{"id":36576,"date":"2023-04-16T11:50:26","date_gmt":"2023-04-16T09:50:26","guid":{"rendered":"https:\/\/www.investglass.com\/?p=36576"},"modified":"2025-03-24T05:40:57","modified_gmt":"2025-03-24T04:40:57","slug":"comment-utiliser-lintelligence-artificielle-dans-le-secteur-bancaire-transformer-lindustrie-avec-investglass-crm","status":"publish","type":"post","link":"https:\/\/www.investglass.com\/fr\/how-to-use-ai-in-banking-transforming-the-industry-with-investglass-crm\/","title":{"rendered":"Comment utiliser l'IA dans le secteur bancaire : Transformer le secteur avec InvestGlass CRM"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Dans le secteur bancaire en constante \u00e9volution, l'intelligence artificielle (IA) est devenue une force centrale, transformant les op\u00e9rations et les interactions avec les clients. Une \u00e9tude r\u00e9alis\u00e9e en 2024 par la Banque d'Angleterre et la Financial Conduct Authority a r\u00e9v\u00e9l\u00e9 que&nbsp;<strong><a href=\"https:\/\/www.bankofengland.co.uk\/report\/2024\/artificial-intelligence-in-uk-financial-services-2024?utm_source=chatgpt.com\">75% des entreprises financi\u00e8res britanniques<\/a><\/strong>&nbsp;utilisent d\u00e9j\u00e0 l'IA, tandis qu'un nombre suppl\u00e9mentaire de&nbsp;<strong>10%<\/strong>&nbsp;pr\u00e9voient de l'adopter dans les trois prochaines ann\u00e9es.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les institutions financi\u00e8res du monde entier exploitent les technologies de l'IA pour am\u00e9liorer l'exp\u00e9rience client, rationaliser les op\u00e9rations bancaires et am\u00e9liorer la gestion des risques. Par exemple,&nbsp;<strong>InvestGlass CRM<\/strong>&nbsp;offre un moteur bas\u00e9 sur des r\u00e8gles con\u00e7u pour renforcer la conformit\u00e9 bancaire, garantissant ainsi que les institutions financi\u00e8res respectent efficacement les normes r\u00e9glementaires. En outre, l'int\u00e9gration de&nbsp;<strong>ChatGPT<\/strong>&nbsp;Il a \u00e9t\u00e9 prouv\u00e9 que les outils de gestion de l'information stimulent la productivit\u00e9 en automatisant les t\u00e2ches routini\u00e8res et en offrant des interactions personnalis\u00e9es avec les clients.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ces avanc\u00e9es permettent non seulement d'am\u00e9liorer l'efficacit\u00e9 op\u00e9rationnelle, mais aussi de positionner les banques de mani\u00e8re \u00e0 ce qu'elles puissent mieux naviguer dans les complexit\u00e9s des paysages financiers modernes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-ai-is-revolutionizing-the-banking-sector\"><strong>Comment l'IA r\u00e9volutionne le secteur bancaire<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L'IA dans le secteur bancaire a parcouru un long chemin, avec des institutions financi\u00e8res de premier plan. <a href=\"https:\/\/www.investglass.com\/fr\/les-principaux-defis-lies-a-ladoption-des-technologies-de-linformation-dans-le-secteur-bancaire-et-la-maniere-de-les-surmonter\/\" target=\"_blank\" rel=\"noopener\" data-wpil-monitor-id=\"2247\">l'adoption de mod\u00e8les d'IA pour am\u00e9liorer divers services bancaires<\/a> services. Les avantages de l'utilisation de l'IA dans le secteur bancaire et financier sont multiples :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>D\u00e9tection des fraudes, transactions suspectes et pr\u00e9vention<\/li>\n\n\n\n<li>Am\u00e9lioration de l'exp\u00e9rience client gr\u00e2ce \u00e0 des services personnalis\u00e9s<\/li>\n\n\n\n<li>Am\u00e9lioration de la gestion des risques gr\u00e2ce \u00e0 l'analyse pr\u00e9dictive<\/li>\n\n\n\n<li>Conformit\u00e9 r\u00e9glementaire et efficacit\u00e9 op\u00e9rationnelle<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Approfondissons le r\u00f4le d'InvestGlass <a href=\"https:\/\/www.investglass.com\/fr\/les-5-meilleurs-crms-pour-reussir-dans-la-banque\/\" target=\"_blank\" rel=\"noopener\" data-wpil-monitor-id=\"383\">La gestion de la relation client r\u00e9volutionne le secteur bancaire<\/a> et de veiller au respect de la r\u00e9glementation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/04\/gmsnxqiljp4-1024x683.jpg\" alt=\"Comment utiliser l&#039;IA dans le secteur bancaire\" class=\"wp-image-36577\" srcset=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/04\/gmsnxqiljp4-1024x683.jpg 1024w, https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/04\/gmsnxqiljp4-300x200.jpg 300w, https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/04\/gmsnxqiljp4-768x512.jpg 768w, https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/04\/gmsnxqiljp4-1536x1024.jpg 1536w, https:\/\/www.investglass.com\/wp-content\/uploads\/2023\/04\/gmsnxqiljp4.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Comment utiliser l'IA dans le secteur bancaire<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-investglass-crm-enforcing-banking-compliance-with-a-rule-based-engine\"><strong>InvestGlass CRM : Renforcer la conformit\u00e9 bancaire avec un moteur bas\u00e9 sur des r\u00e8gles<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass CRM, une plateforme puissante pour les entreprises de services financiers, offre <a href=\"https:\/\/www.investglass.com\/fr\/outils-dautomatisation\/\"><strong><u>outils d'automatisation<\/u><\/strong><\/a> qui permettent aux banques de se conformer aux exigences r\u00e9glementaires. Le CRM utilise un moteur bas\u00e9 sur des r\u00e8gles, con\u00e7u pour renforcer efficacement la conformit\u00e9 bancaire. Ce moteur permet aux institutions bancaires de :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>D\u00e9finir des r\u00e8gles sp\u00e9cifiques et des d\u00e9clencheurs pour la gestion des risques, utiliser des assistants vocaux<\/li>\n\n\n\n<li>Surveiller les donn\u00e9es et les transactions des clients pour d\u00e9tecter les signes de fraude ou d'activit\u00e9 suspecte<\/li>\n\n\n\n<li>Automatiser <a href=\"https:\/\/www.investglass.com\/fr\/lintelligence-artificielle-change-la-donne-dans-la-lutte-contre-le-blanchiment-dargent\/\" target=\"_blank\" rel=\"noopener\" data-wpil-monitor-id=\"2412\">lutte contre le blanchiment d'argent<\/a> (AML) et d'autres processus internes de l'\u00e9quipe de conformit\u00e9<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En int\u00e9grant InvestGlass CRM, les institutions financi\u00e8res peuvent rationaliser <a data-wpil-monitor-id=\"2015\" href=\"https:\/\/www.investglass.com\/fr\/linfluence-de-lai-sur-les-politiques-monetaires-et-les-processus-de-decision-des-banques-centrales\/\" target=\"_blank\" rel=\"noopener\">processus bancaires<\/a> et garantir la conformit\u00e9 tout en am\u00e9liorant l'efficacit\u00e9 op\u00e9rationnelle. Les outils peuvent \u00eatre personnalis\u00e9s pour un pr\u00eat personnel, des \u00e9conomies de co\u00fbts et des scores de cr\u00e9dit, sur la base d'une formation \u00e0 l'analyse de donn\u00e9es. L'\u00e9quipe d'InvestGlass obtiendra alors un \u00e9chantillon des donn\u00e9es de vos syst\u00e8mes existants et les traitera pour v\u00e9rifier comment l'IA peut \u00eatre exploit\u00e9e pour <a data-wpil-monitor-id=\"255\" href=\"https:\/\/www.investglass.com\/fr\/automatisation-des-processus-robotiques-rpa-comment-elle-peut-transformer-votre-entreprise\/\" target=\"_blank\" rel=\"noopener\">automatisation des processus robotiques<\/a>. L'intelligence artificielle bancaire diff\u00e8re d'une banque \u00e0 l'autre. Le traitement de vos donn\u00e9es vous permettra d'obtenir des informations pr\u00e9cieuses et pas seulement des mod\u00e8les de d\u00e9tection de la fraude.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-chatgpt-boosting-productivity-in-banking-operations\"><strong>ChatGPT : Augmenter la productivit\u00e9 des op\u00e9rations bancaires<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Un autre aspect crucial de l'IA dans le secteur bancaire est l'utilisation du traitement du langage naturel (NLP) et des techniques d'apprentissage automatique dans la communication. InvestGlass CRM utilise <a href=\"https:\/\/www.investglass.com\/fr\/portail-de-collaboration\/\"><strong><u>Outils ChatGPT<\/u><\/strong><\/a> pour am\u00e9liorer la productivit\u00e9 dans le secteur bancaire.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ces outils ont <a href=\"https:\/\/www.investglass.com\/fr\/les-applications-transformatrices-de-lintelligence-artificielle-dans-le-marketing-des-banques\/\" target=\"_blank\" rel=\"noopener\" data-wpil-monitor-id=\"2320\">applications dans divers domaines de la banque<\/a>, tels que<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assistants virtuels pour l'assistance \u00e0 la client\u00e8le dans les applications bancaires mobiles<\/li>\n\n\n\n<li>Automatisation des t\u00e2ches de routine, telles que l'interrogation des soldes de comptes et de l'historique des transactions<\/li>\n\n\n\n<li>Assister les d\u00e9partements des ressources humaines dans l'acquisition et l'int\u00e9gration des talents<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Incorporer <a href=\"https:\/\/www.investglass.com\/fr\/que-font-les-banques-avec-le-chatgpt-et-lautomatisation-des-processus-robotiques-rpa\/\" target=\"_blank\" rel=\"noopener\" data-wpil-monitor-id=\"1068\">Les outils ChatGPT dans les op\u00e9rations bancaires ne font pas que rationaliser les processus<\/a> mais aussi d'am\u00e9liorer l'exp\u00e9rience des clients.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"606\" src=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2022\/02\/investglass-live-customer-chat-1-1024x606.png\" alt=\"InvestGlass Live Customer Chat\" class=\"wp-image-31265\" srcset=\"https:\/\/www.investglass.com\/wp-content\/uploads\/2022\/02\/investglass-live-customer-chat-1-1024x606.png 1024w, https:\/\/www.investglass.com\/wp-content\/uploads\/2022\/02\/investglass-live-customer-chat-1-300x177.png 300w, https:\/\/www.investglass.com\/wp-content\/uploads\/2022\/02\/investglass-live-customer-chat-1-768x454.png 768w, https:\/\/www.investglass.com\/wp-content\/uploads\/2022\/02\/investglass-live-customer-chat-1-1536x908.png 1536w, https:\/\/www.investglass.com\/wp-content\/uploads\/2022\/02\/investglass-live-customer-chat-1.png 1806w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">InvestGlass Live Customer Chat<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-enhancing-digital-onboarding-with-ai\"><strong>Am\u00e9liorer l'accueil num\u00e9rique gr\u00e2ce \u00e0 l'IA<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.investglass.com\/fr\/comment-creer-une-plateforme-bancaire-numerique-2\/\" target=\"_blank\" rel=\"noopener\" data-wpil-monitor-id=\"970\">Banque num\u00e9rique<\/a> sont de plus en plus populaires et les consommateurs s'attendent \u00e0 des processus d'int\u00e9gration rapides et efficaces. InvestGlass CRM offre une <a href=\"https:\/\/www.investglass.com\/fr\/lembarquement-numerique\/\"><strong><u>solution d'accueil num\u00e9rique<\/u><\/strong><\/a> qui utilise l'IA pour cr\u00e9er des exp\u00e9riences transparentes et s\u00e9curis\u00e9es pour les clients. En employant des syst\u00e8mes aliment\u00e9s par l'IA, les banques peuvent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acc\u00e9l\u00e9rer les processus de v\u00e9rification des clients, du comportement des clients, des ant\u00e9c\u00e9dents de cr\u00e9dit limit\u00e9s<\/li>\n\n\n\n<li>Fournir des services sur mesure bas\u00e9s sur l'infrastructure des donn\u00e9es du client<\/li>\n\n\n\n<li>Am\u00e9liorer la s\u00e9curit\u00e9 des donn\u00e9es et emp\u00eacher les acc\u00e8s non autoris\u00e9s<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 ces avantages, les solutions d'IA sont devenues essentielles pour am\u00e9liorer l'exp\u00e9rience des clients et assurer le succ\u00e8s de l'entreprise. <a href=\"https:\/\/www.investglass.com\/fr\/7-benefits-of-digital-banking-in-2023\/\" target=\"_blank\" rel=\"noopener\" data-wpil-monitor-id=\"1194\">banque num\u00e9rique<\/a> les services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\"><strong>Conclusion<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L'adoption de l'IA dans le secteur bancaire n'est plus une question de \"si\", mais de \"quand\". Les mod\u00e8les et les technologies de l'IA sont en train de changer le paysage de l'industrie bancaire, conduisant \u00e0 une meilleure exp\u00e9rience client, \u00e0 l'efficacit\u00e9 op\u00e9rationnelle et \u00e0 la gestion des risques. En tirant parti du moteur \u00e0 base de r\u00e8gles et des outils ChatGPT d'InvestGlass CRM, <a href=\"https:\/\/www.investglass.com\/fr\/leffet-de-lai-sur-les-marches-financiers-et-son-impact-indirect-sur-linflation\/\" target=\"_blank\" rel=\"noopener\" data-wpil-monitor-id=\"1887\">les institutions financi\u00e8res peuvent garder une longueur d'avance sur le march\u00e9<\/a> Les activit\u00e9s de recherche et de d\u00e9veloppement doivent permettre d'identifier les tendances, de r\u00e9pondre aux attentes des clients et de maintenir la conformit\u00e9 aux r\u00e9glementations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">InvestGlass peut \u00eatre h\u00e9berg\u00e9 sur votre serveur, ce qui signifie que les donn\u00e9es des clients ne quitteront pas vos locaux. Nous offrons \u00e9galement un module d'intelligence artificielle sur site qui est aliment\u00e9 par un composant d'apprentissage automatique. L'outil utilise l'apprentissage par renforcement pour mettre en \u00e9vidence les donn\u00e9es pertinentes. L'outil dispose d'un mod\u00e8le d'intelligence artificielle pr\u00e9construit, mais nous pouvons l'am\u00e9liorer en acc\u00e9dant aux donn\u00e9es op\u00e9rationnelles. Le syst\u00e8me convient aussi bien aux nouvelles n\u00e9obanques qu'aux banques traditionnelles. Les \u00e9quipes technologiques appr\u00e9cieront l'impact direct de l'IA sur les revenus des processus de la banque.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Investissez dans l'IA d\u00e8s aujourd'hui et r\u00e9volutionnez vos op\u00e9rations bancaires avec <a href=\"https:\/\/www.investglass.com\/fr\/outils-de-vente\/\"><strong><u>Les outils de vente d'InvestGlass CRM<\/u><\/strong><\/a>, <a href=\"https:\/\/www.investglass.com\/fr\/outils-de-marketing\/\"><strong><u>outils de marketing<\/u><\/strong><\/a>, et <a href=\"https:\/\/www.investglass.com\/fr\/portail-de-collaboration\/\"><strong><u>portail de collaboration<\/u><\/strong><\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>In the ever-evolving banking industry, artificial intelligence (AI) has become a pivotal force, transforming operations and customer interactions. A 2024 survey by the Bank of England and the Financial Conduct Authority revealed that&nbsp;75% of UK financial firms&nbsp;are already utilizing AI, with an additional&nbsp;10%&nbsp;planning to adopt it within the next three years.&nbsp; Financial institutions worldwide are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":36577,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[451],"class_list":["post-36576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-how-to-use-ai-in-banking"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6.1 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Use AI in Banking?<\/title>\n<meta name=\"description\" content=\"Discover how AI is transforming banking\u2014boosting efficiency, enhancing customer service, and reducing compliance risks.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.investglass.com\/fr\/comment-utiliser-lintelligence-artificielle-dans-le-secteur-bancaire-transformer-lindustrie-avec-investglass-crm\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Use AI in Banking: Transforming the Industry with InvestGlass CRM\" \/>\n<meta property=\"og:description\" content=\"In the ever-evolving banking industry, artificial intelligence (AI) has become a pivotal force, transforming operations and customer interactions. 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