{"id":48272,"date":"2025-10-02T21:40:09","date_gmt":"2025-10-02T19:40:09","guid":{"rendered":"https:\/\/www.investglass.com\/?p=48272"},"modified":"2025-09-27T21:43:20","modified_gmt":"2025-09-27T19:43:20","slug":"%d8%a7%d9%84%d8%aa%d8%b1%d9%83%d9%8a%d8%b2-%d8%b9%d9%84%d9%89-%d8%a3%d9%87%d9%85-%d8%a7%d8%b3%d8%aa%d8%b1%d8%a7%d8%aa%d9%8a%d8%ac%d9%8a%d8%a7%d8%aa-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%84","status":"publish","type":"post","link":"https:\/\/www.investglass.com\/ar\/focusing-on-customers-top-strategies-to-enhance-your-business-success\/","title":{"rendered":"\u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0623\u0647\u0645 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0644\u062a\u0639\u0632\u064a\u0632 \u0646\u062c\u0627\u062d \u0623\u0639\u0645\u0627\u0644\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629"},"content":{"rendered":"<h2><span class=\"ez-toc-section\" id=\"Introduction_to_Customer_Focus\"><\/span>\u0645\u0642\u062f\u0645\u0629 \u0641\u064a \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0641\u064a \u0633\u0648\u0642 \u0627\u0644\u064a\u0648\u0645 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u060c \u064a\u064f\u0639\u062f \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0645\u062c\u0631\u062f \u0634\u0639\u0627\u0631\u060c \u0641\u0647\u0648 \u062d\u062c\u0631 \u0627\u0644\u0623\u0633\u0627\u0633 \u0644\u0646\u062c\u0627\u062d \u0623\u064a \u0646\u0634\u0627\u0637 \u062a\u062c\u0627\u0631\u064a. \u0641\u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u062a\u064a \u062a\u0636\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0642\u0644\u0628 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u062a\u0647\u0627 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\u0648\u0647\u064a \u0634\u0631\u0643\u0629 \u0633\u0648\u064a\u0633\u0631\u064a\u0629 \u0645\u0642\u0631\u0647\u0627 <a rel=\"noopener noreferrer\" href=\"https:\/\/www.investglass.com\/ar\/%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%b9%d9%84%d8%a7%d9%82%d8%a7%d8%aa-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%84%d9%84%d8%a8%d9%86%d9%83-%d8%a7%d9%84%d8%ae%d8%a7%d8%b5\/\" target=\"_self\">\u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629<\/a>, \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u0628\u0633\u064a\u0637 \u0647\u0630\u0647 \u0627\u0644\u062c\u0647\u0648\u062f. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u0631\u0643\u0632\u064a\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0633\u062c\u0644 \u0627\u0644\u0634\u0631\u0627\u0621\u060c \u0648\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u062f\u0639\u0645\u060c \u0648\u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0648\u0627\u0635\u0644\u060c \u062a\u0645\u0643\u0651\u0646 \u0634\u0631\u0643\u0629 InvestGlass \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0639\u0632\u064a\u0632 \u0639\u0644\u0627\u0642\u0627\u062a \u0623\u0642\u0648\u0649 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0628\u0646\u0627\u0621 \u062b\u0642\u0627\u0641\u0629 \u064a\u0634\u0639\u0631 \u0641\u064a\u0647\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0623\u0646\u0647\u0645 \u0645\u0633\u0645\u0648\u0639\u0648\u0646 \u0648\u0645\u0642\u062f\u0651\u0631\u0648\u0646.<\/p>\n<p>\u0639\u0627\u062f\u0629 \u0645\u0627 \u062a\u0634\u0647\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0628\u0646\u0649 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 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\u0627\u0644\u0634\u0631\u0643\u0629 \u0645\u0631\u0629 \u0623\u062e\u0631\u0649.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Understanding_Customer_Expectations\"><\/span>\u0641\u0647\u0645 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0644\u0645 \u062a\u0643\u0646 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0623\u064a \u0648\u0642\u062a \u0645\u0636\u0649 \u0623\u0639\u0644\u0649 \u0645\u0645\u0627 \u0647\u064a \u0639\u0644\u064a\u0647 \u0627\u0644\u0622\u0646. \u0641\u064a \u0627\u0644\u0648\u0627\u0642\u0639\u060c \u062a\u064f\u0638\u0647\u0631 \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0623\u0646 66% \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062a\u0648\u0642\u0639\u0648\u0646 \u0645\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0623\u0646 \u062a\u0641\u0647\u0645 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\u062e\u0627\u0635\u0629 \u0639\u0646\u062f \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a.<\/li>\n<li>\u0631\u062d\u0644\u0627\u062a \u0633\u0644\u0633\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0625\u0644\u0649 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647\u0645 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644.<\/li>\n<\/ul>\n<p>\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u064a\u0645\u0643\u0646 \u0644\u0634\u0631\u0643\u0629 \u0627\u0633\u062a\u062b\u0645\u0627\u0631\u064a\u0629 \u062a\u0633\u062a\u062e\u062f\u0645 \"InvestGlass\" \u0631\u0633\u0645 \u062e\u0631\u064a\u0637\u0629 \u0644\u0631\u062d\u0644\u0629 \u0643\u0644 \u0639\u0645\u064a\u0644 \u0628\u062f\u0621\u0627\u064b \u0645\u0646 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0647 \u0627\u0644\u0623\u0648\u0644 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\u064a\u0637\u0644\u0628\u0648\u0647.<\/p>\n<p>\u0625\u0646 \u0641\u0647\u0645 \u0647\u0630\u0647 \u0627\u0644\u062a\u0648\u0642\u0639\u0627\u062a \u064a\u0648\u0641\u0631 \u0622\u0641\u0627\u0642\u0627\u064b \u062c\u062f\u064a\u062f\u0629 \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u062d\u062f \u0645\u0646 \u0645\u0639\u062f\u0644 \u0625\u0644\u063a\u0627\u0621 \u0627\u0644\u0627\u0634\u062a\u0631\u0627\u0643\u0627\u062a\u060c \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0648\u0644\u0627\u0621\u060c \u0645\u0639 \u0636\u0645\u0627\u0646 \u0634\u0639\u0648\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u062a\u0642\u062f\u064a\u0631 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0630\u0627\u062a\u0647.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Building_a_Customer-Centric_Culture\"><\/span>\u0628\u0646\u0627\u0621 \u062b\u0642\u0627\u0641\u0629 \u062a\u062a\u0645\u062d\u0648\u0631 \u062d\u0648\u0644 \u0627\u0644\u0639\u0645\u064a\u0644<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0644\u0627 \u062a\u0642\u062a\u0635\u0631 \u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0641\u0631\u064a\u0642 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0623\u0648 \u0627\u0644\u062f\u0639\u0645\u060c \u0628\u0644 \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0645\u0646\u0633\u0648\u062c\u0629 \u0641\u064a \u0646\u0633\u064a\u062c \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0628\u0623\u0643\u0645\u0644\u0647\u0627. \u062a\u0636\u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u062b\u0642\u0627\u0641\u0629 \u0623\u0646 \u0643\u0644 \u0642\u0631\u0627\u0631\u060c \u0633\u0648\u0627\u0621 \u0641\u064a \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a\u060c, <a class=\"wpil_keyword_link\" href=\"https:\/\/www.investglass.com\/ar\/%d8%a3%d8%af%d9%88%d8%a7%d8%aa-%d8%a7%d9%84%d8%aa%d8%b3%d9%88%d9%8a%d9%82\/\" target=\"_blank\" rel=\"noopener\" title=\"\u0627\u0644\u062a\u0633\u0648\u064a\u0642\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"5447\">\u0627\u0644\u062a\u0633\u0648\u064a\u0642<\/a>, \u0623\u0648 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a\u060c \u0645\u0639 \u0645\u0631\u0627\u0639\u0627\u0629 \u062a\u0623\u062b\u064a\u0631\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644. \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0645 \u062a\u0628\u0646\u064a \u0647\u0630\u0647 \u0627\u0644\u0639\u0642\u0644\u064a\u0629\u060c \u064a\u0628\u062f\u0623 \u0627\u0644\u0645\u0648\u0638\u0641\u0648\u0646 \u0641\u064a \u0631\u0624\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u064a\u0633 \u0643\u0645\u0639\u0627\u0645\u0644\u0627\u062a\u060c \u0628\u0644 \u0643\u0634\u0631\u0643\u0627\u0621 \u0642\u064a\u0651\u0645\u064a\u0646 \u0641\u064a \u0627\u0644\u0646\u062c\u0627\u062d \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644. \u064a\u0644\u0639\u0628 \u0643\u0644 \u0639\u0636\u0648 \u0645\u0646 \u0623\u0639\u0636\u0627\u0621 \u0627\u0644\u0641\u0631\u064a\u0642 \u062f\u0648\u0631\u064b\u0627 \u062d\u0627\u0633\u0645\u064b\u0627 \u0641\u064a \u062a\u0634\u0643\u064a\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u062a\u0643\u064a\u0641 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_does_a_customer-centric_culture_look_like\"><\/span>\u0643\u064a\u0641 \u062a\u0628\u062f\u0648 \u0627\u0644\u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u0645\u062a\u0645\u062d\u0648\u0631\u0629 \u062d\u0648\u0644 \u0627\u0644\u0639\u0645\u064a\u0644\u061f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>\u062a\u0645\u0643\u064a\u0646 \u0641\u0631\u0642 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0633\u0631\u0639\u0629.<\/li>\n<li>\u0641\u0631\u0642 \u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0645\u062c\u0647\u0632\u0629 \u0628\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0642\u064a\u0629.<\/li>\n<li>\u0645\u0648\u0627\u0621\u0645\u0629 \u0627\u0644\u0642\u064a\u0627\u062f\u0629\u060c \u0648\u0636\u0645\u0627\u0646 \u0623\u0646 \u062a\u0639\u0643\u0633 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0639\u0644\u0649 \u0623\u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0641\u0643\u064a\u0631 \u0627\u0644\u0630\u064a \u064a\u0636\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0645 \u0627\u0644\u0623\u0648\u0644.<\/li>\n<li>\u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0627\u0644\u0623\u0642\u0633\u0627\u0645\u060c \u0648\u062a\u062c\u0646\u0628 \u0627\u0644\u0627\u0646\u0639\u0632\u0627\u0644 \u0627\u0644\u0630\u064a \u064a\u0639\u064a\u0642 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n<p>\u064a\u0624\u062f\u064a \u0641\u0631\u064a\u0642 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062f\u0648\u0631\u0627\u064b \u062d\u0627\u0633\u0645\u0627\u064b \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u062f\u0639\u0645 \u0645\u062e\u0635\u0635 \u0648\u0645\u0645\u0643\u064e\u0651\u0646 \u0648\u0633\u0631\u064a\u0639 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0621\u0647\u0645.<\/p>\n<p>\u062a\u0639\u062a\u0631\u0641 \u0645\u0639\u0638\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0644\u0643\u0646 \u0627\u0644\u0642\u0644\u064a\u0644 \u0645\u0646\u0647\u0627 \u064a\u0646\u062c\u062d \u0641\u064a \u062a\u0631\u0633\u064a\u062e \u0630\u0644\u0643 \u0628\u0639\u0645\u0642. \u062a\u0633\u0627\u0639\u062f InvestGlass \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0630\u0644\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0642\u062f\u064a\u0645 \u0623\u062f\u0648\u0627\u062a \u062a\u0648\u062d\u0651\u062f \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u062d\u0648\u0644 \u0627\u0644\u0639\u0645\u064a\u0644. \u0628\u062f\u0621\u064b\u0627 \u0645\u0646 \u0644\u0648\u062d\u0627\u062a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0636\u0645\u0627\u0646 \u0627\u0644\u062a\u062f\u0641\u0642 \u0627\u0644\u0633\u0644\u0633 \u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0623\u0643\u062b\u0631 \u0641\u0639\u0627\u0644\u064a\u0629.<\/p>\n<p>\u0639\u0646\u062f\u0645\u0627 \u062a\u062a\u0628\u0646\u0649 \u0634\u0631\u0643\u0629 \u0645\u0627 \u062a\u0631\u0643\u064a\u0632\u064b\u0627 \u0642\u0648\u064a\u064b\u0627 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u064a\u0628\u062f\u0623 \u0627\u0644\u0645\u0648\u0638\u0641\u0648\u0646 \u0641\u064a \u0631\u0624\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u064a\u0633 \u0643\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0628\u0644 \u0643\u0634\u0631\u0643\u0627\u0621 \u0642\u064a\u0651\u0645\u064a\u0646 \u0641\u064a \u0627\u0644\u0646\u062c\u0627\u062d \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Developing_a_Customer_Focus_Strategy\"><\/span>\u062a\u0637\u0648\u064a\u0631 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0648\u0636\u0639 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0642\u0648\u064a\u0629 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0636\u0645\u0627\u0646 \u062a\u0631\u062c\u0645\u0629 \u0627\u0644\u062a\u0637\u0644\u0639\u0627\u062a \u0627\u0644\u062b\u0642\u0627\u0641\u064a\u0629 \u0625\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0645\u0644\u0645\u0648\u0633\u0629. \u064a\u062c\u0628 \u0623\u0646 \u062a\u0639\u0645\u0644 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0639\u0644\u0649 \u0645\u0648\u0627\u0621\u0645\u0629 \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0639\u0645\u0644 \u0645\u0639 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0623\u0646 \u062a\u0624\u062f\u064a \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0625\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633. \u064a\u0639\u062f \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0642\u064a\u064a\u0645 \u0648\u0627\u0644\u062a\u0643\u064a\u0641 \u0627\u0644\u0645\u0646\u062a\u0638\u0645 \u0623\u0645\u0631\u064b\u0627 \u0628\u0627\u0644\u063a \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u0637\u0648\u0631\u0629.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Key_pillars_of_a_successful_customer_focus_strategy\"><\/span>\u0627\u0644\u0631\u0643\u0627\u0626\u0632 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0646\u0627\u062c\u062d\u0629 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li>\u0625\u0631\u0636\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631.<\/li>\n<li>\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u0627\u0644\u062d\u062f \u0645\u0646 \u062a\u0630\u0628\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0626\u0647\u0645.<\/li>\n<li>\u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u062c\u0630\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f \u0630\u0648\u064a \u0642\u064a\u0645\u0629 \u0639\u0627\u0644\u064a\u0629 \u0628\u0643\u0641\u0627\u0621\u0629.<\/li>\n<li>\u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u062f\u0627\u0626\u0645\u0629 \u0644\u0644\u0639\u0645\u064a\u0644 (CLV) - \u062a\u0639\u0638\u064a\u0645 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644.<\/li>\n<\/ol>\n<p>\u064a\u064f\u0645\u0643\u0650\u0651\u0646 \u0632\u062c\u0627\u062c \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 <a rel=\"noopener noreferrer\" href=\"https:\/\/www.investglass.com\/ar\/how-to-write-a-business-proposal\/\" target=\"_self\">\u062a\u0635\u0645\u064a\u0645 \u0648\u062a\u0646\u0641\u064a\u0630 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0628\u0641\u0639\u0627\u0644\u064a\u0629<\/a>. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644:<\/p>\n<ul>\n<li>\u062a\u062a\u064a\u062d \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u0642\u0633\u064a\u0645 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u062c\u0645\u064a\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u0633\u0628 \u0627\u0644\u0633\u0644\u0648\u0643 \u0623\u0648 \u0627\u0644\u062e\u0635\u0627\u0626\u0635 \u0627\u0644\u062f\u064a\u0645\u0648\u063a\u0631\u0627\u0641\u064a\u0629 \u0623\u0648 \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0634\u0631\u0627\u0621.<\/li>\n<li>\u062a\u0636\u0645\u0646 \u0627\u0644\u062d\u0645\u0644\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0645\u062e\u0635\u0635 \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639.<\/li>\n<li>\u064a\u0636\u0645\u0646 \u0627\u0644\u062a\u0623\u0647\u064a\u0644 \u0627\u0644\u062c\u0627\u0647\u0632 \u0644\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u062b\u0642\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646\u0630 \u0627\u0644\u0628\u062f\u0627\u064a\u0629.<\/li>\n<\/ul>\n<p>\u0648\u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0628\u0646\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u062d\u0648\u064a\u0644 \u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0627\u060c \u0648\u0627\u0644\u062a\u062d\u0648\u0644 \u0645\u0646 \u0627\u0644\u0646\u0645\u0648 \u0627\u0644\u0645\u0631\u062a\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0646\u062a\u062c \u0625\u0644\u0649 \u0627\u0644\u0646\u0645\u0648 \u0627\u0644\u0645\u0631\u062a\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Gathering_and_Using_Customer_Feedback\"><\/span>\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0644\u0627 \u062a\u0643\u062a\u0645\u0644 \u0623\u064a \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062f\u0648\u0646 \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0645\u0628\u0627\u0634\u0631\u0629 \u0625\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0641\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u0627\u0644\u0645\u0635\u062f\u0631 \u0627\u0644\u0623\u0643\u062b\u0631 \u0642\u064a\u0645\u0629 \u0644\u0644\u0631\u0624\u0649\u060c \u062d\u064a\u062b \u062a\u0643\u0634\u0641 \u0639\u0646 \u0627\u0644\u0623\u0645\u0648\u0631 \u0627\u0644\u0646\u0627\u062c\u062d\u0629 \u0648\u063a\u064a\u0631 \u0627\u0644\u0646\u0627\u062c\u062d\u0629 \u0648\u0627\u0644\u0623\u0645\u0627\u0643\u0646 \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646\u0627\u062a.<\/p>\n<p>\u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644:<\/p>\n<ul>\n<li>\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0648\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a.<\/li>\n<li>\u0645\u0642\u0627\u0628\u0644\u0627\u062a \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0627\u0644\u062a\u0631\u0643\u064a\u0632.<\/li>\n<li>\u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0625\u0644\u0649 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a.<\/li>\n<li>\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062f\u0639\u0645 \u0645\u062b\u0644 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u062d\u0644.<\/li>\n<\/ul>\n<p>\u0645\u0639 \u0646\u0638\u0627\u0645 InvestGlass\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062f\u0645\u062c \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0648\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0648\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0631\u0636\u0627 \u0645\u0628\u0627\u0634\u0631\u0629\u064b \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. \u064a\u0642\u0648\u0645 \u0627\u0644\u0646\u0638\u0627\u0645 \u0628\u062a\u062c\u0645\u064a\u0639 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0644\u0644\u0645\u062f\u064a\u0631\u064a\u0646 \u0628\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0633\u0631\u0639\u0629 \u0628\u0634\u0623\u0646 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0645\u0646\u0639 \u062a\u0630\u0628\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0642\u0628\u0644 \u0623\u0646 \u064a\u0635\u0628\u062d \u0645\u0634\u0643\u0644\u0629.<\/p>\n<p>\u062a\u062c\u0639\u0644 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0648\u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u062a\u062d\u0644\u064a\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0633\u0647\u0644 \u0645\u0646 \u0623\u064a \u0648\u0642\u062a \u0645\u0636\u0649 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u062a\u0641\u0635\u064a\u0644\u064a\u0629 \u062d\u0648\u0644 \u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u0644\u064a\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0639\u0644\u064a\u0642\u0627\u062a\u0647\u0645\u060c \u062a\u0643\u062a\u0633\u0628 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631 \u0628\u062b\u0642\u0629 \u0648\u0627\u0644\u0628\u0642\u0627\u0621 \u0641\u064a \u0635\u062f\u0627\u0631\u0629 \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0635\u0646\u0627\u0639\u0629.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Creating_a_Positive_Customer_Experience\"><\/span>\u062e\u0644\u0642 \u062a\u062c\u0631\u0628\u0629 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0625\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0647\u064a \u0623\u0643\u062b\u0631 \u0628\u0643\u062b\u064a\u0631 \u0645\u0646 \u0645\u062c\u0631\u062f \u062a\u0642\u062f\u064a\u0645 \u0627\u0628\u062a\u0633\u0627\u0645\u0629\u061b \u0641\u0647\u064a \u062d\u0635\u064a\u0644\u0629 \u0643\u0644 \u062a\u0641\u0627\u0639\u0644 \u064a\u062c\u0631\u064a\u0647 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0639 \u0634\u0631\u0643\u062a\u0643. \u0641\u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0627\u0644\u0623\u0648\u0644\u064a \u0625\u0644\u0649 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0637\u0648\u064a\u0644\u0629 \u0627\u0644\u0623\u062c\u0644\u060c \u062a\u0634\u0643\u0644 \u0643\u0644 \u062e\u0637\u0648\u0629 \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0633\u062a\u0648\u0649 \u0648\u0644\u0627\u0621\u0647.<\/p>\n<p>\u062a\u0634\u0645\u0644 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0626\u0639\u0629 \u0645\u0627 \u064a\u0644\u064a:<\/p>\n<ul>\n<li>\u0627\u0644\u062a\u062e\u0635\u064a\u0635: \u062a\u0635\u0645\u064a\u0645 \u0645\u0646\u062a\u062c\u0627\u062a \u0648\u062e\u062f\u0645\u0627\u062a \u0648\u0631\u0633\u0627\u0626\u0644 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0623\u0641\u0631\u0627\u062f.<\/li>\n<li>\u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u062c\u0639\u0644 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0648\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0628\u062f\u064a\u0647\u064a\u0629.<\/li>\n<li>\u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0642\u064a: \u062a\u0648\u0642\u0639 \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0642\u0628\u0644 \u0623\u0646 \u064a\u0637\u0631\u062d\u0647\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li>\u0627\u0644\u0627\u062a\u0633\u0627\u0642: \u062a\u0642\u062f\u064a\u0645 \u0646\u0641\u0633 \u0627\u0644\u062c\u0648\u062f\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/li>\n<\/ul>\n<p>\u062e\u0630 \u0645\u062b\u0627\u0644\u0627\u064b \u0639\u0644\u0649 \u0630\u0644\u0643: \u062a\u0642\u0648\u0645 \u0625\u062d\u062f\u0649 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0633\u062a\u062e\u062f\u0645 InvestGlass \u0628\u0623\u062a\u0645\u062a\u0629 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u0623\u0647\u064a\u0644 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \"\u0627\u0639\u0631\u0641 \u0639\u0645\u064a\u0644\u0643\" \u0627\u0644\u0631\u0642\u0645\u064a\u060c \u0648\u062a\u0648\u0641\u0631 \u0623\u062f\u0648\u0627\u062a \u062e\u062f\u0645\u0629 \u0630\u0627\u062a\u064a\u0629 \u0633\u0644\u0633\u0629\u060c \u0648\u062a\u062a\u0628\u0639 \u0645\u0642\u0627\u064a\u064a\u0633 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0636\u0645\u0627\u0646 \u062d\u0644 \u0633\u0631\u064a\u0639 \u0644\u0644\u0645\u0634\u0643\u0644\u0627\u062a. \u0648\u0627\u0644\u0646\u062a\u064a\u062c\u0629\u061f \u0644\u0627 \u064a\u062d\u0627\u0641\u0638 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0648\u0644\u0627\u0626\u0647\u0645 \u0641\u062d\u0633\u0628\u060c \u0628\u0644 \u064a\u0635\u0628\u062d\u0648\u0646 \u0623\u064a\u0636\u064b\u0627 \u0645\u0646 \u0627\u0644\u0645\u062f\u0627\u0641\u0639\u064a\u0646 \u0639\u0646 \u0627\u0644\u0634\u0631\u0643\u0629 \u0648\u064a\u062d\u064a\u0644\u0648\u0646 \u0627\u0644\u0622\u062e\u0631\u064a\u0646. \u0625\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0625\u0633\u0639\u0627\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0648\u0644\u0627\u0626\u0647\u0645 \u0648\u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/p>\n<p>\u062a\u062c\u0647\u0632 \u0634\u0631\u0643\u0629 InvestGlass \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0644\u062a\u062d\u0648\u064a\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0645\u064a\u0632\u0629 \u062a\u0646\u0627\u0641\u0633\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u062a\u0645\u064a\u0632 \u0641\u064a \u0627\u0644\u0623\u0633\u0648\u0627\u0642 \u0627\u0644\u0645\u0632\u062f\u062d\u0645\u0629.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Measuring_Customer_Success\"><\/span>\u0642\u064a\u0627\u0633 \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u064a\u0644<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0644\u0636\u0645\u0627\u0646 \u0623\u0646 \u062a\u062d\u0642\u0642 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0646\u062a\u0627\u0626\u062c\u060c \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0642\u064a\u0627\u0633 \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0635\u062d\u064a\u062d\u0629. \u0648\u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0645\u0627 \u064a\u0644\u064a:<\/p>\n<ul>\n<li>\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT) - \u0627\u0644\u0642\u064a\u0627\u0633 \u0627\u0644\u0645\u0628\u0627\u0634\u0631 \u0644\u0633\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li>\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u0633\u062a\u0645\u0631\u0648\u0646 \u0641\u064a \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629.<\/li>\n<li>\u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u062f\u0627\u0626\u0645\u0629 \u0644\u0644\u0639\u0645\u064a\u0644 (CLV) - \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644 \u0644\u0643\u0644 \u0639\u0645\u064a\u0644.<\/li>\n<li>\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) - \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0623\u0646 \u064a\u0648\u0635\u064a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0646\u0634\u0627\u0637\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a.<\/li>\n<li>\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) - \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0643.<\/li>\n<\/ul>\n<p>\u064a\u0648\u0641\u0631 InvestGlass \u0644\u0648\u062d\u0627\u062a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u062f\u0645\u062c\u0629 \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u062a\u0628\u0639 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0647\u0630\u0647 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0629 \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u062a\u0630\u0628\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a \u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0644\u0648\u0644\u0627\u0621\u060c \u0648\u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u0627\u0633\u062a\u062d\u0648\u0627\u0630\u060c \u0643\u0644 \u0630\u0644\u0643 \u0645\u0646 \u0645\u0643\u0627\u0646 \u0648\u0627\u062d\u062f. \u064a\u064f\u0645\u0643\u0650\u0651\u0646 \u062a\u062a\u0628\u0639 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a \u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0644\u0648\u0644\u0627\u0621 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0643\u0627\u0641\u0623\u062a\u0647\u0645\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0627\u0644\u0639\u0644\u0627\u0642\u0627\u062a \u0637\u0648\u064a\u0644\u0629 \u0627\u0644\u0623\u062c\u0644 \u0648\u064a\u0634\u062c\u0639 \u0639\u0644\u0649 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/p>\n<p>\u0648\u064a\u0636\u0645\u0646 \u0647\u0630\u0627 \u0627\u0644\u0646\u0647\u062c \u0627\u0644\u0642\u0627\u0626\u0645 \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0623\u0644\u0627 \u062a\u0643\u0648\u0646 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u062c\u0631\u062f \u0637\u0645\u0648\u062d\u0627\u062a\u060c \u0628\u0644 \u062a\u0631\u062a\u0643\u0632 \u0639\u0644\u0649 \u062a\u0642\u062f\u0645 \u0642\u0627\u0628\u0644 \u0644\u0644\u0642\u064a\u0627\u0633.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Implementing_a_Customer-Centric_Approach\"><\/span>\u062a\u0646\u0641\u064a\u0630 \u0646\u0647\u062c \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0647\u0648 \u0627\u0644\u0645\u0643\u0627\u0646 \u0627\u0644\u0630\u064a \u062a\u0644\u062a\u0642\u064a \u0641\u064a\u0647 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0645\u0639 \u0627\u0644\u0648\u0627\u0642\u0639. \u0648\u0644\u0628\u0646\u0627\u0621 \u0645\u0624\u0633\u0633\u0629 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u062d\u0642\u064a\u0642\u064a\u060c \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0623\u0646 \u062a\u0642\u0648\u0645 \u0628\u0645\u0627 \u064a\u0644\u064a:<\/p>\n<ol>\n<li>\u0645\u0648\u0627\u0621\u0645\u0629 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0645\u0639 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li>\u062c\u0647\u0651\u0632 \u0641\u0631\u0642 \u0627\u0644\u062f\u0639\u0645 \u0628\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u0633\u0644\u0637\u0629 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629.<\/li>\n<li>\u0642\u0645 \u0628\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u062a\u064a\u062d \u0644\u0644\u0641\u0631\u0642 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0647\u0627\u062f\u0641\u0629.<\/li>\n<li>\u0645\u0631\u0627\u0642\u0628\u0629 \u0631\u062d\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0628\u062d\u062b\u0627\u064b \u0639\u0646 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062d\u062a\u0643\u0627\u0643.<\/li>\n<\/ol>\n<p>\u0648\u062a\u0639\u0627\u0646\u064a \u0645\u0639\u0638\u0645 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class=\"ez-toc-section\" id=\"Overcoming_Challenges_to_Customer_Focus\"><\/span>\u0627\u0644\u062a\u063a\u0644\u0628 \u0639\u0644\u0649 \u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0648\u0627\u062c\u0647 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u062d\u062a\u0649 \u0623\u0643\u062b\u0631 \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0642\u0648\u0629 \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0648\u0627\u062c\u0647 \u0639\u0642\u0628\u0627\u062a \u0639\u0646\u062f \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u062a\u063a\u064a\u0631 \u0642\u0648\u0627\u0639\u062f \u0627\u0644\u0644\u0639\u0628\u0629. \u0627\u0644\u062a\u062d\u062f\u064a \u0627\u0644\u0623\u0643\u0628\u0631\u061f \u062a\u062d\u0642\u064a\u0642 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\u0628\u0646\u062c\u0627\u062d\u0647\u0627. \u0625\u0646 \u062a\u0642\u062f\u064a\u0631 \u0625\u0646\u062c\u0627\u0632\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0636\u062e\u064a\u0645\u0647\u0627 \u064a\u0639\u0632\u0632 \u0648\u0644\u0627\u0621\u0647\u0645 \u0648\u064a\u0636\u0639 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0643\u0634\u0631\u064a\u0643 \u0641\u064a \u0646\u0645\u0648\u0647\u0645.<\/p>\n<p>\u0637\u0631\u0642 \u0644\u0644\u0627\u062d\u062a\u0641\u0627\u0644 \u0628\u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/p>\n<ul>\n<li>\u0645\u0634\u0627\u0631\u0643\u0629 \u0642\u0635\u0635 \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0645\u0648\u0642\u0639\u0643 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0623\u0648 \u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a.<\/li>\n<li>\u062a\u0642\u062f\u064a\u0645 \u0645\u0643\u0627\u0641\u0622\u062a \u062d\u0635\u0631\u064a\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0628\u0631\u0627\u0645\u062c \u0627\u0644\u0648\u0644\u0627\u0621.<\/li>\n<li>\u0627\u0633\u062a\u0636\u0627\u0641\u0629 \u0641\u0639\u0627\u0644\u064a\u0627\u062a \u062a\u0642\u062f\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u0646\u062f\u0648\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a.<\/li>\n<li>\u062a\u0642\u062f\u064a\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0623\u0648 \u0647\u062f\u0627\u064a\u0627 \u0634\u0643\u0631 \u0648\u0634\u0643\u0631 \u0634\u062e\u0635\u064a\u0629.<\/li>\n<\/ul>\n<p>\u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0634\u0631\u0643\u0629 InvestGlass \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0633\u0644\u064a\u0637 \u0627\u0644\u0636\u0648\u0621 \u0639\u0644\u0649 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class=\"ez-toc-section\" id=\"Conclusion_A_Strong_Customer_Focus_for_Sustainable_Growth\"><\/span>\u0627\u0644\u062e\u0644\u0627\u0635\u0629: \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0627\u0644\u0642\u0648\u064a \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0646\u0645\u0648 \u0627\u0644\u0645\u0633\u062a\u062f\u0627\u0645<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0645 \u064a\u0639\u062f \u0627\u062e\u062a\u064a\u0627\u0631\u064a\u064b\u0627 \u0628\u0644 \u0623\u0635\u0628\u062d \u0636\u0631\u0648\u0631\u064a\u064b\u0627 \u0644\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0646\u0645\u0648 \u0627\u0644\u0645\u0633\u062a\u062f\u0627\u0645 \u0648\u0627\u0644\u0645\u064a\u0632\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629. \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0641\u0647\u0645 \u0627\u0644\u062a\u0648\u0642\u0639\u0627\u062a\u060c \u0648\u062a\u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a\u060c \u0648\u062a\u0642\u064a\u0633 \u0627\u0644\u0646\u062c\u0627\u062d\u060c \u0648\u062a\u062d\u062a\u0641\u0644 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u0627\u0644\u062a\u064a \u062a\u0632\u062f\u0647\u0631.<\/p>\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0645\u0646\u0635\u0627\u062a \u0645\u062b\u0644 <a rel=\"noopener noreferrer\" href=\"https:\/\/www.investglass.com\/de\/\" target=\"_self\">\u0625\u0646\u0641\u0633\u062a \u062c\u0644\u0627\u0633<\/a>, \u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0648\u062d\u064a\u062f \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u0641\u064a \u0646\u0638\u0627\u0645 \u0628\u064a\u0626\u064a \u0648\u0627\u062d\u062f \u0648\u0645\u0628\u0633\u0637. \u0648\u0645\u0646 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062a\u0633\u0627\u0639\u062f InvestGlass \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0628\u0646\u0627\u0621 \u0627\u0644\u062b\u0642\u0629\u060c \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0648\u0644\u0627\u0621\u060c \u0648\u0636\u0645\u0627\u0646 \u0623\u0644\u0627 \u064a\u0642\u062a\u0635\u0631 \u0628\u0642\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639\u0643 \u0639\u0644\u0649 \u0627\u0644\u0628\u0642\u0627\u0621 \u0641\u062d\u0633\u0628\u060c \u0628\u0644 \u064a\u0646\u0645\u0648 \u0645\u0639\u0643 \u0623\u064a\u0636\u0627\u064b.<\/p>\n<p>\u0641\u064a \u0639\u0627\u0644\u0645 \u062a\u062f\u0651\u0639\u064a \u0641\u064a\u0647 \u0645\u0639\u0638\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0623\u0646\u0647\u0627 \u062a\u0636\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u0648\u0644\u0627\u064b\u060c \u0641\u0625\u0646 \u0627\u0644\u0641\u0627\u0626\u0632\u064a\u0646 \u0627\u0644\u062d\u0642\u064a\u0642\u064a\u064a\u0646 \u0647\u0645 \u0623\u0648\u0644\u0626\u0643 \u0627\u0644\u0630\u064a\u0646 \u064a\u0631\u0633\u062e\u0648\u0646 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062c\u0648\u0647\u0631\u0647\u0645. <\/p>\n<h2><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions_FAQ\"><\/span>\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 (FAQ)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_How_can_InvestGlass_help_improve_customer_loyalty\"><\/span>1. \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0634\u0631\u0643\u0629 InvestGlass \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u062a\u064f\u0645\u0643\u0650\u0651\u0646 InvestGlass \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0625\u0646\u0634\u0627\u0621 \u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0645\u062e\u0635\u0635\u0629 \u0648\u0628\u0631\u0627\u0645\u062c \u0648\u0644\u0627\u0621 \u0648\u062d\u0645\u0644\u0627\u062a \u0645\u062c\u0632\u0623\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0633\u062c\u0644 \u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0645\u0646 \u062e\u0644\u0627\u0644 <a rel=\"noopener noreferrer\" href=\"https:\/\/www.investglass.com\/ar\/vi\/%d9%82%d9%88%d8%a7%d9%84%d8%a8-%d8%a7%d9%84%d8%a8%d8%b1%d9%8a%d8%af-%d8%a7%d9%84%d8%a5%d9%84%d9%83%d8%aa%d8%b1%d9%88%d9%86%d9%8a-%d9%84%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7\/\" target=\"_self\">\u0623\u062a\u0645\u062a\u0629 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0648\u062a\u062a\u0628\u0639 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629<\/a>, \u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0636\u0645\u0627\u0646 \u0634\u0639\u0648\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0623\u0648\u0641\u064a\u0627\u0621 \u0628\u0627\u0644\u062a\u0642\u062f\u064a\u0631 \u0641\u064a \u0643\u0644 \u0645\u0631\u062d\u0644\u0629 \u0645\u0646 \u0645\u0631\u0627\u062d\u0644 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_What_is_an_example_of_a_customer-focused_business_strategy\"><\/span>2. \u0645\u0627 \u0647\u0648 \u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u062a\u0639\u0637\u064a \u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0642\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0645\u0643\u0627\u0633\u0628 \u0642\u0635\u064a\u0631\u0629 \u0627\u0644\u0623\u062c\u0644. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 InvestGlass\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0633\u062a\u0634\u0627\u0631 \u0627\u0644\u0645\u0627\u0644\u064a \u062a\u062d\u0644\u064a\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u0648\u0642\u0639 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631\u060c \u0648\u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0628\u0634\u0643\u0644 \u0627\u0633\u062a\u0628\u0627\u0642\u064a. \u0647\u0630\u0647 \u0627\u0644\u0639\u0642\u0644\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0627 \u062a\u0639\u0632\u0632 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u062d\u0633\u0628\u060c \u0628\u0644 \u062a\u064f\u0638\u0647\u0631 \u0623\u064a\u0636\u064b\u0627 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_How_does_a_company_culture_affect_customer_focus\"><\/span>3. \u0643\u064a\u0641 \u062a\u0624\u062b\u0631 \u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u0634\u0631\u0643\u0629 \u0639\u0644\u0649 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u062a\u0644\u0639\u0628 \u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u0634\u0631\u0643\u0629 \u062f\u0648\u0631\u064b\u0627 \u0631\u0626\u064a\u0633\u064a\u064b\u0627 \u0641\u064a\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u0648\u0646 \u064a\u062a\u0628\u0646\u0648\u0646 \u0646\u0647\u062c \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0641\u0627\u0644\u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u062a\u064a \u062a\u0634\u062c\u0651\u0639 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0648\u0627\u0644\u0645\u0633\u0627\u0621\u0644\u0629 \u0648\u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0633\u062a\u0624\u062f\u064a \u0628\u0637\u0628\u064a\u0639\u0629 \u0627\u0644\u062d\u0627\u0644 \u0625\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0645\u064a\u0632\u0629. \u064a\u062f\u0639\u0645 \u0646\u0638\u0627\u0645 InvestGlass \u0630\u0644\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062c\u0639\u0644 \u062c\u0645\u064a\u0639 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0631\u0643\u0632\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0641\u0631\u0642 \u0639\u0644\u0649 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u062a\u0644\u0628\u064a\u0629 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_How_can_businesses_use_InvestGlass_to_analyse_customer_data\"><\/span>4. \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 InvestGlass \u0644\u062a\u062d\u0644\u064a\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u064a\u0648\u0641\u0631 InvestGlass \u0644\u0648\u062d\u0627\u062a \u062a\u062d\u0643\u0645 \u062a\u0633\u0645\u062d \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u062a\u062a\u0628\u0639 \u0645\u0642\u0627\u064a\u064a\u0633 \u0645\u062b\u0644 \u0645\u0639\u062f\u0644 \u0627\u0644\u0632\u0628\u0627\u0626\u0646 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\u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_What_are_the_key_benefits_of_a_customer-focused_culture\"><\/span>5. \u0645\u0627 \u0647\u064a \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0632\u0627\u064a\u0627 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0639\u0644\u0627\u0642\u0627\u062a \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u0642\u0644\u064a\u0644 \u0645\u0639\u062f\u0644 \u0627\u0644\u0632\u0628\u0627\u0626\u0646\u060c \u0648\u0632\u064a\u0627\u062f\u0629 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0639\u0648\u0627\u0626\u062f \u0627\u0644\u0645\u0627\u0644\u064a\u0629. \u0648\u0645\u0646 \u062e\u0644\u0627\u0644 \u0648\u0636\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0645 \u0627\u0644\u0623\u0648\u0644\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644. \u062a\u0639\u0645\u0644 \u0645\u0646\u0635\u0629 InvestGlass \u0639\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0647\u0630\u0647 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0645\u0646 \u062e\u0644\u0627\u0644 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0648\u062a\u0628\u0633\u064a\u0637 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u0623\u0647\u064a\u0644 \u0648\u0645\u0633\u0627\u0639\u062f\u0629 \u0641\u0631\u0642 \u0627\u0644\u062f\u0639\u0645 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u0645\u062a\u0627\u0632\u0629 \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_How_do_customer-centric_companies_attract_new_customers\"><\/span>6. \u0643\u064a\u0641 \u062a\u062c\u0630\u0628 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f\u061f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0644\u0627 \u062a\u0643\u062a\u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646 \u0641\u062d\u0633\u0628\u060c \u0628\u0644 \u062a\u062c\u0630\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0625\u062d\u0627\u0644\u0627\u062a \u0648\u0627\u0644\u062a\u0646\u0627\u0642\u0644 \u0627\u0644\u0634\u0641\u0647\u064a. \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 InvestGlass\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0623\u0646 \u062a\u0628\u0646\u064a \u0631\u062d\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u064f\u0638\u0647\u0631 \u0627\u0644\u0634\u0641\u0627\u0641\u064a\u0629 \u0648\u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u0641\u0648\u0642\u0629\u060c \u0645\u0645\u0627 \u064a\u062d\u0648\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0625\u0644\u0649 \u0645\u0646\u0627\u0635\u0631\u064a\u0646 \u064a\u062c\u0644\u0628\u0648\u0646 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0637\u0628\u064a\u0639\u064a.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_How_can_businesses_improve_customer_focus_with_InvestGlass\"><\/span>7. \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 InvestGlass\u061f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 InvestGlass \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u0623\u0647\u064a\u0644 \u0648\u062a\u0642\u0633\u064a\u0645 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0648\u0623\u062a\u0645\u062a\u0629 \u0645\u0647\u0627\u0645 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644. \u0648\u0647\u0630\u0627 \u064a\u0633\u0645\u062d \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0628\u062a\u0643\u0631\u064a\u0633 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0648\u0642\u062a \u0644\u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u0645\u062a\u0627\u0632\u0629 \u0648\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u0627\u0646\u0634\u063a\u0627\u0644 \u0628\u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0625\u062f\u0627\u0631\u064a\u0629 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"8_What_role_does_customer_feedback_play_in_a_business_strategy\"><\/span>8. \u0645\u0627 \u0647\u0648 \u0627\u0644\u062f\u0648\u0631 \u0627\u0644\u0630\u064a \u062a\u0644\u0639\u0628\u0647 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u061f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u062a\u0642\u062f\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u0647\u0645\u0627\u064b \u0634\u0627\u0645\u0644\u0627\u064b \u0644\u0645\u0627 \u064a\u0642\u062f\u0651\u0631\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0627 \u064a\u062a\u0648\u0642\u0639\u0648\u0646\u0647 \u0648\u0645\u0627 \u0644\u0627 \u064a\u0639\u062c\u0628\u0647\u0645. \u0648\u0639\u0646\u062f \u062f\u0645\u062c\u0647\u0627 \u0641\u064a \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u060c \u064a\u0645\u0643\u0646\u0647\u0627 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631. \u0648\u062a\u0633\u0647\u0651\u0644 \u0634\u0631\u0643\u0629 InvestGlass \u0647\u0630\u0627 \u0627\u0644\u0623\u0645\u0631 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0628\u0627\u0634\u0631\u0629\u064b \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0628\u0648\u0627\u0628\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"9_How_does_exceptional_customer_service_contribute_to_loyalty_programmes\"><\/span>9. \u0643\u064a\u0641 \u062a\u0633\u0627\u0647\u0645 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0641\u064a \u0628\u0631\u0627\u0645\u062c \u0627\u0644\u0648\u0644\u0627\u0621\u061f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a rel=\"noopener noreferrer\" href=\"https:\/\/www.investglass.com\/fr\/customer-service-email-templates-to-support-renew-refund-customers\/\" target=\"_self\">\u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629<\/a> \u0647\u0648 \u0623\u0633\u0627\u0633 \u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0644\u0648\u0644\u0627\u0621 \u0627\u0644\u0646\u0627\u062c\u062d. \u0641\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u0634\u0639\u0631\u0648\u0646 \u0628\u0627\u0644\u062a\u0642\u062f\u064a\u0631 \u0648\u0627\u0644\u062f\u0639\u0645 \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u062a\u0641\u0627\u0639\u0644\u0648\u0627 \u0645\u0639 \u0627\u0644\u0645\u0643\u0627\u0641\u0622\u062a \u0648\u064a\u0638\u0644\u0648\u0627 \u0623\u0648\u0641\u064a\u0627\u0621. \u0648\u062a\u0633\u0627\u0639\u062f \u0634\u0631\u0643\u0629 InvestGlass \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062f\u0645\u062c \u0628\u0631\u0627\u0645\u062c \u0627\u0644\u0648\u0644\u0627\u0621 \u0641\u064a \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 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\u0639\u0645\u0644\u0627\u0626\u0647\u0627.<\/p>","protected":false},"excerpt":{"rendered":"<p>Introduction to Customer Focus In today\u2019s competitive marketplace, customer focus is more than a catchphrase it is a cornerstone of business success. A business that places the customer at the heart of its strategy not only meets expectations but consistently delivers value, trust, and loyalty. At its core, customer focus means prioritising customers\u2019 needs, expectations, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":48275,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[71],"class_list":["post-48272","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-sales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Focusing on Customers for Business Success<\/title>\n<meta name=\"description\" content=\"Explore the importance of focusing on customers for business success. 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