924\u0935 \u092e\u0947\u0902 \u092e\u0939\u0924\u094d\u0935\u092a\u0942\u0930\u094d\u0923 \u092c\u093e\u0924\u094b\u0902 \u0938\u0947 \u0905\u0935\u0917\u0924 \u0930\u0939\u0947\u0902\u0917\u0947\u0964.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>A customer journey map template is a guide that helps businesses visualize the customer\u2019s experience with their brand. There are many customer journey mapping templates and journey mapping templates available, so you don\u2019t have to start from scratch. By using a customer journey map template, you can see the entire buying process from the customer\u2019s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":46807,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[1241],"class_list":["post-48289","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-customer-journey"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Top Customer Journey Mapping Templates Explained<\/title>\n<meta name=\"description\" content=\"Explore the Top Customer Journey with effective mapping templates that enhance user experience and identify key pain points.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.investglass.com\/hi\/\u0906\u091c-\u0939\u0940-\u0905\u092a\u0928\u0947-\u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e-\u0905\u0928\u0941\/\" \/>\n<meta property=\"og:locale\" content=\"hi_IN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top Customer Journey Map Template: Boost Your User Experience Today\" \/>\n<meta property=\"og:description\" content=\"A customer journey map template is a guide that helps businesses visualize the customer\u2019s experience with their brand. There are many customer journey\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.investglass.com\/hi\/\u0906\u091c-\u0939\u0940-\u0905\u092a\u0928\u0947-\u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e-\u0905\u0928\u0941\/\" \/>\n<meta property=\"og:site_name\" content=\"InvestGlass\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-13T19:48:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-18T10:26:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2025\/03\/getty-images-YSbJAJ0s3RM-unsplash-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1365\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"InvestGlass\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@investglass\" \/>\n<meta name=\"twitter:site\" content=\"@investglass\" \/>\n<meta name=\"twitter:label1\" content=\"\u0926\u094d\u0935\u093e\u0930\u093e \u0932\u093f\u0916\u093f\u0924\" \/>\n\t<meta name=\"twitter:data1\" content=\"InvestGlass\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u0905\u0928\u0941\u092e\u093e\u0928\u093f\u0924 \u092a\u0922\u093c\u0928\u0947 \u0915\u093e \u0938\u092e\u092f\" \/>\n\t<meta name=\"twitter:data2\" content=\"13 \u092e\u093f\u0928\u091f\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u0936\u0940\u0930\u094d\u0937 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u092e\u093e\u0928\u091a\u093f\u0924\u094d\u0930\u0923 \u091f\u0947\u092e\u094d\u092a\u0932\u0947\u091f\u094d\u0938 \u0915\u0940 \u0935\u094d\u092f\u093e\u0916\u094d\u092f\u093e","description":"\u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e \u0905\u0928\u0941\u092d\u0935 \u0915\u094b \u092c\u0947\u0939\u0924\u0930 \u092c\u0928\u093e\u0928\u0947 \u0914\u0930 \u092a\u094d\u0930\u092e\u0941\u0916 \u0938\u092e\u0938\u094d\u092f\u093e\u0913\u0902 \u0915\u0940 \u092a\u0939\u091a\u093e\u0928 \u0915\u0930\u0928\u0947 \u0935\u093e\u0932\u0947 \u092a\u094d\u0930\u092d\u093e\u0935\u0940 \u092e\u0948\u092a\u093f\u0902\u0917 \u091f\u0947\u092e\u094d\u092a\u094d\u0932\u0947\u091f \u0915\u0947 \u0938\u093e\u0925 \u0936\u0940\u0930\u094d\u0937 \u0917\u094d\u0930\u093e\u0939\u0915 \u092f\u093e\u0924\u094d\u0930\u093e \u0915\u093e \u0905\u0928\u094d\u0935\u0947\u0937\u0923 \u0915\u0930\u0947\u0902\u0964.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.investglass.com\/hi\/\u0906\u091c-\u0939\u0940-\u0905\u092a\u0928\u0947-\u0909\u092a\u092f\u094b\u0917\u0915\u0930\u094d\u0924\u093e-\u0905\u0928\u0941\/","og_locale":"hi_IN","og_type":"article","og_title":"Top Customer Journey Map Template: Boost Your User Experience Today","og_description":"A customer journey map template is a guide that helps businesses visualize the customer\u2019s experience with their brand. 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